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How to view files and manage running processes on remote endpoints

Release Time
09/21/2018
Views
548 times
Category
Remote Control
Tags

  • The 'Remote Tools' feature lets you manage files, processes, and services on managed endpoints.
  • Services tab shows you the running, paused, stopped and pending services.
  • Admin can change the status of these services to start, pause, restart or stop.
  • Use the filter option to filter the Processes and Services by Process ID, Account Name, by the Group, Start Date, CPU (%), Memory, Status, Disk (MB/s), Network (Mbps), GPU (%), and Startup type.
  • Match the search result by starting typing the process name in the search field
  • Use the button at top-right to toggle between flat list and tree list viewsAll actions taken by remote tools are logged in ‘Dashboard’ > ‘Audit Logs’ > ‘Remote Tools’

Summary

  • Login to Itarian
  • Click 'Applications' > 'Endpoint Manager'
  • Click ‘Devices' > 'Device List'
  • Select the device you want to manage
  • Click the ‘Remote Tools’ button
  • Select one of the following from the menu:

  • Click 'Connect to Remote Host' to establish a remote session.

 

  • A request message is shown to the end-user if so configured:

 

You can configure these request messages by adding a Remote Tools Settings section to a profile.

File explorer

  • Click the 'File Explorer' tab after connecting
  • This will show the file system of the remote machine in list view.
  • Click the view button  to switch to the tree view.
  • You can browse to any path by double-clicking on a folder
  • You can also enter a path in the field at the top of the interface.
  • The controls along the top let you navigate the remote file system:
    • Use the ‘Back’, ‘Up’ and ‘Home’ buttons to browse the remote machine
    • Use the ‘Upload’ and ‘Download’ buttons to transfer files/folders
    • Click the ‘New’ button to create a new folder on the remote system
  • For example, the screenshot below shows a file upload:

 

Note – The max. file/folder size you can upload is 50 MB.

Process Explorer

  • Click the 'Processes' tab after connecting
  • This will show all processes running on the remote device.

 

  • Click the view button  switch between list view and tree view
  • Click the arrow next to a process name to view its child-processes
  • Select the processes that you wish to manage. You can perform the following actions:
    • End Process - Terminates the selected process.
    • Real Time Auto-updateRefreshes process details and activities every few seconds.
  • End-users can view admin activity from the notification box which appears on the endpoint:

 

Processes filter options

  • App/Process - Label of the process that starts it
  • Account – user account which runs the process
  • PID - The process identification number.
  • Status – Indicates the process is running or suspended.
  • CPU, Memory, Disk, Network, GPU - Indicates the resource usage of the respective hardware/connection bandwidth by the process.
  •  Start time - Date and time the process commenced

Service Explorer

  • Click the 'Services' tab after connecting
  • This will show all status services installed on the remote device

 

  • Use the 'Start', 'Restart' or 'Pause' button to change the status of these services
  • Example1: Starting a service 'PlantronicsUpdateService'
    • Select the service then click 'Start'

 

  • Click 'Confirm' to start the service.


 

  • Once the service is started, the command will be sent to a device and the status will  be changed to 'Running'

 

  • Example 2: Stopping a service 'BITS'
    • Select the service then click 'Stop'
    • Click 'Stop' > 'Confirm'  to stop the service
    • Once the service is stopped, the command will be sent to a device and the status will  be changed 

 

Service filter options:

  • Click the funnel icon to filter processes by various criteria

  • Group - Filter the services by the groups.
  • Status - Filters the services depending on the status: start, stop, pause, restart and pending services.
  • Startup type - Filters the services based on startup types: boot-start, system start, auto start, disable startup apps.

 

View audit logs

  • Open Endpoint Manager
  • Click ‘Dashboard’ > Audit Logs’

 

  • Click the funnel icon on the right
  • Select ‘Remote Control’ then click ‘Apply’:

 

  • The ‘Extra Info’ column shows details about a specific action.
  • The ‘Session Summary’ rows have a link to a log for the whole session: