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How to check third party patch operation logs

Release Time
02/21/2018
Views
433 times
Category
Patch Management
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‘Third Party patch logs’ is added to the 'Logs' section of the device details screen. The logs for thirdparty patches and visibility over patch installs triggered manually from the Endpoint Manager portal are displayed.

Step 1: Select Application ---> Endpoint Manager

Step 2: Select Devices ---> Device list

Select the device name. For example: "BOND-PC"

Step 4: In the device select Logs ---> Third party patch logs

It contains the Procedure name, started at, started by, Launch type, finished at, Status and Last status update.

  1. Procedure name: Indicates the on demand patching that is run manually.
  2. Started at: The time the patch update is started.
  3. Started by: The account to which the device is enrolled.
  4. Launch type: Indicates whether the patch procedure was scheduled or run manually on demand.
  5. Finished at:The date and time when thepatch update was completed.
  6. Status: Indicates whether the patch operation successfully executed or not.
  7. Last status update: Indicates the date and time when the information was last updated.

Step 5: Select the 'Details' link to view details of the status of patch logs execution

1)Statuses: Displays the precise date and time at which the patch operation was run, its success status and results.

i) Time - The time at which the particular operation completes

ii) Status - Indicates whether the execution was successful or not.

iii) Additional information - Provides details on the execution:

  • If failed, displays the reason for not running the third party patch operation.
  • If successful, displays the results of the third party patch execution.

 

2)Tickets: Tickets will be raised here only if alert settings was configured for the particular failed third party patch update operationin

i) Link - Links to the support ticket created because of the failed patch update. Clicking the link will open the ticket.

ii) Status - Displays whether the ticket is open or closed.

iii) Created on - Displays the precise date and time at which the ticket was created.