ITarian stores event logs from the console and from Service Desk for up to seven days.
Use the following links for more help:
The table columns show the following details about each event:
Customer - The client company that generated the event.
Log Creation Date - Time the log was generated.
Staff - Person who executed the action described in the log.
Component Name - The ITarian module responsible for the action. Possible values are:
Event Name - The event label. This is typically a very-short description of the activity which was logged. For example, ‘log_in’, ‘claimticket’ or ‘postinternalnote’.
Action Type – The basic activity performed in the event. This is usually the simple ‘action’ part of the description in the ‘Event Name’ column. Examples include ‘Update’, ‘Delete’, ‘Add’.
The following columns can be added to the table by clicking the 'Customize' button at the top-right. See 'Add/remove columns in the log viewer' for more details.
Extra Information - Additional details, if any, for the event.
Old Value - Click the 'Detail' link to view the value of the parameter before the change.
The log viewer shows six columns by default. You can add more columns if you want to view additional details. You can also hide columns that you don't want to be displayed.
View logs for a specific time period
Select the time period:
Filter logs using an advanced search query
Advanced Query Name -Create a label for the query. Ideally, this should clearly identify the query’s purpose to yourself and other users.
Customer - Search for logs that concern a particular client.
Component - Search for events from specific ITarian modules. The available options are:
Event Name - Search logs by their label.
Action Type - Search for logs that involved a certain activity. For example, ‘update’ or ‘delete’.
Staff - Search for logs which involved a named member of staff or admin
The logs are filtered to show only those matching your query.
You can export logs to a comma-separated value (CSV) file for later analysis and troubleshooting.
.csv files are best viewed in spreadsheet applications like Microsoft Excel and OpenOffice Calc.
You can view Endpoint Manager logs at 'Endpoint Manager' > 'Dashboard' > 'Audit Logs'
You can view logs about a specific Endpoint Manager device from its 'Details' interface.