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How to configure access control for remote desktop activities

Release Time

Remote Control lets you take-over Windows and Mac OS devices to solve issues, install third-party software and run system maintenance.

This article explains how to enable or disable remote permissions by profile or by role.

Process in brief:

Configure permissions by profile:

  • Click ‘Configuration Templates’ > ‘Profiles’
  • Click on a Windows or MAC profile
  • Open the ‘Remote Control’ tab (or click ‘Add Profile Section’ > ‘Remote Control’)
  • Click the 'Device Takeover' or the 'File Transfer' tab to configure access rights for the respective operation

  • Use the ‘ON/OFF’ switches to configure remote access rights for devices on the profile
    • Note: You can configure separate settings for device takeovers and file transfers.
    • For example, you can disable remote takeover, but still enable file transfers

Configure permissions by role:

  • Click ‘Users’ > ‘Role Management’ > ‘Roles’
  • Click on the role you want to configure
  • Open the ‘Role Permissions’ tab
  • Enable or disable remote access permission as required
  • The In detail section has a list of the permissions related to remote access

Process in detail:

Configure permissions by profile

  • Login to ITarian
  • Click ‘Applications’ > ‘Endpoint Manager’
  • Click ‘Configuration Templates’ > ‘Profiles'
  • Click the name of the Windows or MAC profile that you want to work on


  • Click 'Remote Control' tab (or click ‘Add Profile Section’ > ‘Remote Control’)
  • Click ‘Edit’
  • Note - ‘Device Takeover’ and ‘File Transfer’ are independent of each other. You can disable device takeover and still enable file transfer operations.

Device Takeover’ tab 

  • ‘Device Takeover’ gives you full control of the remote device like a traditional RDP connection.
  • For example, you can move your mouse around the remote desktop, open programs, configure the control panel, etc.
  • Use the ‘ON/OFF’ switch to allow or block remote control of devices on the profile:


  • Click ‘Save’ to apply your changes
  • Test the new setting:
    • Click ‘Devices’ > ‘Device List’ > select an affected endpoint > Click the ‘Remote Control’ button
  • You will see the following message if you attempt a takeover:


File Transfer’ tab – Use the ‘ON/OFF’ switches to allow or block various file activities:


  • Click ‘Save’ to apply your changes
  • Test the new setting:
    • Click ‘Devices’ > ‘Device List’ > select an affected endpoint > Click the ‘File Transfer’ button
  • Any activities you disabled are grayed out:


Configure permissions by role

  • Click ‘Users’ > ‘Role Management’
  • Click the ‘Roles’ tab
  • Click on the role you want to configure:


  • Open the ‘Role Permissions’ tab
  • Enable or disable remote access permission as required
  • The following permissions relate to remote access:


Determines the ability to:


Connect to remote devices at all


View files on the remote device


Copy / read / update /delete (CRUD) files on the remote device


Copy files from the remote device to the local device


Copy files from the local device to the remote device


Assume control of the remote device


  • The permissions above have a parent-child relationship. You must enable the parent to configure the child.
  • The hierarchy is as follows:

Inventory.devices.actions  <master permission >
         |__ inventory.devices.actions.remote_control
                               |__ inventory.devices.actions.remote_control.file_transfer
                               |                      |         
                               |                      |__ inventory.devices.actions.remote_control.file_transfer.crud
                               |                      |         
                               |                      |__ inventory.devices.actions.remote_control.file_transfer.download
                               |                      |         
                               |                      |__ inventory.devices.actions.remote_control.file_transfer.upload
                               |__ inventory.devices.actions.remote_control.takeover       

  • Users with the affected role with see the following error if file transfers are disabled: