Xcitium Client Security (XCS) what test Remote Control by ITarian RDS Server RDS EDR AEP csv access scope Comodo dialog box Windows UAC user access rights verification phone number password reset security code forgot password Android threat history generates alert lock device Android devices Mac OS devices mobile devices passcode Lock log SIEM log forwarding log storage log storage settings scan profile Parental control FLS file-lookup server internet access rights Real-time scan default profiles pre-configured profiles pre-defined profiles customize profile clone profile Clone unknown MAC profile Linux profile cloud-based service Maintenance Window maintenance analysis tool UFH check policy test policy Virtual Appliances DNS Resolver register invite graphs Dynamic IP Dome shield Integration O365 Comodo Office 365 removal tool CCS removal tool Comodo Secure Email Gateway subscriptions service Dome Antispam Valkyrie report info web Comodo SWG tutorial policy DLP PAC file iboss Bluecoat Websense Comodo Dome ICAP Dome Agent traffic URL C1 account SWG portal SSL Encrypted Traffic Dome Cloud enable widget chart endpoint dashboard file groups Rules exceptions Wi-Fi networks Wi-Fi setup security restrictions iCloud auto containment containment settings virtual file system sandbox environment client access control local configuration Comodo Client Security Rebranding Communication Client Rebranding security client re-brand Comodo Clients application rules global rules Portsets port sets Firewall ruleset rule set rulesets global proxy server global proxy antivirus settings Client Proxy remote control tool Firewall protection firewall settings configuration file export profile PowerShell VBS script Windows Standard Account Endpoint Manager Client Communication (EMCC) server security clients updates vulnerable security patches installed Client Communication Communication Client (CC) submission Communication Client tray icon script OS Patch Third Party Patch Installation Uninstallation Discovery additional package External Device Control external ITarian remote Windows device apps signed-in logged-in identify License wizard on-boarding local Comodo Client Security Mac devices Linux devices MSP customers EM profile Mac OS profile MAC OS X device user device configuration profile copy invoice enrollment Logging Settings SIEM tool external server Account Security mobile console EM device owners ownership remove MAC third party application remote uninstallation software inventory duplicate Name Master Image Golden Image Bulk Installation Package Windows Operating Systems summary information local time External IP address OS summary Devices list MDM profile iOS push certificate create APNs Apple account portal APN Apple Push Notification search bar filter options customer device group group membership managed device trust rating old duplicates removal device name MAC address MSP (Managed Service Provider) Versions Marketing & Sales Customer Relationship 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Malware File Name Security Sub-System communication client UI settings Communication Client Tray remove a department ticket submission configure department synchronize department submit ticket distributing Bandwidths client updates device management Bandwidth conservation malware activity virus scope autoruns Proxy servers fallback flag Inactive discovered devices SNMP Apple Device Enrollment Program set up service explorer manually deploy Comodo EDR agent parent process multiple ticket selection selected tickets security events folder transfer discoveries network management remote folder TLS TLS1.2 pci dss pci compliance ITarian Portal Endpoint Manager vdi environment vdi clone environment instant clone documentation vendor notice security dashboard events resolution remote tool partner onboard unknown file hunter TLS Encryption procedure parameters pass profiles history performance metrics real time remote endpoints download browse service URL Security Components system Global 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devices field Reports iOS device APN Certificate MAC OS X options Linux block Comodo Client Communication (CCC) allow Comodo Client Security (CCS) network zones active component tray icon hide show packages additional install block port baseline installation package bulk implement restrict firewall endpoints security and communication global export virus import Database folders files define exclusions change staff admin rating check reassign assign permissions new role create for user of device enroll associated use how profile specific Removing Devices Uninstall windows profile Configuration templates latest version clients comodo file ratings monitoring custom All Devices Ratings Track widgets Agent valkyrie malware files Kill chain report automated establishing endpoint remote session Users prevent Android organization windows assets Mac OS billing identified threats Sort Closed inside Program executed containment service desk remote control Locally runs update scan antivirus SLA Business Hours control CCS Password access Client Auto Specific Device Response Application Third party Status View Logs intended devices alert fails Company Information Configure Verdict Patch Procedures Executable Comodo Internet Security ITSM Analysis Command Line Heuristic Filter Unrecognized Trusted File Rate Malicious Purge Calendar Device Exclusion USB Admin Panel Settings ticket Default system-wide Specific Path Details Monitor Multi Set Currency Connected Who Quick Actions Comparison Version Enterprise Managed Service Provider C1 Portal Remote management Comodo Remote Control ticket management staff panel assign tickets

How to configure log storage settings in a Windows profile

Click 'Configuration Templates' > 'Profiles' > open a Windows profile > Click 'Add Profile Section' > 'Logging Settings'

  • Comodo Client Security (CCS) event logs are generated by its various security components. These include antivirus, firewall, containment, HIPS and more.
  • The communication client (CC) can creates event logs for various management events like alerts generated, monitoring events, application/ patch installations, remote control events. It also creates a dump file when it crashes. The dump file is automatically forwarded to Comodo for our technicians to investigate.
  • You can configure where and how to save these logs in the 'Logging Settings' section of a profile.
  • The logs can be :
    • Locally stored on the endpoint
    • Forwarded to a remote Syslog server, for example, to a SIEM tool
    • Stored on a remote server in JSON format 
  • This section explains how to configure storage locations for CCS and CC logs.

