Tags
Xcitium Client Security (XCS) what test Remote Control by ITarian RDS Server RDS EDR AEP csv access scope Comodo dialog box Windows UAC user access rights verification phone number password reset security code forgot password Android threat history generates alert lock device Android devices Mac OS devices mobile devices passcode Lock log SIEM log forwarding log storage log storage settings scan profile Parental control FLS file-lookup server internet access rights Real-time scan default profiles pre-configured profiles pre-defined profiles customize profile clone profile Clone unknown MAC profile Linux profile cloud-based service Maintenance Window maintenance analysis tool UFH check policy test policy Virtual Appliances DNS Resolver register invite graphs Dynamic IP Dome shield Integration O365 Comodo Office 365 removal tool CCS removal tool Comodo Secure Email Gateway subscriptions service Dome Antispam Valkyrie report info web Comodo SWG tutorial policy DLP PAC file iboss Bluecoat Websense Comodo Dome ICAP Dome Agent traffic URL C1 account SWG portal SSL Encrypted Traffic Dome Cloud enable widget chart endpoint dashboard file groups Rules exceptions Wi-Fi networks Wi-Fi setup security restrictions iCloud auto containment containment settings virtual file system sandbox environment client access control local configuration Comodo Client Security Rebranding Communication Client Rebranding security client re-brand Comodo Clients application rules global rules Portsets port sets Firewall ruleset rule set rulesets global proxy server global proxy antivirus settings Client Proxy remote control tool Firewall protection firewall settings configuration file export profile PowerShell VBS script Windows Standard Account Endpoint Manager Client Communication (EMCC) server security clients updates vulnerable security patches installed Client Communication Communication Client (CC) submission Communication Client tray icon script OS Patch Third Party Patch Installation Uninstallation Discovery additional package External Device Control external ITarian remote Windows device apps signed-in logged-in identify License wizard on-boarding local Comodo Client Security Mac devices Linux devices MSP customers EM profile Mac OS profile MAC OS X device user device configuration profile copy invoice enrollment Logging Settings SIEM tool external server Account Security mobile console EM device owners ownership remove MAC third party application remote uninstallation software inventory duplicate Name Master Image Golden Image Bulk Installation Package Windows Operating Systems summary information local time External IP address OS summary Devices list MDM profile iOS push certificate create APNs Apple account portal APN Apple Push Notification search bar filter options customer device group group membership managed device trust rating old duplicates removal device name MAC address MSP (Managed Service Provider) Versions Marketing & Sales Customer Relationship Management (CRM) Enroll New Device New Ticket quick actions bar release notes security status activity status profile status Sales funnel Secure Internet Gateway application launch Two factor Time zone Language Lockout time Change Password tokens device enrollment User Groups Manage Profiles User List Management customer report customer assessment customers End-User forms auto response attachments time entry address support User Directory scripts Knowledgebase canned Banlist announcements Hostname mail delivery CommandLine Power Shell PowerShell interface File Explorer Commands Interface Remote devices Remote Tools Paranoid Mode Training Mode Custom Ruleset Safe Mode The charging flow edit contracts Charging Flowchart Global Asset Rates Charging Plans Contracts charges calculated Remove role Edit a role staff interface Exclusions data loss prevention (DLP) network discoveries ITarian Remote Access Tool Tarian Remote Access Tool inactive devices Device removal settings Portal Set-up Malware File Name Security Sub-System communication client UI settings Communication Client Tray remove a department ticket submission configure department synchronize department submit ticket distributing Bandwidths client updates device management Bandwidth conservation malware activity virus scope autoruns Proxy servers fallback flag Inactive discovered devices SNMP Apple Device Enrollment Program set up service explorer manually deploy Comodo EDR agent parent process multiple ticket selection selected tickets security events folder transfer discoveries network management remote folder TLS TLS1.2 pci dss pci compliance ITarian Portal Endpoint Manager vdi environment vdi clone environment instant clone documentation vendor notice security dashboard events resolution remote tool partner onboard unknown file hunter TLS Encryption procedure parameters pass profiles history performance metrics real time remote endpoints download browse service URL Security Components system Global Software Inventory 2 minutes Integrate intagrate Active Directory Portable Interception SSL enable reporting Rule Threat Protection Rule Advance spam Customize archived outgoing incoming administrator validate domains add Antispam type PCI data loss Location Network information start software session extensions appoinments resource connection computers Comodo Rescue Disk infected opportunity opportunities custom relationship management quote COMODO-CRM protect mac device email notifications registry COM Quarantined point system restore msi contained applications processes security client events Release date department registration particular os section Two Factor Authentication Login interface dashboard report generate Direct Download Link One drive Google drive HIPS mode cleanup automatic suspicious suspicious certificates shellcode injection detect Elevated Access system user access default charging groups move current malware list store push IP address ip installer acronis auto-remediation server machine icon Product Logos rebrand backup Device Control data Chromoting WebRTC ports Protocol skip offline manual time entries ticket assignee Help Guide Tour schedule Reschedule appointment unknown application protection Virtual Desktop Local Verdict server manage calculation cost configuration charging SD contract prepaid hours products classification inventory analyze Device list OS patches global search bar Tool bar Windows Defender Security Center file group white Citrix record SPF work billable time onsite email template template variables emails Gmail SMTP disable Add collaborators admin action Audit logs feature requests submit vote remotely Reset proxy swg secure web gateway dome error disk ticket detail page thread section tickets section internal notes Sub-help topic help topic features Application control white_list Patch Management child parent scheduled customized get to headers columns company restrict customer technician remote access list iOS devices field Reports iOS device APN Certificate MAC OS X options Linux block Comodo Client Communication (CCC) allow Comodo Client Security (CCS) network zones active component tray icon hide show packages additional install block port baseline installation package bulk implement restrict firewall endpoints security and communication global export virus import Database folders files define exclusions change staff admin rating check reassign assign permissions new role create for user of device enroll associated use how profile specific Removing Devices Uninstall windows profile Configuration templates latest version clients comodo file ratings monitoring custom All Devices Ratings Track widgets Agent valkyrie malware files Kill chain report automated establishing endpoint remote session Users prevent Android organization windows assets Mac OS billing identified threats Sort Closed inside Program executed containment service desk remote control Locally runs update scan antivirus SLA Business Hours control CCS Password access Client Auto Specific Device Response Application Third party Status View Logs intended devices alert fails Company Information Configure Verdict Patch Procedures Executable Comodo Internet Security ITSM Analysis Command Line Heuristic Filter Unrecognized Trusted File Rate Malicious Purge Calendar Device Exclusion USB Admin Panel Settings ticket Default system-wide Specific Path Details Monitor Multi Set Currency Connected Who Quick Actions Comparison Version Enterprise Managed Service Provider C1 Portal Remote management Comodo Remote Control ticket management staff panel assign tickets
More

