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discovered devices SNMP Apple Device Enrollment Program set up service explorer manually deploy Comodo EDR agent parent process multiple ticket selection selected tickets security events folder transfer discoveries network management remote folder TLS TLS1.2 pci dss pci compliance ITarian Portal Endpoint Manager vdi environment vdi clone environment instant clone documentation vendor notice security dashboard events resolution remote tool partner onboard itarian unknown file hunter TLS Encryption procedure parameters pass profiles history performance metrics real time remote endpoints download browse Subscriptions service URL Security Components system Global Software Inventory 2 minutes Integrate intagrate Active Directory Portable Interception SSL enable reporting Rule Threat Protection Rule Advance spam Customize archived outgoing incoming administrator validate domains add Antispam type PCI data loss Location Network information start software session extensions appoinments resource connection computers Comodo Rescue Disk infected opportunity opportunities custom relationship management quote COMODO-CRM protect mac device email notifications registry COM Quarantined point system restore msi contained applications processes security client events Release date department registration particular os section Two Factor Authentication Login interface dashboard report generate Direct Download Link One drive Google drive HIPS mode cleanup automatic suspicious suspicious certificates shellcode injection detect Elevated Access system user access default charging groups move current malware list store push IP address ip installer acronis auto-remediation server machine icon Product Logos Rebrand backup Device Control data Chromoting WebRTC ports Protocol skip offline manual time entries ticket assignee Help Guide Tour schedule Reschedule appointment unknown application protection virtual desktop Local Verdict server manage calculation cost configuration charging SD contract prepaid hours products classification inventory analyze Device list OS patches global search bar Tool bar Windows Defender Security Center file group white Citrix record SPF work billable time onsite email template template variables emails Gmail SMTP disable Add collaborators admin action Audit logs feature requests submit vote remotely Reset proxy swg secure web gateway dome error disk ticket detail page thread section tickets section internal notes Sub-help topic help topic features Application control white_list Patch Management child parent scheduled customized get to headers columns company restrict customer technician remote access list iOS devices field Reports iOS device APN Certificate MAC OS X options Linux block Comodo Client Communication (CCC) allow Comodo Client Security (CCS) network zones active component tray icon hide show packages additional install block port baseline installation package bulk implement restrict firewall endpoints security and communication global export virus import Database folders files define exclusions change staff admin rating check reassign assign permissions new role create for user of device enroll associated use how profile specific Removing Devices Uninstall windows profile Configuration templates latest version clients comodo file ratings monitoring script procedure custom All Devices Ratings Track widgets Agent valkyrie malware files Kill chain report automated establishing endpoint remote session Users prevent Android organization windows assets Mac OS billing identified threats Sort Closed inside Program executed containment service desk remote control Locally runs update scan antivirus SLA Business Hours control CCS Password access Client Auto Specific Device Response Application Third party Status View Logs intended devices alert fails Company Information Configure Verdict Patch Procedures Executable Comodo Internet Security ITSM Analysis Command Line Heuristic Filter Unrecognized Trusted File Rate Malicious Purge Calendar Device Exclusion USB Admin Panel Settings ticket Default system-wide Specific Path Details Monitor Multi Set Currency Connected Who Quick Actions Comparison Version Enterprise Managed Service Provider C1 Portal Remote management Comodo Remote Control ticket management staff panel assign tickets
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How to sent announcements to service desk staff

Category: Service Desk

(7)
Released 06/06/2018
Updated 06/21/2019
379 views

How to block specific users in Service Desk

Category: Service Desk

(9)
Released 06/04/2018
Updated 06/21/2019
340 views

How admin can assign staff to different departments

Category: Service Desk

(8)
Released 05/23/2018
Updated 06/21/2019
465 views

How to check the response time of your staff in the ticket

Category: Service Desk

(6)
Released 05/22/2018
Updated 06/24/2019
437 views

How to identify manual time entries by ticket assignee and other staff

Category: Service Desk

(9)
Released 03/20/2018
Updated 06/22/2019
328 views

How to check audit logs of staff actions on Endpoint Manager portal Admin actions

Category: Endpoint Manager features

(6)
Released 01/30/2018
Updated 06/20/2019
796 views

How to add service type for your staff while you post a reply or note

Category: Service Desk

(11)
Released 01/17/2018
Updated 06/30/2019
1901 views

How to limit staff access to companies on devices group level

Category: User and Roles

(7)
Released 10/26/2017
Updated 06/21/2019
1444 views

How to modify the permissions of users in Endpoint Manager

Category: User and Roles

(8)
Released 09/17/2017
Updated 06/21/2019
1526 views

How to create a new staff and change role?

Category: User and Roles

(11)
Released 07/01/2017
Updated 06/27/2019
640 views