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How to configure access control for remote desktop activities

Release Time
07/11/2019
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Remote Control
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Remote Control lets you take-over Windows and Mac OS devices to solve issues, install third-party software and run system maintenance.

This article explains how to enable or disable remote permissions by profile or by role.

Process in brief:

Configure permissions by profile:

  • Click ‘Configuration Templates’ > ‘Profiles’
     
  • Click on a Windows or MAC profile
     
  • Open the ‘Remote Control’ tab (or click ‘Add Profile Section’ > ‘Remote Control’)
     

  • Click the 'Device Takeover' or the 'File Transfer' tab to configure access rights for the respective operation

  • Use the ‘ON/OFF’ switches to configure remote access rights for devices on the profile
     
    • Note: You can configure separate settings for device takeovers and file transfers.
       
    • For example, you can disable remote takeover, but still enable file transfers

Configure permissions by role:

  • Click ‘Users’ > ‘Role Management’ > ‘Roles’
     
  • Click on the role you want to configure
     
  • Open the ‘Role Permissions’ tab
     
  • Enable or disable remote access software permission as required

 

  • The ‘In detail’ section has a list of the permissions related to remote access

Process in detail:

Configure permissions by profile

  • Login to ITarian
     
  • Click ‘Applications’ > ‘Endpoint Manager’
     
  • Click ‘Configuration Templates’ > ‘Profiles'
     
  • Click the name of the Windows or MAC profile that you want to work on
     


 

  • Click 'Remote Control' tab (or click ‘Add Profile Section’ > ‘Remote Control’)
     
  • Click ‘Edit’
     
  • Note - ‘Device Takeover’ and ‘File Transfer’ are independent of each other. You can disable device takeover and still enable file transfer operations.

‘Device Takeover’ tab 

  • ‘Device Takeover’ gives you full control of the remote device like a traditional RDP connection.
  • For example, you can move your mouse around the remote desktop, open programs, configure the control panel, etc.
  • Use the ‘ON/OFF’ switch to allow or block remote control of devices on the profile:
     


 

  • Click ‘Save’ to apply your changes
     
  • Test the new setting:
     
    • Click ‘Devices’ > ‘Device List’ > select an affected endpoint > Click the ‘Remote Control’ button
       
  • You will see the following message if you attempt a takeover:
     


 

‘File Transfer’ tab – Use the ‘ON/OFF’ switches to allow or block various file activities:
 


 

  • Click ‘Save’ to apply your changes
     
  • Test the new setting:
     
    • Click ‘Devices’ > ‘Device List’ > select an affected endpoint > Click the ‘File Transfer’ button
       
  • Any activities you disabled are grayed out:
     


 

Configure permissions by role

  • Click ‘Users’ > ‘Role Management’
     
  • Click the ‘Roles’ tab
     
  • Click on the role you want to configure:
     

 

  • Open the ‘Role Permissions’ tab
     
  • Enable or disable remote access permission as required
     
  • The following permissions relate to remote access:
     

Name

Determines the ability to:

inventory.devices.actions.remote_control

Connect to remote devices at all

inventory.devices.actions.remote_control.file_transfer

View files on the remote device

inventory.devices.actions.remote_control.file_transfer.crud

Copy / read / update /delete (CRUD) files on the remote device

inventory.devices.actions.remote_control.file_transfer.download

Copy files from the remote device to the local device

inventory.devices.actions.remote_control.file_transfer.upload

Copy files from the local device to the remote device

inventory.devices.actions.remote_control.takeover

Assume control of the remote device

 

  • The permissions above have a parent-child relationship. You must enable the parent to configure the child.
     
  • The hierarchy is as follows:

Inventory.devices.actions  <master permission >
         |              
         |__ inventory.devices.actions.remote_control
                               |         
                               |__ inventory.devices.actions.remote_control.file_transfer
                               |                      |         
                               |                      |__ inventory.devices.actions.remote_control.file_transfer.crud
                               |                      |         
                               |                      |__ inventory.devices.actions.remote_control.file_transfer.download
                               |                      |         
                               |                      |__ inventory.devices.actions.remote_control.file_transfer.upload
                               |
                               |__ inventory.devices.actions.remote_control.takeover       

  • Users with the affected role with see the following error if file transfers are disabled:


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