How to view logs about a specific Windows device in Endpoint Manager

Release Time
06/26/2017
Download PDF
Views
3814 times
Categories
Devices
Tags

The 'Logs' tab shows all events that occurred on a specific device. This contrasts to ‘Dashboard’ > ‘Audit Logs’, which shows events on all devices.

  • Login to ITarian
     
  • Click 'Applications' > 'Endpoint Manager'
     
  • Click 'Devices' > 'Device List'
  • Click the 'Device Management' tab
     
  • Click the name of a Windows device
     
  • Click the 'Logs' tab



There are eight types of a log, each on a different tab. Each row in these tabs is a specific event.

General Notes

  • The first column shows the template that caused the log to be generated. This could be a named monitor, procedure, or discovery task.
     
    • You can manage these templates in ‘Configuration Templates’ > ‘Alerts’ / ‘Procedures’ / ‘Monitors’
       
    • The 'Alert Logs' tab has a slightly different layout. The template is shown in the ‘Trigger Name’ column
       
  • The last column, ‘Details’, shows the contents of the log. Click this to view all activities in the event.
     
    • Again, this is slightly different in the ‘Alert Logs’ tab. ‘Details’ is replaced with ‘Hit Count’.

Click on the following for details about each type of log:

Alert Logs - An alert is a notification which informs admins if a procedure fails, or when certain conditions are met in a monitor.


 

For example, 'Generate an alert if CPU usage exceeds 90%', or 'Alert me when all Windows patches have been installed'.

Alert Name - The alert template used in the event.

  • An alert template is just a collection of settings that determine alert recipients, information included, priority, etc. The alert template does not specify the conditions under which the alert was generated.
     
  • The 'Trigger Name' is the procedure/monitor that actually caused the event. You also enable or disable the alert itself from the procedure/monitor edit screen.
     
  • You apply the alert template to a procedure/monitor to define the scope of the alert.
     
  • In the standard workflow, all procedures and monitors have the 'Default Alert' template applied to them. 
     
  • You can also create your own alert templates. Click here for help to manage alert templates.

