The below link will help you how to get the remote control from Endpoint manager
ITSM provides a new option for admin to disable Remote Control to Endpoints for both windows and Mac OS devices.Please refer below steps to use them,
STEP: Please select profile associated with a device or group which requires changes
For Example "CRC" is associated with device DESKTOP-E1JMPDP
Use "MacOS" profiles associated with Mac OS devices
STEP:Click Add profile section ->Remote Control to add remote control section
You can select any of the remote control configurations and apply it to the devices.
STEP. choose "Do not allow the remote control" option, and click save
After profile changes have been done, if you select client device to take in remote, it shows "This device is configured to reject remote connection"