Xcitium Client Security (XCS) what test Remote Control by ITarian RDS Server RDS EDR AEP csv access scope Comodo dialog box Windows UAC user access rights verification phone number password reset security code forgot password Android threat history generates alert lock device Android devices Mac OS devices mobile devices passcode Lock log SIEM log forwarding log storage log storage settings scan profile Parental control FLS file-lookup server internet access rights Real-time scan default profiles pre-configured profiles pre-defined profiles customize profile clone profile Clone unknown MAC profile Linux profile cloud-based service Maintenance Window maintenance analysis tool UFH check policy test policy Virtual Appliances DNS Resolver register invite graphs Dynamic IP Dome shield Integration O365 Comodo Office 365 removal tool CCS removal tool Comodo Secure Email Gateway subscriptions service Dome Antispam Valkyrie report info web Comodo SWG tutorial policy DLP PAC file iboss Bluecoat Websense Comodo Dome ICAP Dome Agent traffic URL C1 account SWG portal SSL Encrypted Traffic Dome Cloud enable widget chart endpoint dashboard file groups Rules exceptions Wi-Fi networks Wi-Fi setup security restrictions iCloud auto containment containment settings virtual file system sandbox environment client access control local configuration Comodo Client Security Rebranding Communication Client Rebranding security client re-brand Comodo Clients application rules global rules Portsets port sets Firewall ruleset rule set rulesets global proxy server global proxy antivirus settings Client Proxy remote control tool Firewall protection firewall settings configuration file export profile PowerShell VBS script Windows Standard Account Endpoint Manager Client Communication (EMCC) server security clients updates vulnerable security patches installed Client Communication Communication Client (CC) submission Communication Client tray icon script OS Patch Third Party Patch Installation Uninstallation Discovery additional package External Device Control external ITarian remote Windows device apps signed-in logged-in identify License wizard on-boarding local Comodo Client Security Mac devices Linux devices MSP customers EM profile Mac OS profile MAC OS X device user device configuration profile copy invoice enrollment Logging Settings SIEM tool external server Account Security mobile console EM device owners ownership remove MAC third party application remote uninstallation software inventory duplicate Name Master Image Golden Image Bulk Installation Package Windows Operating Systems summary information local time External IP address OS summary Devices list MDM profile iOS push certificate create APNs Apple account portal APN Apple Push Notification search bar filter options customer device group group membership managed device trust rating old duplicates removal device name MAC address MSP (Managed Service Provider) Versions Marketing & Sales Customer Relationship Management (CRM) Enroll New Device New Ticket quick actions bar release notes security status activity status profile status Sales funnel Secure Internet Gateway application launch Two factor Time zone Language Lockout time Change Password tokens device enrollment User Groups Manage Profiles User List Management customer report customer assessment customers End-User forms auto response attachments time entry address support User Directory scripts Knowledgebase canned Banlist announcements Hostname mail delivery CommandLine Power Shell PowerShell interface File Explorer Commands Interface Remote devices Remote Tools Paranoid Mode Training Mode Custom Ruleset Safe Mode The charging flow edit contracts Charging Flowchart Global Asset Rates Charging Plans Contracts charges calculated Remove role Edit a role staff interface Exclusions data loss prevention (DLP) network discoveries ITarian Remote Access Tool Tarian Remote Access Tool inactive devices Device removal settings Portal Set-up Malware File Name Security Sub-System communication client UI settings Communication Client Tray remove a department ticket submission configure department synchronize department submit ticket distributing Bandwidths client updates device management Bandwidth conservation malware activity virus scope autoruns Proxy servers fallback flag Inactive discovered devices SNMP Apple Device Enrollment Program set up service explorer manually deploy Comodo EDR agent parent process multiple ticket selection selected tickets security events folder transfer discoveries network management remote folder TLS TLS1.2 pci dss pci compliance ITarian Portal Endpoint Manager vdi environment vdi clone environment instant clone documentation vendor notice security dashboard events resolution remote tool partner onboard unknown file hunter TLS Encryption procedure parameters pass profiles history performance metrics real time remote endpoints download browse service URL Security Components system Global Software Inventory 2 minutes Integrate intagrate Active Directory Portable Interception SSL enable reporting Rule Threat Protection Rule Advance spam Customize archived outgoing incoming administrator validate domains add Antispam type PCI data loss Location Network information start software session extensions appoinments resource connection computers Comodo Rescue Disk infected opportunity opportunities custom relationship management quote COMODO-CRM protect mac device email notifications registry COM Quarantined point system restore msi contained applications processes security client events Release date department registration particular os section Two Factor Authentication Login interface dashboard report generate Direct Download Link One drive Google drive HIPS mode cleanup automatic suspicious suspicious certificates shellcode injection detect Elevated Access system user access default charging groups move current malware list store push IP address ip installer acronis auto-remediation server machine icon Product Logos rebrand backup Device Control data Chromoting WebRTC ports Protocol skip offline manual time entries ticket assignee Help Guide Tour schedule Reschedule appointment unknown application protection Virtual Desktop Local Verdict server manage calculation cost configuration charging SD contract prepaid hours products classification inventory analyze Device list OS patches global search bar Tool bar Windows Defender Security Center file group white Citrix record SPF work billable time onsite email template template variables emails Gmail SMTP disable Add collaborators admin action Audit logs feature requests submit vote remotely Reset proxy swg secure web gateway dome error disk ticket detail page thread section tickets section internal notes Sub-help topic help topic features Application control white_list Patch Management child parent scheduled customized get to headers columns company restrict customer technician remote access list iOS devices field Reports iOS device APN Certificate MAC OS X options Linux block Comodo Client Communication (CCC) allow Comodo Client Security (CCS) network zones active component tray icon hide show packages additional install block port baseline installation package bulk implement restrict firewall endpoints security and communication global export virus import Database folders files define exclusions change staff admin rating check reassign assign permissions new role create for user of device enroll associated use how profile specific Removing Devices Uninstall windows profile Configuration templates latest version clients comodo file ratings monitoring custom All Devices Ratings Track widgets Agent valkyrie malware files Kill chain report automated establishing endpoint remote session Users prevent Android organization windows assets Mac OS billing identified threats Sort Closed inside Program executed containment service desk remote control Locally runs update scan antivirus SLA Business Hours control CCS Password access Client Auto Specific Device Response Application Third party Status View Logs intended devices alert fails Company Information Configure Verdict Patch Procedures Executable Comodo Internet Security ITSM Analysis Command Line Heuristic Filter Unrecognized Trusted File Rate Malicious Purge Calendar Device Exclusion USB Admin Panel Settings ticket Default system-wide Specific Path Details Monitor Multi Set Currency Connected Who Quick Actions Comparison Version Enterprise Managed Service Provider C1 Portal Remote management Comodo Remote Control ticket management staff panel assign tickets

