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How to view logs of admin/staff actions in Endpoint Manager

Release Time
01/31/2018
Views
936 times
Category
Endpoint Manager Portal
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Click 'Dashboard' > Audit Logs'

  • Endpoint Manager logs all actions taken on managed devices by admins and staff. These logs can be useful when troubleshooting issues.
     
  • Example logged actions include:
     
    • Add or remove devices
       
    • Apply a security profile
       
    • Create or edit a profile
       
    • Package installations
       
    • Remote take-over sessions
       
    • Changes to containment settings
       
    • Remote file transfers
       
    • Auto-removal of old / duplicate devices
       
  • Each log entry is accompanied with details such as the staff member who applied the action, the affected device, the action taken, and more.
     
  • Audit logs are maintained for up to a year for PCI-DSS compliance.
     

 

The logs screen shows activities in chronological order.

  • Staff - Username of the admin or staff member who executed the action.
     
  • Event Name - The action executed on the device. Examples include device enrollment, remote installation of packages, remote take-overs and device removals.
     
  • Affected Object - The device, device group, profile, procedure or file group on which the action was executed.
     
    • Click the name to view more details about the item.
       
  • Old Value - The setting or value before the action was implemented.

For example, if a Comodo package is remotely updated, the old version number of the package is shown here.

  • New Value - The setting or value after the action was implemented.

For example, if a Comodo package is remotely updated, the version number of the new package is shown here.

  • Extra Info - Additional details about the action. These include devices on which the procedure was run, installation parameters, profiles applied/removed, malware quarantined,  scans run and so on.

Script or patch procedures - Click 'Selected Devices' to view the devices on which the procedure was run.

  • Session ID - String that identifies the connection session between the device and the EM server during the action.
     
  • Log Creation Date - Date and time of the event.

Use the filters to view events of a specific type, events that affected a specific object, and more:

  • Click the funnel icon at the top right.



 

You can filter items by various criteria or search for specific events.

  • Component name – Select whether you want to view the events from the EM portal of from the Remote Control sessions handled by admins and staff.
     
  • Source – Select the category of objects affected by the actions for which you want to see the logs
     
  • Event name - Select the type of action
     
  • Affected object – Enter the label of the device, device group, profile, procedure or file group affected by the events
     
  • Old Value – Enter a setting or value to filter the actions involving change of that item   
     
  • New Value - Enter a setting or value to filter the actions involving implementation of that setting or value
     
  • Extra info – Enter additional details about the actions for which you want to see the logs.
     
  • Session ID – Enter the connection session identification string of a device to view only the actions executed during that session

Select your filter criteria and click 'Apply'.

Generate Log Reports

You can generate a log report for up to the past 90 days.

  • Click 'Dashboard' > 'Audit Logs'.
     
  • Click the funnel icon to filter which records are included in the report.
     
  • Click 'Export' above the table then choose 'Export to CSV'.



 

  • Go to 'Dashboard' > 'Reports' to download the report.
     
  • See this page for more advice on reports.