Tags
URL C1 account SWG portal SSL Encrypted Traffic Dome Cloud enable widget chart endpoint dashboard file groups Rules exceptions Wi-Fi networks Wi-Fi setup security restrictions iCloud auto containment containment settings virtual file system sandbox environment client access control local configuration Comodo Client Security Rebranding Communication Client Rebranding security client re-brand Comodo Clients application rules global rules Portsets port sets Firewall ruleset rule set rulesets global proxy server global proxy antivirus settings Client Proxy remote control tool Firewall protection firewall settings configuration file export profile PowerShell VBS script Windows Standard Account Endpoint Manager Client Communication (EMCC) server security clients updates vulnerable security patches installed Client Communication Communication Client (CC) submission Communication Client tray icon script OS Patch Third Party Patch Installation Uninstallation Discovery additional package External Device Control external ITarian remote Windows device apps signed-in logged-in identify License wizard on-boarding local Comodo Client Security Mac devices Linux devices MSP customers EM profile Mac OS profile MAC OS X device user device configuration profile copy invoice enrollment Logging Settings SIEM tool external server Account Security mobile console EM device owners ownership remove MAC third party application remote uninstallation software inventory duplicate Name Master Image Golden Image Bulk Installation Package Windows Operating Systems summary information local time External IP address OS summary Devices list MDM profile iOS push certificate create APNs Apple account portal APN Apple Push Notification search bar filter options customer device group group membership managed device trust rating old duplicates removal device name MAC address MSP (Managed Service Provider) Versions Marketing & Sales Customer Relationship Management (CRM) Enroll New Device New Ticket quick actions bar release notes security status activity status profile status Sales funnel Secure Internet Gateway application launch Two factor Time zone Language Lockout time Change Password tokens device enrollment User Groups Manage Profiles User List Management customer report customer assessment customers End-User forms auto response attachments time entry address support User Directory scripts Knowledgebase canned Banlist announcements Hostname mail delivery CommandLine Power Shell PowerShell interface File Explorer Commands Interface Remote devices Remote Tools Paranoid Mode Training Mode Custom Ruleset Safe Mode The charging flow edit contracts Charging Flowchart Global Asset Rates Charging Plans Contracts charges calculated Remove role Edit a role staff interface Exclusions data loss prevention (DLP) network discoveries ITarian Remote Access Tool Tarian Remote Access Tool inactive devices Device removal settings Portal Set-up Malware File Name Security Sub-System communication client UI settings Communication Client Tray remove a department ticket submission configure department synchronize department submit ticket distributing Bandwidths client updates device management Bandwidth conservation malware activity virus scope autoruns Proxy servers fallback flag Inactive discovered devices SNMP Apple Device Enrollment Program set up service explorer manually deploy Comodo EDR agent parent process multiple ticket selection selected tickets security events folder transfer discoveries network management remote folder TLS TLS1.2 pci dss pci compliance ITarian Portal Endpoint Manager vdi environment vdi clone environment instant clone documentation vendor notice security dashboard events resolution remote tool partner onboard unknown file hunter TLS Encryption procedure parameters pass profiles history performance metrics real time remote endpoints download browse service URL Security Components system Global Software Inventory 2 minutes Integrate intagrate Active Directory Portable Interception SSL enable reporting Rule Threat Protection Rule Advance spam Customize archived outgoing incoming administrator validate domains add Antispam type PCI data loss Location Network information start software session extensions appoinments resource connection computers Comodo Rescue Disk infected opportunity opportunities custom relationship management quote COMODO-CRM protect mac device email notifications registry COM Quarantined point system restore msi contained applications processes security client events Release date department registration particular os section Two Factor Authentication Login interface dashboard report generate Direct Download Link One drive Google drive HIPS mode cleanup automatic suspicious suspicious certificates shellcode injection detect Elevated Access system user access default charging groups move current malware list store push IP address ip installer acronis auto-remediation server machine icon Product Logos Rebrand backup Device Control data Chromoting WebRTC ports Protocol skip offline manual time entries ticket assignee Help Guide Tour schedule Reschedule appointment unknown application protection Virtual Desktop Local Verdict server manage calculation cost configuration charging SD contract prepaid hours products classification inventory analyze Device list OS patches global search bar Tool bar Windows Defender Security Center file group white Citrix record SPF work billable time onsite email template template variables emails Gmail SMTP disable Add collaborators admin action Audit logs feature requests submit vote remotely Reset proxy swg secure web gateway dome error disk ticket detail page thread section tickets section internal notes Sub-help topic help topic features Application control white_list Patch Management child parent scheduled customized get to headers columns company restrict customer technician remote access list iOS devices field Reports iOS device APN Certificate MAC OS X options Linux block Comodo Client Communication (CCC) allow Comodo Client Security (CCS) network zones active component tray icon hide show packages additional install block port baseline installation package bulk implement restrict firewall endpoints security and communication global export virus import Database folders files define exclusions change staff admin rating check reassign assign permissions new role create for user of device enroll associated use how profile specific Removing Devices Uninstall windows profile Configuration templates latest version clients comodo file ratings monitoring custom All Devices Ratings Track widgets Agent valkyrie malware files Kill chain report automated establishing endpoint remote session Users prevent Android organization windows assets Mac OS billing identified threats Sort Closed inside Program executed containment service desk remote control Locally runs update scan antivirus SLA Business Hours control CCS Password access Client Auto Specific Device Response Application Third party Status View Logs intended devices alert fails Company Information Configure Verdict Patch Procedures Executable Comodo Internet Security ITSM Analysis Command Line Heuristic Filter Unrecognized Trusted File Rate Malicious Purge Calendar Device Exclusion USB Admin Panel Settings ticket Default system-wide Specific Path Details Monitor Multi Set Currency Connected Who Quick Actions Comparison Version Enterprise Managed Service Provider C1 Portal Remote management Comodo Remote Control ticket management staff panel assign tickets
More

