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How to avail issue summary and details on top for a staff

Release Time
12/04/2017
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Views
583 times
Category
Service Desk
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By this new feature, we can be able to see issue summary and  details on top in new ticket screen through manage different roles with enabling them to reach different screens.

  • Go to Application→ Service desk→ Admin Panel→ Staff.

  • Under "Staff" , click the 'Role' option.
    • Staff → Role, It will display the list of roles, on that select the role which you need to enable or disable.
    • After selection, it will direct to a "User Role" page where you can manage the role as per your demand.
    • Within that page, you can switch between Staff panel and Admin panel.
    • Under that, we can select the options "Can See Issue Summary & Details On Top" (Ability to see issue summary and details on top in new ticket screen).
    • Click "save changes", it will be able to manage the place of issue summary and description for creating new tickets from Service Desk screen.
    • After the changes made, it will display "Role updated successfully" and changes reflect in the service desk.

  • In Service desk click the Tickets→ New Ticket, the changes will be reflcted under the "Open New Ticket" tab.