This new feature helps you to complete the user registration settings easily from the service desk.
Step : Go to Users --> User Directory → Click "Add New User" Button for adding the new user.
Step : "Create New User" dialog box will open default, on that provide Email Address, Full Name as a mandatory field.
(1) On selecting "Register with Default Settings "
This option helps the staff to set the user registration by default.
To configure default registration settings :
(2) Disabling "Register with Default Settings"
Once disabling this feature the following list will be shown,
i) Register with activation email - This option allows the staff to register the user account by sending the activation email. The user needs to respond by confirming their account, then the status will be changed. Initially, the status will be in Locked (Pending Activation) state before customer's confirmation. Depending on customers response it will change its status as Active (Registered) User.
ii) Register users manually - This feature helps the staff to register the user account manually from the service desk. Once after adding the user, the status of the customer will be shown as "Guest". Click the "Register" button available on the top right corner.
To Send account activation email refer "Register with activation email" section,
iii) Register with a temporary password:-