This feature enables you to generate tickets in service desk automatically when an issue is sent from a support mailbox.To use this feature enable "Fetching e-mail via forwarding" option from the Admin panel
Step : Go to-->Service desk --> Admin panel, On that select--> Settings --> Emails,From Email Settings enable the Email Fetching field in the Incoming Emails section. Once after enabling the button click "save changes" button.
Step: Go to---> EMAILS ---> Emails ---> click "Add New Email Button"
1.) On the Email information & settings section--->provide your support email id & it's username
2.) In the E-mail Login Information section → Give your support mail id username & it's login password
3.) In the Fetching Email via Forwarding section → select enable "status" option & copy the mail id from the "E-mail for Forwarding" option to configure in your support mailbox.
4.)click "Save changes" button or submit
Step: In your Support mail Go to--->Settings---->click Forwarding and POP/IMAP section on the top of the page
We can use it for different Email accounts
For example, here I have depicted g-mail account settings.
1.)Below Forwarding section--->Click Add a forwarding address button --->Copy the Email Address from --->Service desk--->admin panel--->EMAILS--->Emails--->click on the Email address you have created--->copy the Email address From "Fetching Email Via Forwarding
section" and paste it into the "Add a forwarding address" in your mail -->click next and then proceed
Step: It will ask for the verification code which will be sent to your service desk ticket section
1.)To view that ticket Go to--->In service desk--->Staff panel---> Go to--->Tickets--->open Tickets--->check for your verification mail
2.)Copy the verification code and paste it into your mail--->Add a forwarding address--->click "Save changes"
Step: If User Reports the issue it will create ticket automatically in the service desk which is given in Forwarded email
1.)To view the ticket details--->Go to--->service desk--->staff panel--->open tickets