The remote control application lets admins take-over endpoints to solve issues, install third party software and run system maintenance.
This tutorial explains how to disable remote control in the Endpoint Manager. This will prevent any admin from assuming direct control of managed endpoints on the profile.
You can quickly re-enable the feature if required.
Process in brief:
Login to ITarian
Click ‘Applications’ > ‘Endpoint Manager’
Click ‘Settings’ > ‘Portal Set-up' > 'Extensions Management'
Switch off 'Remote Control by ITarian':
The 'Remote Control' option will disappear from the device list and from the device details page:
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