How to modify your company profile and customize your support portal

Release Time
06/27/2017
Views
1070 times

Click 'Admin Panel' > 'Settings' > 'Company'.

  • The company profile area contains details about your organization and lets you customize your support portal
     
  • Your support portal is the website where your users can submit tickets, track tickets or read your support content. The URL of your portal is https://<your company name>.servicedesk.comodo.com
     
  • You can brand the support portal with your own logos and web page content.

 Use the links below to jump to the task you need help with:

Open your company profile

  • Login to ITarian
     
  • Click 'Applications' > 'Service Desk'
     
  • Open the admin panel (see the last link on the left)
     
  • Click 'Settings' > 'Company'

 

Basic Information

  • Company Name: The name of your organization
     
  • Website: The URL of your corporate/marketing website
     
  • Phone Number: Your company's contact number
     
  • Address: The physical/postal address of your company
     
  • Company Email: Provide the company's contact email address.

Site Pages

  • This area lets you customize the pages on your support portal. This portal is where users can submit tickets to you or your support team.
     
  • Service Desk ships with a default landing, offline, and thank-you pages.
     
  • You can customize these pages at 'Admin Panel' > 'Manage' > 'Pages'.
     
  • See Manage site pages if you need help with this.

Choose site pages

  • Select the pages you want to use on your portal from the drop-down menus:



 

  • Landing Page: The ‘home page’ of your site.
     
  • Offline Page: The page shown when the support site is not available.
     
    • Click 'Admin Panel' > 'Settings' > 'System' to switch your support portal online or offline.
       
    • See this wiki to read more about system settings. 
       
  • Default Thank-You Page: The page that is shown after a user submits a ticket.

Logos

  • The logo is the banner shown at the top-left of your support portal:
     


 

  • You can use the system default logo or upload your own company logo.
     
  • Logo requirements:
     
    • Format - gif, jpg or png.
       
    • Dimensions - 817 px X 170 px.
       
  • Click the browse button, select your image then click ‘Open’.

Click 'Save Changes'.

Manage site pages

Click 'Admin Panel' > 'Manage' > 'Pages'

  • Your support portal was automatically created when you created your ITarian account. The URL of your portal is: https://<your company name>.servicedesk.comodo.com
     
  • The site pages area lets you view and manage the content of your support center pages. There are four types of pages:
     
    • Landing Page: Home page of your customer support center.
       
    • Offline Page: Displayed when the service center is not available.
       
    • Thank You Page: The page that is displayed after a user submits a ticket.
       
    • Other: Pages that can be used for general content.
       
  • Service Desk ships with one page of default content for each of the 'Landing', 'Offline and 'Thank you' pages. You can edit these pages and create multiple versions of each type if required. However, only one page of each type can be live at any time.

Manage pages

  • Open the admin panel (see the last link on the left)
     
  • Click 'Manage' > 'Pages'


 

Add a new site page

  • Click 'Add New Page'


 

Page Information

  • Name: Enter the unique label for the page
     
  • Type: Select landing page, offline page or thank-you page
     
  • Status: Choose whether to activate or deactivate the page

Page Body

  • Paste the content for page in the rich text editor. Please note that ticket variables are only supported in the 'Thank-you' pages.

Admin Notes

  • Add any comments related to the page for internal reference.

Click the 'Add Page' button to save the page.

View or edit a site page

  • Click the site page in the list.
     

  • The update procedure is similar to adding a new page. See above for more details.
     
  • Click 'Save Changes' for your modifications to take effect.