How to configure alerts in Endpoint Manager

Release Time
7186 times
Endpoint Manager Portal

Click 'Configuration Profiles' > 'Alerts'

  • The alerts section contains templates that determine the behavior of alerts when an event occurs. Each template lets you choose who receives the alerts and whether you want to create a service desk ticket from the alert.
  • The alerts themselves are generated in response to procedures, monitors and discovery scans that you create. For example, you can create a monitor to track CPU usage on an endpoint and alert you if CPU usage exceeds 90%.
  • In the standard workflow, all procedures, monitors, and discovery scan tasks have the 'Default Alert' template applied to them.
    • Click 'Configuration Templates' > 'Alerts' > 'Default Alert' to view these settings.
  • If you want different alert settings for a specific event then you must create a new alert template. You can apply the alert template to the procedure, monitor or discovery scan as required.
  • You can have multiple templates to address different types of events. For example, you might want the alert for a failed patch to be different from the alert for a system restart.
  • Alert templates can also be temporarily disabled or 'turned off'. EM does not trigger alerts for events related to procedures, monitors or discovery scans in which the template is used. 
  • This article explains how to create and manage alert templates.

Use the following links to jump to the task you need help with:

The alerts interface

  • Login to ITarian
  • Click 'Applications' > 'Endpoint Manager'
  • Click 'Configuration Templates' > 'Alerts'

The screen lists all alert templates added to your account. You can add new templates, edit templates, create a new template by cloning an existing template, enable/disable alerts and more.

Alert Name - Label of the alert.

  • Click the alert name to open the alert configuration interface. Click here for more details.

Status – Whether the alert is enabled or disabled

Created by - The administrator who created the alert.

  • Click the name of an administrator to view their user details.

Created on - The date and time at which the alert was created.

Last Modified by - The administrator who recently edited the alert.