Trigger Name - The monitor or procedure that caused the alert.

  • Procedures – An alert is created if a procedure fails. Click here for help on procedures.
     
  • Monitors – An alert is created when one or more of the monitor's conditions are met. Click here for help on monitors.

Trigger Type – Can be 'Monitor' or 'Procedure' as explained above.

Hit Count (24 H Period) - The number of times this condition was triggered in the past 24 hours.
 

Monitoring Logs - Shows events that met the conditions of a monitor.

  • A monitor is a routine which keeps track of specific items on an endpoint. For example, you may set a monitor to track disk usage and alert you if it goes above a certain %.
     
  • You can also configure a monitor to run a procedure, or create a service desk ticket if its conditions are met.
     
  • You first create a monitor then you add it to the 'Monitoring' section of a profile.



 

  • Monitor name - The monitor that was triggered to create the log.
     
    • Click the name to view and manage the settings of the monitor.
       
  • Status - Whether or not the monitor is currently active on the device.
     
  • Hit count - The number of times the monitored condition was breached during the last 24 hours.
     
  • Last hit time - Date and time the monitored rule was last broken.
     
  • Last update time - Date and time when the information was last refreshed.
     
  • Details - Click the 'Details' link to see all activities in the event.





Details are shown in three tabs:
 

  • Logs - Date and time the event occurred. It also shows the monitoring rule that detected the event.
     
  • Tickets - Shows any service desk tickets created by the events.
     
  • Statuses - Shows the current status of all conditions monitored on the device.
     

Script Logs - Shows script procedures that were manually run on Windows devices, and scripts that were auto-run via a profile. 

  • EM ships with a number of pre-defined script procedures for various tasks. For example, 'Get Software Inventory', 'Enable Windows Firewall', 'Check Disk Errors'. You can also compose your own Python scripts in the built-in editor.
     
  • Script procedures can be added to a profile and run at a scheduled time. You can also manually run them on target devices at any time
    .
    • Click here if you want more help with procedures.
       
  • A log is created each time a script procedure runs. The log contains details about the script and states whether it executed successfully.



 

  • Procedure Name - The label of the script procedure that was run on the device.
     
    • Click the procedure name to view script details.
       
  • Started by - Who or what launched the procedure.
     
    • A profile name is shown here if the script was scheduled in a profile.
       
    • An admin’s name or email is shown if the procedure was run manually.
       
  • Launch type - How the procedure was launched. This is linked to the ‘Started by’ column:
     
    • Scheduled - The script ran because it was scheduled in a profile.
       
    • Run over - The script was manually run by an admin.
       
  • Executed By - The user account type used by EM to execute the procedure.
     
  • Finished At - Date and time the procedure completed.
     
  • Status - Whether the script successfully executed or not.
     
    • You can configure an alert if a procedure deployment fails.
       
  • Last Status Update - The date and time the information was last updated.
     
  • Details - Click the 'Details' link to view a log of the procedure's execution.





Details are shown over two tabs:

  • Statuses - Date and time that each stage of the procedure ran, its success status, and result.
     
  • Tickets - Shows Service Desk tickets generated because of a failed procedure.


 

Patch Logs – Operating system patch procedures that ran as part of a profile, or were manually run by an admin.

  • You can view and create procedures at 'Configuration Templates' > 'Procedures' > 'Predefined Procedures' > 'Patch Deployment'
     
  • Click here if you want more help on procedures

A log is created each time a patch procedure runs. The log contains details about the patch and states whether or not it ran successfully.


 

  • Procedure Name - Click the procedure name to view its details.
  • Started at - Date and time the procedure commenced.
     
  • Started by - Who or what launched the procedure.
     
    • A profile name is shown here if the script was scheduled in a profile.
       
    • An admin’s name or email is shown if the procedure was run manually.
       
  • Launch type - This is linked to the ‘Started by’ column:
     
    • Scheduled - The script ran because it was scheduled in a profile.
       
    • Run over - The script was manually run by an admin.
       
  • Finished At - The date and time the procedure completed.
     
  • Status – Indicates whether the patch is installed, not yet installed, or installed but the endpoint needs rebooting
     
  • Last Status Update - The date and time when the information was last updated.
     
  • Details - Click the 'Details' link to view a log of the procedure's execution.




Details are shown across two tabs:
 

  • Statuses - Date and time that each stage of the procedure ran, its success status, and result.
     
  • Tickets - Shows Service Desk tickets generated because of a failed procedure.


