Tags
deploy Comodo EDR agent parent process multiple ticket selection selected tickets security events folder transfer discoveries network management remote folder TLS TLS1.2 pci dss pci compliance ITarian Portal Endpoint Manager vdi environment vdi clone environment instant clone documentation vendor notice security dashboard events resolution remote tool partner onboard itarian unknown file hunter TLS Encryption procedure parameters pass profiles history performance metrics real time remote endpoints download browse Subscriptions service URL Security Components system Global Software Inventory 2 minutes Integrate intagrate Active Directory Portable Interception SSL enable reporting Rule Threat Protection Rule Advance spam Customize archived outgoing incoming administrator validate domains add Antispam type PCI data loss Location Network information start software session extensions appoinments resource connection computers Comodo Rescue Disk infected opportunity opportunities custom relationship management quote COMODO-CRM protect mac device email notifications registry COM Quarantined point system restore msi contained applications processes security client events Release date department registration particular os section Two Factor Authentication Login interface dashboard report generate Direct Download Link One drive Google drive HIPS mode cleanup automatic suspicious suspicious certificates shellcode injection detect Elevated Access system user access default charging groups move current malware list store push IP address ip installer acronis auto-remediation server machine icon Product Logos Rebrand backup Device Control data Chromoting WebRTC ports Protocol skip offline manual time entries ticket assignee Help Guide Tour schedule Reschedule appointment unknown application protection virtual desktop Local Verdict server manage calculation cost configuration charging SD contract prepaid hours products classification inventory analyze Device list OS patches global search bar Tool bar Windows Defender Security Center file group white Citrix record SPF work billable time onsite email template template variables emails Gmail SMTP disable Add collaborators admin action Audit logs feature requests submit vote remotely Reset proxy swg secure web gateway dome error disk ticket detail page thread section tickets section internal notes Sub-help topic help topic features Application control white_list Patch Management child parent scheduled customized get to headers columns company restrict customer technician remote access list iOS devices field Reports iOS device APN Certificate MAC OS X options Linux block Comodo Client Communication (CCC) allow Comodo Client Security (CCS) network zones active component tray icon hide show packages additional install block port baseline installation package bulk implement restrict firewall endpoints security and communication global export virus import Database folders files define exclusions change staff admin rating check reassign assign permissions new role create for user of device enroll associated use how profile specific Removing Devices Uninstall windows profile Configuration templates latest version clients comodo file ratings monitoring script procedure custom All Devices Ratings Track widgets Agent valkyrie malware files Kill chain report automated establishing endpoint remote session Users prevent Android organization windows assets Mac OS billing identified threats Sort Closed inside Program executed containment service desk remote control Locally runs update scan antivirus SLA Business Hours control CCS Password access Client Auto Specific Device Response Application Third party Status View Logs intended devices alert fails Company Information Configure Verdict Patch Procedures Executable Comodo Internet Security ITSM Analysis Command Line Heuristic Filter Unrecognized Trusted File Rate Malicious Purge Calendar Device Exclusion USB Admin Panel Settings ticket Default system-wide Specific Path Details Monitor Multi Set Currency Connected Who Quick Actions Comparison Version Enterprise Managed Service Provider C1 Portal Remote management Comodo Remote Control ticket management staff panel assign tickets
More

How to transfer and manage files/folders in the ITarian Remote Control application

Release Time
04/04/2019
Views
none
Category
Remote Control
Tags

 

  • The ITarian remote control utility lets you connect to Windows and Mac OS devices to solve issues, install third party software and run system maintenance.
     
  • The tool also lets you perform file/folder transfers and file operations on the remote machine.
     
  • You can download the tool from either of these interfaces:
     
  • Endpoint Manager - Click 'Devices' > 'Bulk Enrollment Package' > Select the 'Remote Control by ITarian' tab > Click 'Download'
     
  • ITarian - Click 'Tools' >  'Remote Control by ITarian' tile >  Click 'Download'
     
  • This article explains how to use the utility to transfer files and perform file operations
     

    Download, login and connect
     

  • Download and install ITarian Remote Control as explained above

  • Login to the application with your ITarian username and password
  • Select the target endpoint and click the 'Transfer Items' icon:

 

  • This will open the local and remote file systems in adjacent panes:

 

Send and Receive files

  • Select a file on your local machine and click the 'Send' button

or

  • Select a file on the remote machine and click the 'Receive' button

The screenshot below shows us sending a file called 'giveway.json':

 

Manage file transfers

  • All file transfers you start are listed in the file queue in the lower panel
     
  • The file queue shows the progress of your transfers, and lets you start/stop transfers
     
  • Click 'Clear logs' to clear all entries in the queue:

 

Create a new folder

  • Browse to the location where you want to create the folder on the remote machine
     
    • Use the navigation tools above the remote file system to change folders
       
  • Click the 'New folder' icon in the remote pane
     
  • Create a name for the new folder > Click 'OK'
     
  • The screenshot below shows us creating a folder called 'System Backup' on the remote machine:

 

Rename a folder

  • Browse to the folder that you want to rename on the remote machine
     
    • Use the navigation tools above the remote file system to change folders
       
  • Click the 'Rename' icon in the remote pane
     
  • Create a new name for the new folder > Click 'OK'
     
  • The screenshot below shows us renaming a remote folder from "test" to "system config"

 

Delete a file

  • Browse to the file or folder that you want to delete from the remote machine
     
    • Use the navigation tools above the remote file system to change folders
       
  • Click the trashcan icon in the remote pane
     
  • Click 'OK' to confirm the deletion
     
  • The screenshot below shows us deleting a remote file called 'test.txt':