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How to manage service desk staff panel menu

Release Time
10/23/2017
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702 times
Category
Service Desk
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The addition of a new feature to Service Desk helps us to enable or disable any left menu item to all the role instantly from Admin Panel. By this new feature, we can manage different roles with enabling them to reach different screens.

Step[1]: Go to Application→ Service desk→ Admin Panel→ Staff.

Step[2]: Under "Staff" ,click the 'Role' option.

  • Staff → Role, It will display the list of roles, on that select the role which you need to enable or disable.
  • After selection, it will direct to a "User Role" page where you can manage the role as per your demand.
  • Within that page, you can switch between Staff panel and Admin panel.
  • Under that we can select/deselect the options and click "save changes", it will restrict the access for that deselected feature. (Ex: disabling the staff option from admin panel)

Step[3]: After the changes made, it will display "Role updated successfully" and changes reflect in the service desk as below.

You can find the staff option which is deselected has been disabled.