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How to transfer and manage files/folders in the ITarian Remote Control application

Release Time
04/04/2019
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Category
Remote Control
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  • The ITarian remote control utility lets you connect to Windows and Mac OS devices to solve issues, install third party software and run system maintenance.
     
  • The tool also lets you perform file/folder transfers and file operations on the remote machine.
     
  • You can download the tool from either of these interfaces:
     
  • Endpoint Manager - Click 'Devices' > 'Bulk Enrollment Package' > Select the 'Remote Control by ITarian' tab > Click 'Download'
     
  • ITarian - Click 'Tools' >  'Remote Control by ITarian' tile >  Click 'Download'
     
  • This article explains how to use the utility to transfer files and perform file operations
     

    Download, login and connect
     

  • Download and install ITarian Remote Control as explained above

  • Login to the application with your ITarian username and password
  • Select the target endpoint and click the 'Transfer Items' icon:

 

  • This will open the local and remote file systems in adjacent panes:

 

Send and Receive files

  • Select a file on your local machine and click the 'Send' button

or

  • Select a file on the remote machine and click the 'Receive' button

The screenshot below shows us sending a file called 'giveway.json':

 

Manage file transfers

  • All file transfers you start are listed in the file queue in the lower panel
     
  • The file queue shows the progress of your transfers, and lets you start/stop transfers
     
  • Click 'Clear logs' to clear all entries in the queue:

 

Create a new folder

  • Browse to the location where you want to create the folder on the remote machine
     
    • Use the navigation tools above the remote file system to change folders
       
  • Click the 'New folder' icon in the remote pane
     
  • Create a name for the new folder > Click 'OK'
     
  • The screenshot below shows us creating a folder called 'System Backup' on the remote machine:

 

Rename a folder

  • Browse to the folder that you want to rename on the remote machine
     
    • Use the navigation tools above the remote file system to change folders
       
  • Click the 'Rename' icon in the remote pane
     
  • Create a new name for the new folder > Click 'OK'
     
  • The screenshot below shows us renaming a remote folder from "test" to "system config"

 

Delete a file

  • Browse to the file or folder that you want to delete from the remote machine
     
    • Use the navigation tools above the remote file system to change folders
       
  • Click the trashcan icon in the remote pane
     
  • Click 'OK' to confirm the deletion
     
  • The screenshot below shows us deleting a remote file called 'test.txt':