Tags
discoveries network management remote folder TLS TLS1.2 pci dss pci compliance ITarian Portal Endpoint Manager vdi environment vdi clone environment instant clone documentation vendor notice security dashboard events resolution remote tool partner onboard itarian unknown file hunter TLS Encryption procedure parameters pass profiles history performance metrics real time remote endpoints download browse Subscriptions service URL Security Components system Global Software Inventory 2 minutes Integrate intagrate Active Directory Portable Interception SSL enable reporting Rule Threat Protection Rule Advance spam Customize archived outgoing incoming administrator validate domains add Antispam type PCI data loss Location Network information start software session extensions appoinments resource connection computers Comodo Rescue Disk infected opportunity opportunities custom relationship management quote COMODO-CRM protect mac device email notifications registry COM Quarantined point system restore msi contained applications processes security client events Release date department registration particular os section Two Factor Authentication Login interface dashboard report generate Direct Download Link One drive Google drive HIPS mode cleanup automatic suspicious suspicious certificates shellcode injection detect Elevated Access system user access default charging groups move current malware list store push IP address ip installer acronis auto-remediation server machine icon Product Logos Rebrand backup Device Control data Chromoting WebRTC ports Protocol skip offline manual time entries ticket assignee Help Guide Tour schedule Reschedule appointment unknown application protection virtual desktop Local Verdict server manage calculation cost configuration charging SD contract prepaid hours products classification inventory analyze Device list OS patches global search bar Tool bar Windows Defender Security Center file group white Citrix record SPF work billable time onsite email template template variables emails Gmail SMTP disable Add collaborators admin action Audit logs feature requests submit vote remotely Reset proxy swg secure web gateway dome error disk ticket detail page thread section tickets section internal notes Sub-help topic help topic features Application control white_list Patch Management child parent scheduled customized get to headers columns company restrict customer technician remote access list iOS devices field Reports iOS device APN Certificate MAC OS X options Linux block Comodo Client Communication (CCC) allow Comodo Client Security (CCS) network zones active component tray icon hide show packages additional install block port baseline installation package bulk implement restrict firewall endpoints security and communication global export virus import Database folders files define exclusions change staff admin rating check reassign assign permissions new role create for user of device enroll associated use how profile specific Removing Devices Uninstall windows profile Configuration templates latest version clients comodo file ratings monitoring script procedure custom All Devices Ratings Track widgets Agent valkyrie malware files Kill chain report automated establishing endpoint remote session Users prevent Android organization windows assets Mac OS billing identified threats Sort Closed inside Program executed containment service desk remote control Locally runs update scan antivirus SLA Business Hours control CCS Password access Client Auto Specific Device Response Application Third party Status View Logs intended devices alert fails Company Information Configure Verdict Patch Procedures Executable Comodo Internet Security ITSM Analysis Command Line Heuristic Filter Unrecognized Trusted File Rate Malicious Purge Calendar Device Exclusion USB Admin Panel Settings ticket Default system-wide Specific Path Details Monitor Multi Set Currency Connected Who Quick Actions Comparison Version Enterprise Managed Service Provider C1 Portal Remote management Comodo Remote Control ticket management staff panel assign tickets
More

How to perform remote folder operations in the Endpoint Manager

Release Time
02/07/2019
Views
none

  • The remote tools feature lets you browse managed devices, perform folder operations, and transfer files to/from devices.
     
  • You can enable the feature by adding a 'Remote Tools' section to a profile that is active on the device. Click here if you need help to add remote tools to a profile. 
     
  • This article explains how to use remote tools, and assumes you have enabled the feature as explained above.

Process in brief

  • Login to ITarian
     
  • Click 'Applications' > 'Endpoint Manager'
     
  • Click 'Devices' > 'Device List' > 'Device Management' to view all enrolled devices
     
  • Select the device that you want to access
     
  • Click the 'Remote Tools' button then select 'File Explorer'
     
  • Click 'Connect to Remote Host'
     
  • After connecting, the file explorer interface will show all files and folders on the remote C: drive (default)
     
  • You can switch drives as required, move/rename/add/delete files and folders, and transfer files up to 50 MB between your machine and the remote device.
     

Illustrated example

  • Login to ITarian
  • Click 'Applications' > 'Endpoint Manager'
     
  • Click 'Devices' > 'Device List' > 'Device Management' to view all enrolled devices
     
  • Select the device that you want to access
     
  • Click the 'Remote Tools' button then select 'File Explorer':

 

  • Click 'Connect to Remote Host' in the confirmation dialog:

 

  • The file explorer interface will open after connecting to the remote device.

 

  • The control buttons let you navigate the file structure and perform file operations as required:

                -  Switch between tree view and list view

            
                -  Return to the previous location

             
             -  Go one level up the folder tree
 

               -  Go to the root folder of the selected drive/partition
             
               -  Change the drive or partition

               - Transfer files from your computer to the current folder on the remote device. 50 MB max file size.

              - Copy selected files/folders to your computer from the remote device. 50 MB max file size.


               -  Create a new folder on the remote device.

              - Set a new name for a file/folder on the remote device.

                -  Remove unwanted items from the remote device.

                 -   Refresh the content of the current folder.