  • Click the name of an administrator to view their user details.

Updated on - The date and time at which the alert was last updated.

Create a new alert

  • Click 'Configuration Templates' > 'Alerts'
  • Click 'Create Alert'


  • Enter a name and description for your alert then click 'Create'
  • After saving, you will be taken to the alert configuration screen.




  • Name - This is pre-populated with the label you created in the previous step. Edit the name, if required.
  • Description - This is pre-populated with the note you entered in the previous step. Edit the description if required.

Alert Settings


  • Don't create additional alerts (about the same issue) for - Determines how long EM should wait before creating a repeating alert for the same issue. Use the drop-down to choose the time period.
  • Create notifications on the portal - If enabled, the alert is also shown in the 'Notifications' screen of Endpoint Manager. Click 'Dashboard' > 'Notifications' to view these alerts.
  • Create alert tickets on the Service Desk - If enabled, a ticket is auto-created in Service Desk for the alert. The ticket contains the alert text and is assigned to the department you choose.
  • Append to an original ticket if there is an open ticket for performance monitoring conditions - Adds the alert to an existing ticket if one exists. If disabled, a new ticket is always created.
  • Automatically close the ticket if the metrics go below the threshold - If enabled, will auto-close the Service Desk ticket if the issue gets resolved. For example, if the ticket was created because CPU usage went above 90%, it will auto-close should usage fall below 90%.
  • Open the tickets under - Select the department to which the ticket should be assigned.
    • The drop-down shows all departments in Service Desk.
    • Click the 'Synchronize' button to import any new departments created in Service Desk
  • Open the tickets with priority - Select the ticket priority - normal, high or critical.
  • Additional device data and metrics to be inserted in the ticket - By default, the name of the company, device type, device OS and the device owner are mentioned in the ticket.

    You can add the following information:
    • Device Data - Information like brand, model. IP address and so on
    • Performance Metrics - Information about device CPU usage, RAM usage, disk usage, network usage and more
    • Connectivity Metrics - Information on the network to which the device is connected, like local IP address, external IP address, gateway IP address and more

Click 'Save'

Additional Recipients

  • Configure to whom the notification is sent:


  • Send e-mails if Monitoring or Procedure register alerts more than the selected number of consecutive times - Determines when email alerts should be sent for an issue. For example, if you select 5 from the drop-down, emails are only sent only if the same issue occurs 5 times.
    • Send to the portal administrators - Emails alerts are sent to users with 'Administrative' roles.
    • Send to the following e-mail addresses - Add external recipients. Enter the email address and press either 'Tab' or 'Enter' button. You can add multiple recipients.
    • Send to the following portal users - Add users with 'User' roles. Type the username fully or partly and select from the list. You can add multiple users.

Click 'Save' to save the alert template.

You can now add the alert template to a procedure, monitor or a network discovery scan.

  • See this page for help to create procedures 
  • See this page for help to create monitors 
  • See this page for help to create discovery scans 

Enable or disable an alert

  • Alerts can be selectively turned off, if you want EM not to generate notifications or Service Desk tickets for events related to procedures, monitors or discovery tasks in which they are used.
  • You can turn-on a disabled alert at anytime.
  • The 'Default Alert' that ships with EM cannot be disabled.

Disable an alert

  • Click 'Configuration Templates' > 'Alerts'
  • Select the alerts you want to disable
  • Click the 'Turn Off Alert' button at the top


  • Alternatively, click the name of an alert to open its alert details interface and click 'Turn Off Alert' at the top.

The alert is disabled. EM does not generate notifications, notification emails or Service Desk tickets for:

  • When a procedure is run or failed, if the alert is used in the procedure
  • Events where monitored conditions were met, if the alert is used in a monitor
  • When a discovery scan is completed or failed, if the alert is used in a network discovery scan task

Also, EM notifies you if you select a disabled alert for alert settings when creating/editing a procedure, monitor or a discovery scan task. An example is shown below:

Enable an alert

  • Click 'Configuration Templates' > 'Alerts'
  • Select the alerts in 'OFF' state, that you want to enable
  • Click the 'Turn On Alert' button at the top


  • Alternatively, click the name of a disabled alert to open its alert details interface and click 'Turn On Alert' at the top.

The alert starts generating notifications, notification emails and Service Desk tickets as configured in it, if the corresponding events occur.