- The 'Remote Tools' feature lets you manage files, processes, and services on managed endpoints.
- Services tab shows you the running, paused, stopped and pending services.
- Admin can change the status of these services to start, pause, restart or stop.
- Use the filter option to filter the Processes and Services by Process ID, Account Name, by the Group, Start Date, CPU (%), Memory, Status, Disk (MB/s), Network (Mbps), GPU (%), and Startup type.
- Match the search result by starting typing the process name in the search field
- Use the button at top-right to toggle between flat list and tree list viewsAll actions taken by remote tools are logged in ‘Dashboard’ > ‘Audit Logs’ > ‘Remote Tools’
- Login to Itarian
- Click 'Applications' > 'Endpoint Manager'
- Click ‘Devices' > 'Device List'
- Select the device you want to manage
- Click the ‘Remote Tools’ button
- Select one of the following from the menu:
- Click 'Connect to Remote Host' to establish a remote session.
- A request message is shown to the end-user if so configured:
You can configure these request messages by adding a Remote Tools Settings section to a profile.
- Click the 'File Explorer' tab after connecting
- This will show the file system of the remote machine in list view.
- Click the view button to switch to the tree view.
- You can browse to any path by double-clicking on a folder
- You can also enter a path in the field at the top of the interface.
- The controls along the top let you navigate the remote file system:
- Use the ‘Back’, ‘Up’ and ‘Home’ buttons to browse the remote machine
- Use the ‘Upload’ and ‘Download’ buttons to transfer files/folders
- Click the ‘New’ button to create a new folder on the remote system
- For example, the screenshot below shows a file upload:
Note – The max. file/folder size you can upload is 50 MB.
- Click the 'Processes' tab after connecting
- This will show all processes running on the remote device.
- Click the view button switch between list view and tree view
- Click the arrow next to a process name to view its child-processes
- Select the processes that you wish to manage. You can perform the following actions:
- End Process - Terminates the selected process.
- Real Time Auto-update – Refreshes process details and activities every few seconds.
- End-users can view admin activity from the notification box which appears on the endpoint:
Processes filter options
- App/Process - Label of the process that starts it
- Account – user account which runs the process
- PID - The process identification number.
- Status – Indicates the process is running or suspended.
- CPU, Memory, Disk, Network, GPU - Indicates the resource usage of the respective hardware/connection bandwidth by the process.
- Start time - Date and time the process commenced
- Click the 'Services' tab after connecting
- This will show all status services installed on the remote device
- Use the 'Start', 'Restart' or 'Pause' button to change the status of these services
- Example1: Starting a service 'PlantronicsUpdateService'
- Select the service then click 'Start'
- Click 'Confirm' to start the service.
- Once the service is started, the command will be sent to a device and the status will be changed to 'Running'
- Example 2: Stopping a service 'BITS'
- Select the service then click 'Stop'
- Click 'Stop' > 'Confirm' to stop the service
- Once the service is stopped, the command will be sent to a device and the status will be changed
Service filter options:
- Click the funnel icon to filter processes by various criteria
- Group - Filter the services by the groups.
- Status - Filters the services depending on the status: start, stop, pause, restart and pending services.
- Startup type - Filters the services based on startup types: boot-start, system start, auto start, disable startup apps.
View audit logs
- Open Endpoint Manager
- Click ‘Dashboard’ > Audit Logs’
- Click the funnel icon on the right
- Select ‘Remote Control’ then click ‘Apply’:
- The ‘Extra Info’ column shows details about a specific action.
- The ‘Session Summary’ rows have a link to a log for the whole session: