In service desk tickets now manual time entries (Add work time) is easily classifiable with addition of "Staff" column to differentiate the time entry of multiple staff members working on the same ticket
To add manual time entry
Step:Go to--->Service Desk---->Staff panel--->Tickets--->My Tickets--->Select the ticket which requires "Add work time".
Step:At the bottom of the ticket Click "Time Spent" tab. In that click "Add Work Time" option.
Under the "Staff" option user can select the different staff name to differentiate their work log on the ticket.
Click "save" button.
Step: Added manual work time from different staff for a same ticket will be like as shown below
For example:In this you can differentiate the work time of two staffs "kamal" and "Richardson"