 

Third party patch logs – Procedures to patch 3rd party software on the devices. It contains logs of procedures that ran as part of a profile or were manually run by an admin.

  • You can view and create procedures at 'Configuration Templates' > 'Procedures' > 'Predefined Procedures' > 'Patch Deployment'
     
  • Click here if you want more help on procedures

A log is created each time a patch procedure runs. The log contains details about the patch and states whether or not it ran successfully.


 

  • Procedure Name - Click the procedure name to view its details.
  • Started at - Date and time the procedure commenced.
     
  • Started by - Who or what launched the procedure.
     
    • A profile name is shown here if the script was scheduled in a profile.
       
    • An admin’s name or email is shown if the procedure was run manually.
       
  • Launch type - This is linked to the ‘Started by’ column:
     
    • Scheduled - The script ran because it was scheduled in a profile.
       
    • Run over - The script was manually run by an admin.
       
  • Finished At - The date and time the procedure completed.
     
  • Status – States whether the procedure was successful or not.
     
    • You can set an alert if a procedure fails.
       
  • Last Status Update - The date and time when the information was last updated.
     
  • Details - Click the 'Details' link to view a log of the procedure's execution.




Details are shown across two tabs:
 

  • Statuses - Date and time that each stage of the procedure ran, its success status, and result.
     
  • Tickets - Shows Service Desk tickets generated because of a failed procedure.
     


 

Installation Logs - Shows installations of third party applications from the Windows application Store ('Application Store' > 'Windows Application Store').

  • See this wiki for help to deploy applications from the store to managed devices

A log is created each time an application is remotely installed on a device. The log contains details about the installation, and whether or not it was successful.


 

  • Procedure Name - The only possible value is 'On-demand installation'. This means the app was pushed from 'Application Store' > 'Windows Application Store'.
     
  • Started at - The date and time the installation commenced.
     
  • Started by - The admin who started the remote installation.
     
  • Launch type - The only possible value is 'On Demand'. This means the install was manually run by an admin from the EM console.
     
  • Finished At - The date and time the procedure completed.
     
  • Status - States whether the procedure was successful or not.
     
  • Last Status Update - The date and time when the information was last updated.
     
  • Details - Click the 'Details' link to view a log of the procedure's execution.
     

Uninstallation Logs - Logs about the removal of third party applications from devices.

There are two ways in which you can remotely uninstall applications:

'Device Details' interface – Uninstall apps from an individual device.

  • Click 'Devices' > 'Device List' > 'Device Management'
     
  • Click the name of a Windows device and select the 'Software Inventory' tab
     
  • Select the applications and click 'Uninstall Selected Application' on the top

'Global Software Inventory' interface – Uninstall apps from all managed devices.

  • Click 'Application' > 'Global Software Inventory'
     
  • Select the application to be uninstalled
     
  • Click 'Uninstall' on the top

 

A log is created each time an application is remotely removed from a device.

  • Procedure Name - The only possible value is 'On-demand Uninstallation'.
     
  • Started at - Date and time the uninstall began.
     
  • Started by - The admin who started the uninstall operation.
     
  • Launch type - Shows whether the uninstall was scheduled or manual. The only possible value is 'On Demand'.
     
  • Finished At - The date and time the procedure completed.
     
  • Status - States whether the procedure was successful or not.
     
  • Last Status Update - The date and time when the information was last updated.
     
  • Details - Click the 'Details' link to view a log of the uninstallation stages
     

Discovery Logs – Shows network discovery scans run from the device.

  • Any managed Windows device can be used as a probe device to run discovery scans on a network.
     
  • The discovery logs tab shows any such scans run from this device.
     
    • See this wiki if you want to learn more about network discovery scans.
       


 

  • Discovery Name - Click the discovery name to view its details.
     
  • Status - States whether the procedure was successful or not.
     
  • Started At - Date and time the procedure commenced.
     
  • Started By - The admin who launched the scan.
     
  • Finished At - Date and time the scan ended.
     
  • Launch Type - How the scan was started. For example, 'On Demand' means it was manually started by an admin.
     
  • Type of Discovery - Can be an SNMP scan or network (IP) scan.
     
  • Details - Click the 'Details' link for more information about the scan. For example, this will tell you the number of devices found and their names.



 

  • Click the 'Click here' link to view the devices found by the scan.

CLOUD BASED IT MANAGEMENT SOFTWARE FOR
MSPs and ENTERPRISE

Remote Monitoring and Management | Service Desk | Patch Management

Now Add Up To 50 Devices for Free

GET STARTED No Thanks