The services provided to the customer organization can be managed by creating a contract.The contracts can be customized based on the customer and your needs.You can define billing period, rates to the asset, Prepaid hours, unused can be carried forward or not etc.
To know how charging is applied in the contracts.Please refer the link
Step: Go to Service desk → Admin Panel → Finance → Contracts→ Add Contract
Create a new Contract:
The create new contract form has three subsections, they are the following.
1.General Information: Provide the general information such as
1.Contract Name - Give a name for the contract.
2.Company - Select the organization from the drop down for which the contract needed to be created.
3.Contract Details - Enter a brief explanation of the contract.
2.Start Date - Enter the commencement date of the contract.
3.End Date - Enter the end date of the contract.
4.Contract Parameters: The parameters such as
1.Fee - The fee that needed to paid by the organization.If the Fee is defined as 0, the organization no need to pay the amount the fee.
2.Billing Period - Define the billing period. If billing period = monthly, the organization should pay the fee for every month till the contract ends.
3.Unused Hours - The unused hours within the billing period can either be carried forward or it cannot.
5.Prepaid hours: It contains the following parameters like on-site, Remote and Telephone.
If the threshold value of the onsite exceeds the specified hours, charges will be applied as specified in the contract fee on the tickets.
If you enable the unlimited checkbox, it will make the time spent totally free for this service type in this contract duration.(Here we enable the unlimited option in telephone, you can avail the unlimited telephone service)
6.Charging Hours: The selected charging method will be applied to the contract when adding operation is done.
When you enable the Now checkbox, it automatically takes the default charging method.
Note: If we are adding the charging hours in the particular contracts, It will apply to all the ticket came from that company.