- ITarian Remote Access Software is a peer-to-peer communication tool that uses the secure RTP protocol to remotely connect to managed endpoints.
- ITarian Remote Control lets you take over Windows and Mac OS devices to solve issues, install third-party software and run system maintenance.
- You can transfer files and folders between your computer and the remote computer (Windows devices only).
- Remote Control now supports multiple users who are connected to the RDS server to connect to different endpoints at the same time using Remote Control
Perquisites
- Windows Server 2008 R2 Enterprise x64 - 8GB RAM
- Install Remote Desktop Service Role.
- Create several users on Server.
- Install Remote Control under local admin.
- Connect to the server via RDP under several users.
- Log in to Remote Control under different users simultaneously.
- Connect via RC to different devices under different users.
Process in detail
- On the Windows Server 2008 R2 computer, click Start > Administrative Tools > Server Manager.
The Server Manager dialogue box appears
- Click Roles, and then click Add Roles.
- Then select Server Roles of the Add Roles Wizard appears.
![](/frontend/web/uploads/image/1670296536biul1)
- Select Remote Desktop Services, and then click Next.
![](/frontend/web/uploads/image/1670296560aH9EW)
- The Select Role Services page appears
- Click Next
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- Select the Remote Desktop Licensing checkboxes.
- You can select additional role services, but no other services are required
- Click Next
![](/frontend/web/uploads/image/1670296597LgXDh)
- Select Configure a discovery scope for this license server check box, and then configure it as follows:
- Select the appropriate option for the discovery scope.
- Click Browse to select the location for the RD Licensing database.
- Click Next
![](/frontend/web/uploads/image/1670296639_FU2q)
- The Confirm Installation Selections page appears. Check the added details
- Click Install
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- Installation is in progress
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- Restart the computer after completing the installation for the changes to take effect.
To Activate the Remote Desktop license server
- Go to Remote Desktop Services > Click enable the added role.
Create several users on Server
- Click Server Manager > Configuration > Local Users and groups
- Select Users from the right-side column > Click More Actions > Click New user
![]( /frontend/web/uploads/image/1670296705B3-ZQ)
- Enter username and password for the user. You can choose various options as shown above. Once you are done, click Next.
- You can view the details of the user. Click Finish to create a new user account.
![](/frontend/web/uploads/image/1670296727bY2qq)
- Use the right-click to edit the user details or enable, disabling the function.
![](/frontend/web/uploads/image/167029674907hFs)
After adding a user. Install the Remote Control by ITarian on your device.
- Log in with the username and password of your ITarian portal
![](/frontend/web/uploads/image/1670296770GnZRh)
- After login, you can view the applied device to your remote environment
- You can view the enrolled devices here
![](/frontend/web/uploads/image/1670296792kFyEc)
- Select the devices to start the remote control
To connect to the server via RDP under several users.
- Go to Remote Desktop Connection > RDC window, type the name IP Address of the remote PC
- Enter the username and passwords that you have created for the user
![](/frontend/web/uploads/image/1670296815WlvI4)
- If you wish to save your credentials so you don’t need to enter them each time, check the box next to ‘Remember my credentials.
- Click Okay.
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- You may receive a message saying that the identity of the remote computer cannot be verified. Check the box for "Don't ask me again for connections to this computer" and click Yes.
- You should now connect to the remote computer
- Log in to the Remote Control By ITarian using your credentials.
- You can view the enrolled devices here
- Select the devices to start the remote control
![](/frontend/web/uploads/image/1670296862_QfHb)
After that, the window will open like this.
![](/frontend/web/uploads/image/1670296885JzmFD)
You can now connect to different devices via RC for users connected to the RDS server who use the same IP address for Remote Control at the same time