Tags
autoruns Proxy servers fallback flag Inactive discovered devices SNMP Apple Device Enrollment Program set up service explorer manually deploy Comodo EDR agent parent process multiple ticket selection selected tickets security events folder transfer discoveries network management remote folder TLS TLS1.2 pci dss pci compliance ITarian Portal Endpoint Manager vdi environment vdi clone environment instant clone documentation vendor notice security dashboard events resolution remote tool partner onboard itarian unknown file hunter TLS Encryption procedure parameters pass profiles history performance metrics real time remote endpoints download browse Subscriptions service URL Security Components system Global Software Inventory 2 minutes Integrate intagrate Active Directory Portable Interception SSL enable reporting Rule Threat Protection Rule Advance spam Customize archived outgoing incoming administrator validate domains add Antispam type PCI data loss Location Network information start software session extensions appoinments resource connection computers Comodo Rescue Disk infected opportunity opportunities custom relationship management quote COMODO-CRM protect mac device email notifications registry COM Quarantined point system restore msi contained applications processes security client events Release date department registration particular os section Two Factor Authentication Login interface dashboard report generate Direct Download Link One drive Google drive HIPS mode cleanup automatic suspicious suspicious certificates shellcode injection detect Elevated Access system user access default charging groups move current malware list store push IP address ip installer acronis auto-remediation server machine icon Product Logos Rebrand backup Device Control data Chromoting WebRTC ports Protocol skip offline manual time entries ticket assignee Help Guide Tour schedule Reschedule appointment unknown application protection virtual desktop Local Verdict server manage calculation cost configuration charging SD contract prepaid hours products classification inventory analyze Device list OS patches global search bar Tool bar Windows Defender Security Center file group white Citrix record SPF work billable time onsite email template template variables emails Gmail SMTP disable Add collaborators admin action Audit logs feature requests submit vote remotely Reset proxy swg secure web gateway dome error disk ticket detail page thread section tickets section internal notes Sub-help topic help topic features Application control white_list Patch Management child parent scheduled customized get to headers columns company restrict customer technician remote access list iOS devices field Reports iOS device APN Certificate MAC OS X options Linux block Comodo Client Communication (CCC) allow Comodo Client Security (CCS) network zones active component tray icon hide show packages additional install block port baseline installation package bulk implement restrict firewall endpoints security and communication global export virus import Database folders files define exclusions change staff admin rating check reassign assign permissions new role create for user of device enroll associated use how profile specific Removing Devices Uninstall windows profile Configuration templates latest version clients comodo file ratings monitoring script procedure custom All Devices Ratings Track widgets Agent valkyrie malware files Kill chain report automated establishing endpoint remote session Users prevent Android organization windows assets Mac OS billing identified threats Sort Closed inside Program executed containment service desk remote control Locally runs update scan antivirus SLA Business Hours control CCS Password access Client Auto Specific Device Response Application Third party Status View Logs intended devices alert fails Company Information Configure Verdict Patch Procedures Executable Comodo Internet Security ITSM Analysis Command Line Heuristic Filter Unrecognized Trusted File Rate Malicious Purge Calendar Device Exclusion USB Admin Panel Settings ticket Default system-wide Specific Path Details Monitor Multi Set Currency Connected Who Quick Actions Comparison Version Enterprise Managed Service Provider C1 Portal Remote management Comodo Remote Control ticket management staff panel assign tickets
More

How to configure access control for remote desktop activities

Release Time
07/11/2019
Views
none

Remote Control lets you take-over Windows and Mac OS devices to solve issues, install third-party software and run system maintenance.

This article explains how to enable or disable remote permissions by profile or by role.

Process in brief:

Configure permissions by profile:

  • Click ‘Configuration Templates’ > ‘Profiles’
     
  • Click on a Windows or MAC profile
     
  • Open the ‘Remote Control’ tab (or click ‘Add Profile Section’ > ‘Remote Control’)
     
  • Click the 'Device Takeover' or the 'File Transfer' tab to configure access rights for the respective operation

  • Use the ‘ON/OFF’ switches to configure remote access rights for devices on the profile
     
    • Note: You can configure separate settings for device takeovers and file transfers.
       
    • For example, you can disable remote takeover, but still enable file transfers

Configure permissions by role:

  • Click ‘Users’ > ‘Role Management’ > ‘Roles’
     
  • Click on the role you want to configure
     
  • Open the ‘Role Permissions’ tab
     
  • Enable or disable remote access permission as required
     
  • The In detail section has a list of the permissions related to remote access

Process in detail:

Configure permissions by profile

  • Login to ITarian
     
  • Click ‘Applications’ > ‘Endpoint Manager’
     
  • Click ‘Configuration Templates’ > ‘Profiles'
     
  • Click the name of the Windows or MAC profile that you want to work on
     


 

  • Click 'Remote Control' tab (or click ‘Add Profile Section’ > ‘Remote Control’)
     
  • Click ‘Edit’
     
  • Note - ‘Device Takeover’ and ‘File Transfer’ are independent of each other. You can disable device takeover and still enable file transfer operations.

Device Takeover’ tab 

  • ‘Device Takeover’ gives you full control of the remote device like a traditional RDP connection.
  • For example, you can move your mouse around the remote desktop, open programs, configure the control panel, etc.
  • Use the ‘ON/OFF’ switch to allow or block remote control of devices on the profile:
     


 

  • Click ‘Save’ to apply your changes
     
  • Test the new setting:
     
    • Click ‘Devices’ > ‘Device List’ > select an affected endpoint > Click the ‘Remote Control’ button
       
  • You will see the following message if you attempt a takeover:
     


 

File Transfer’ tab – Use the ‘ON/OFF’ switches to allow or block various file activities:
 


 

  • Click ‘Save’ to apply your changes
     
  • Test the new setting:
     
    • Click ‘Devices’ > ‘Device List’ > select an affected endpoint > Click the ‘File Transfer’ button
       
  • Any activities you disabled are grayed out:
     


 

Configure permissions by role

  • Click ‘Users’ > ‘Role Management’
     
  • Click the ‘Roles’ tab
     
  • Click on the role you want to configure:
     

 

  • Open the ‘Role Permissions’ tab
     
  • Enable or disable remote access permission as required
     
  • The following permissions relate to remote access:
     

Name

Determines the ability to:

inventory.devices.actions.remote_control

Connect to remote devices at all

inventory.devices.actions.remote_control.file_transfer

View files on the remote device

inventory.devices.actions.remote_control.file_transfer.crud

Copy / read / update /delete (CRUD) files on the remote device

inventory.devices.actions.remote_control.file_transfer.download

Copy files from the remote device to the local device

inventory.devices.actions.remote_control.file_transfer.upload

Copy files from the local device to the remote device

inventory.devices.actions.remote_control.takeover

Assume control of the remote device

 

  • The permissions above have a parent-child relationship. You must enable the parent to configure the child.
     
  • The hierarchy is as follows:

Inventory.devices.actions  <master permission >
         |              
         |__ inventory.devices.actions.remote_control
                               |         
                               |__ inventory.devices.actions.remote_control.file_transfer
                               |                      |         
                               |                      |__ inventory.devices.actions.remote_control.file_transfer.crud
                               |                      |         
                               |                      |__ inventory.devices.actions.remote_control.file_transfer.download
                               |                      |         
                               |                      |__ inventory.devices.actions.remote_control.file_transfer.upload
                               |
                               |__ inventory.devices.actions.remote_control.takeover       

  • Users with the affected role with see the following error if file transfers are disabled: