Tags
URL C1 account SWG portal SSL Encrypted Traffic Dome Cloud enable widget chart endpoint dashboard file groups Rules exceptions Wi-Fi networks Wi-Fi setup security restrictions iCloud auto containment containment settings virtual file system sandbox environment client access control local configuration Comodo Client Security Rebranding Communication Client Rebranding security client re-brand Comodo Clients application rules global rules Portsets port sets Firewall ruleset rule set rulesets global proxy server global proxy antivirus settings Client Proxy remote control tool Firewall protection firewall settings configuration file export profile PowerShell VBS script Windows Standard Account Endpoint Manager Client Communication (EMCC) server security clients updates vulnerable security patches installed Client Communication Communication Client (CC) submission Communication Client tray icon script OS Patch Third Party Patch Installation Uninstallation Discovery additional package External Device Control external ITarian remote Windows device apps signed-in logged-in identify License wizard on-boarding local Comodo Client Security Mac devices Linux devices MSP customers EM profile Mac OS profile MAC OS X device user device configuration profile copy invoice enrollment Logging Settings SIEM tool external server Account Security mobile console EM device owners ownership remove MAC third party application remote uninstallation software inventory duplicate Name Master Image Golden Image Bulk Installation Package Windows Operating Systems summary information local time External IP address OS summary Devices list MDM profile iOS push certificate create APNs Apple account portal APN Apple Push Notification search bar filter options customer device group group membership managed device trust rating old duplicates removal device name MAC address MSP (Managed Service Provider) Versions Marketing & Sales Customer Relationship Management (CRM) Enroll New Device New Ticket quick actions bar release notes security status activity status profile status Sales funnel Secure Internet Gateway application launch Two factor Time zone Language Lockout time Change Password tokens device enrollment User Groups Manage Profiles User List Management customer report customer assessment customers End-User forms auto response attachments time entry address support User Directory scripts Knowledgebase canned Banlist announcements Hostname mail delivery CommandLine Power Shell PowerShell interface File Explorer Commands Interface Remote devices Remote Tools Paranoid Mode Training Mode Custom Ruleset Safe Mode The charging flow edit contracts Charging Flowchart Global Asset Rates Charging Plans Contracts charges calculated Remove role Edit a role staff interface Exclusions data loss prevention (DLP) network discoveries ITarian Remote Access Tool Tarian Remote Access Tool inactive devices Device removal settings Portal Set-up Malware File Name Security Sub-System communication client UI settings Communication Client Tray remove a department ticket submission configure department synchronize department submit ticket distributing Bandwidths client updates device management Bandwidth conservation malware activity virus scope autoruns Proxy servers fallback flag Inactive discovered devices SNMP Apple Device Enrollment Program set up service explorer manually deploy Comodo EDR agent parent process multiple ticket selection selected tickets security events folder transfer discoveries network management remote folder TLS TLS1.2 pci dss pci compliance ITarian Portal Endpoint Manager vdi environment vdi clone environment instant clone documentation vendor notice security dashboard events resolution remote tool partner onboard unknown file hunter TLS Encryption procedure parameters pass profiles history performance metrics real time remote endpoints download browse service URL Security Components system Global Software Inventory 2 minutes Integrate intagrate Active Directory Portable Interception SSL enable reporting Rule Threat Protection Rule Advance spam Customize archived outgoing incoming administrator validate domains add Antispam type PCI data loss Location Network information start software session extensions appoinments resource connection computers Comodo Rescue Disk infected opportunity opportunities custom relationship management quote COMODO-CRM protect mac device email notifications registry COM Quarantined point system restore msi contained applications processes security client events Release date department registration particular os section Two Factor Authentication Login interface dashboard report generate Direct Download Link One drive Google drive HIPS mode cleanup automatic suspicious suspicious certificates shellcode injection detect Elevated Access system user access default charging groups move current malware list store push IP address ip installer acronis auto-remediation server machine icon Product Logos Rebrand backup Device Control data Chromoting WebRTC ports Protocol skip offline manual time entries ticket assignee Help Guide Tour schedule Reschedule appointment unknown application protection Virtual Desktop Local Verdict server manage calculation cost configuration charging SD contract prepaid hours products classification inventory analyze Device list OS patches global search bar Tool bar Windows Defender Security Center file group white Citrix record SPF work billable time onsite email template template variables emails Gmail SMTP disable Add collaborators admin action Audit logs feature requests submit vote remotely Reset proxy swg secure web gateway dome error disk ticket detail page thread section tickets section internal notes Sub-help topic help topic features Application control white_list Patch Management child parent scheduled customized get to headers columns company restrict customer technician remote access list iOS devices field Reports iOS device APN Certificate MAC OS X options Linux block Comodo Client Communication (CCC) allow Comodo Client Security (CCS) network zones active component tray icon hide show packages additional install block port baseline installation package bulk implement restrict firewall endpoints security and communication global export virus import Database folders files define exclusions change staff admin rating check reassign assign permissions new role create for user of device enroll associated use how profile specific Removing Devices Uninstall windows profile Configuration templates latest version clients comodo file ratings monitoring custom All Devices Ratings Track widgets Agent valkyrie malware files Kill chain report automated establishing endpoint remote session Users prevent Android organization windows assets Mac OS billing identified threats Sort Closed inside Program executed containment service desk remote control Locally runs update scan antivirus SLA Business Hours control CCS Password access Client Auto Specific Device Response Application Third party Status View Logs intended devices alert fails Company Information Configure Verdict Patch Procedures Executable Comodo Internet Security ITSM Analysis Command Line Heuristic Filter Unrecognized Trusted File Rate Malicious Purge Calendar Device Exclusion USB Admin Panel Settings ticket Default system-wide Specific Path Details Monitor Multi Set Currency Connected Who Quick Actions Comparison Version Enterprise Managed Service Provider C1 Portal Remote management Comodo Remote Control ticket management staff panel assign tickets
More

How to set language, time zone, password and application launch options in ITarian

Release Time
04/08/2020
Views
none

Login to ITarian > click the user icon at the top right > 'Settings'

  • The settings area lets you change your password, set your time-zone, specify launch preferences, reset two-factor authentication, and more.
     
  • You can also choose the language of the ITarian interface.

Use the links below to jump to the task you need help with:

Change your password

  • Login to ITarian
     
  • Click the user icon at top-right then click 'Settings'
     
  • Scroll down to the 'Change Password' tile under 'Password and Account Settings'


 

  • Enter your current password in the 'Old Password' field
     
  • Enter your new password and confirm it in the respective fields
     
  • Click 'Save' to register your new password
     

Account security

  • Click the user icon at top-right then click 'Settings'
     
  • Scroll down to the 'Password and Account Policies' tile:


 

  • Lockout Time - Length of time a user is prevented from logging in after 5 invalid login attempts. Options range from 30 – 150 minutes (30 mins default).
     
  • Session Timeout Time - Maximum length of time a user can remain logged into ITarian before they need to login again. Options are 1 hour, 2 hours, and 4 hours (4 hours default).
     
  • Password Expiry Period - Maximum length of time a user can keep the same password before they need to change it. Options are 45 days, 90 days, 180 days, 365 days and 3 years. (3 years default). The password expiry period for reseller account is 90 days by default.

Click Apply' for your settings to take effect

Language and time zone

ITarian is available in multiple languages. You can choose the language of the ITarian interface and the time zone, depending on your location.

  • Click the user icon at top-right then click 'Settings'
     
  • Go to the 'Change Local Settings' tile.


 

  • Select your preferred time zone, enable 'Daylight Saving Time' if applicable, set your ITarian interface language.
     
  • Click 'Save'

You can also change the interface language from the menu bar:

  • Click the language shown at the top-right and select the language from the drop-down:
     


 

Application launch settings

Choose whether applications launched from the 'Applications' menu open in a new tab or the same tab.

  • Click the user icon at top-right then click 'Settings'
     
  • Scroll to the 'ITarian Application Launch' tile.


 

Open licensed application in new tab – Applications you open from the 'Applications' menu will open in a new browser tab. You can also choose whether the ITarian menu should be visible above the application interface.

  • Open ITarian menu as collapsed - The ITarian menu bar is not shown on the new browser tab. You can open the menu bar by clicking the down arrow at center top.
     
  • Open ITarian menu as extended -  The ITarian menu bar is shown on the new browser tab.
     
  • Open licensed application on current tab - Applications will load in the same tab. The ITarian menu bar is displayed by default.

Click 'Save' to apply your changes.

Set an application as your ITarian login page

Choose which application opens right after you login to ITarian.

  • Click the user icon at top-right then click 'Settings'
     
  • Scroll to the 'ITarian Login Page' tile.


 

  • Select the application that you want to see immediately after you login to ITarian.
     
  • Click 'Save' to apply your changes.

The chosen application will open automatically the next time you login to your account. Please note that your role permissions need to allow you to access the application. 

  • See this help page in ITarian guide to read more about admin and staff roles.

Reset two-factor and regenerate backup codes (account admin only)

  • Two-factor authentication (2FA) provides additional security by requiring admins and staff to present two proofs of identity before they can login to ITarian.
     
  • They need to enter their regular UN/PW + a unique code sent to their mobile device.
     
    • See this page in the ITarian help guide for help to setup two factor authentication in ITarian
       
  • The account admin can reset their 2FA at any time from the settings interface. You may want to do this if you want to pair a new device for authentication.
     
    • This applies only to the account admin.
       
    • You can reset 2FA for others by clicking 'Management' > 'Staff' > select a staff member > 'Reset Two-Factor Authentication'. See this page if you need help with this.

Reset your two factor authentication

  • Click the user icon at top-right then click 'Settings'
     
  • Locate the 'Two Factor Authentication' tile. This tile is only available if two-factor is already enabled.

  • Click the 'Reset Configuration' button
     
  • Click 'OK' in the confirmation dialog

You will be prompted to repeat the two-factor authentication process at next login.

  • Click 'View Backup Codes' to see your unused backup codes:


 

Keep a copy of the backup codes so you can login to ITarian when you don't have access to your authentication device.

  • Click 'Generate New Codes' if you want to create a new set of codes for future use.

After you generate a new set of codes, you cannot use the old codes.

Further reading:

Manage Admins and Staff

Manage Roles