Add logging settings section to a profile

Add 'Logging Settings' section to a profile

  • Login to ITarian
  • Click 'Applications' > 'Endpoint Manager'
  • Click ‘Configuration Templates’ > ‘Profiles’
  • Open the Windows profile applied to your target devices
    • Open the 'Logging Settings' tab if the section has already been added > 'Edit'

    • 'Click 'Add Profile Section' > 'Logging Settings' if it hasn't been added

The logging settings pane opens:

See the following sections for help to configure options under each tab. 

Click 'Save' for your settings to take effect on the devices to which the profile is applied

Communication Client log settings

  • Click the 'Communication Client' tab, if it is not already open:

Write to Local Log Database (COMODO Format) - The log is saved in native Comodo format on the local endpoint. 

  • The logs can be viewed in CCS at 'Advanced Tasks' > 'View Logs'
  • You can select the events for which logs are collected and stored:
    • Monitoring logs
    • Script logs
    • OS patch logs
    • Third party application update logs 
    • Application installation logs
    • Uninstall logs
    • Event Detection and Response (EDR) agent communication logs
    • Comodo Client - Security (CCS) communication logs
    • Remote Control Communication Logs
    • Operational Logs

Write to Syslog Server - CC logs are written to a remote syslog server or a SIEM (Security Information and Event Management) tool. If enabled, specify the hostname/IP address and port of the server. 

  • Host * - The host name or IP address of the syslog server.
  • Port * - The port number on the syslog server to which CC should forward the logs.

Log File Size - Specify the maximum size of the log file (Default = 100 MB). 

Action when file log size reaches limit - Specify behavior when the log file reaches a certain size.

  • Keep on updating it removing the oldest records - When the max. log size is reached, CC will remove the oldest entries to make way for new entries.
  • Move it to - CC will save the log file to a specific folder when it reaches the maximum size. CC will then start a new log file.
    • The path to the folder for old log files  - If 'Move it to' is enabled, type a storage path for the log files that reached maximum size.

Crash dump collection - Endpoint Manager creates a dump file if the communication client crashes on an endpoint. The file contains details about the crash which can help our technicians diagnose and fix the issue. This file is automatically forwarded to Comodo servers. If enabled, you can choose the log type:

  • Log Type - Choose the type of dump file you want. The options are:
    • Mini - The file only contains enough data to identify the conditions of the crash. 
    • Full - A detailed log of all information related to the crash. Full logs let us analyze the crash in greater detail, but may take longer to generate than mini reports. 
    • No confidential or user data is included in either ‘Full’ or ‘Mini’ logs.

​​​​Comodo Client - Security log settings

  • Click the 'Comodo Client - Security' tab

Write to Local Log Database (COMODO Format) - The log is saved in native Comodo format on the local endpoint. 

  • The logs can be viewed in CCS at 'Advanced Tasks' > 'View Logs'
  • You can also enable extended logging when the following events occur: 
    • A process is created on the endpoint
    • A CCS component is enabled or disabled by the communication client
    • A configuration change is made to CCS by the communication client
    • CCS submits a file CAMAS or Valkyrie for analyis.​​​​

Extended logs contain more information than regular logs, but also take up more storage space.

Write to Syslog Server - CCS forward logs to a remote syslog server or a SIEM (Security Information and Event Management) tool. If enabled, specify the hostname/IP address and port of the server. 

  • Host * - The host name or IP address of the syslog server.
  • Port * - The port number on the syslog server to which CCS should forward the logs.

Write to Log File (CEF Format) - Logs are saved locally on the endpoint in Common Event Format (CEF) file format. If enabled, please specify the location of the CEF file in the 'Path' field.

Write to remote server (JSON format) - Logs are saved in JavaScript Object Notation (JSON) format on a remote server. If enabled, please specify the hostname/IP address of the server, its connection port, and the server security token.

Log file size (MB) - Specify the maximum size of the log file (Default = 100 MB). 

Action when file log size reaches limit - Specify what CCS should do when the log file hits the size limit:

  • Keep on updating it, removing the oldest records - CCS will keep updating the same log file. To stay within the size limit, CCS will delete the oldest records to make room for new records.
  • Move it to - CCS will save the log file to a specific folder when it reaches the maximum size. CCS will then start a new log file.
    • The path to the folder for old log files  - If 'Move it to' is enabled, type a storage path for the log files that reached maximum size.
  • Send anonymous program statistics to Comodo - If enabled, select the types of statistics you want to submit to Comodo:
    • Crash dumps - A file which contains diagnostics about application crashes and BSODs (blue screens of death) on the endpoint. This is useful for Comodo to troubleshoot the issue.
    • Telemetry Reports - A daily log about the files you scan with CCS. We use this data to improve Endpoint Manager and CCS. The report contains the following data:
      • The hash value and path of the file
      • The hash value and path of the parent file that executed the file
      • Size, certificate information, and attributes of the file
  • Click the 'Save' button to apply your changes.

Further reading:

How to forward Endpoint Manager audit logs to external server e.g. SIEM tool