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How to Schedule/Reschedule the Tickets with the Appointment in the Calendar

Release Time
01/16/2018
Views
686 times
Category
Service Desk
Tags

Introduction:

In calender, we can Schedule and  Reschedule our Tickets with the Appointment with respect to the Date and Time. So we can easily manipulate and track our works .

Step [1]:Go to Applications --> service desk --> Calendars. My Calendar page will be opened defaultly, We can select the other calendar pages too from the dropbox.

My calendar - It displays the current logged in user's calendar page.
My and Shared calendar - It displays the appointments of the currently logged in user and the shared appointments with the other staffs.
Other Staff Calender - It displays the other associated staff's calendar page individually.

Step [2]: Create a new Appointment:

Double click the column with respect to Date/Time , then add the Appointments's description and click Enter.

Note: New Appointments can not be scheduled for the time past.

Step [3]: Schedule the Tickets with the Appointment.

Note: We can only schedule the Unclosed and Unscheduled Tickets.

Step [4]: If needed, we can also upgrade the Appointment as Shared by enabling the checkbox. For differentiating purpose ,Shared Appointments will shown in Grey colour.

 

Step [5]: We can find all the Scheduled tickets under the Tickets --> Scheduled tab.


 

Step [6]: In the top of the every Scheduled Ticket, "You are working on a ticket that is already scheduled!" notification will appear.

 

Step [7]:To Reschedule the ticket --> click Reschedule , it will be redirected into the Calender's Appointment Edit page. There we can change the appoinment's timing and rescheduled it.