Xcitium Client Security (XCS) what test Remote Control by ITarian RDS Server RDS EDR AEP csv access scope Comodo dialog box Windows UAC user access rights verification phone number password reset security code forgot password Android threat history generates alert lock device Android devices Mac OS devices mobile devices passcode Lock log SIEM log forwarding log storage log storage settings scan profile Parental control FLS file-lookup server internet access rights Real-time scan default profiles pre-configured profiles pre-defined profiles customize profile clone profile Clone unknown MAC profile Linux profile cloud-based service Maintenance Window maintenance analysis tool UFH check policy test policy Virtual Appliances DNS Resolver register invite graphs Dynamic IP Dome shield Integration O365 Comodo Office 365 removal tool CCS removal tool Comodo Secure Email Gateway subscriptions service Dome Antispam Valkyrie report info web Comodo SWG tutorial policy DLP PAC file iboss Bluecoat Websense Comodo Dome ICAP Dome Agent traffic URL C1 account SWG portal SSL Encrypted Traffic Dome Cloud enable widget chart endpoint dashboard file groups Rules exceptions Wi-Fi networks Wi-Fi setup security restrictions iCloud auto containment containment settings virtual file system sandbox environment client access control local configuration Comodo Client Security Rebranding Communication Client Rebranding security client re-brand Comodo Clients application rules global rules Portsets port sets Firewall ruleset rule set rulesets global proxy server global proxy antivirus settings Client Proxy remote control tool Firewall protection firewall settings configuration file export profile PowerShell VBS script Windows Standard Account Endpoint Manager Client Communication (EMCC) server security clients updates vulnerable security patches installed Client Communication Communication Client (CC) submission Communication Client tray icon script OS Patch Third Party Patch Installation Uninstallation Discovery additional package External Device Control external ITarian remote Windows device apps signed-in logged-in identify License wizard on-boarding local Comodo Client Security Mac devices Linux devices MSP customers EM profile Mac OS profile MAC OS X device user device configuration profile copy invoice enrollment Logging Settings SIEM tool external server Account Security mobile console EM device owners ownership remove MAC third party application remote uninstallation software inventory duplicate Name Master Image Golden Image Bulk Installation Package Windows Operating Systems summary information local time External IP address OS summary Devices list MDM profile iOS push certificate create APNs Apple account portal APN Apple Push Notification search bar filter options customer device group group membership managed device trust rating old duplicates removal device name MAC address MSP (Managed Service Provider) Versions Marketing & Sales Customer Relationship 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Malware File Name Security Sub-System communication client UI settings Communication Client Tray remove a department ticket submission configure department synchronize department submit ticket distributing Bandwidths client updates device management Bandwidth conservation malware activity virus scope autoruns Proxy servers fallback flag Inactive discovered devices SNMP Apple Device Enrollment Program set up service explorer manually deploy Comodo EDR agent parent process multiple ticket selection selected tickets security events folder transfer discoveries network management remote folder TLS TLS1.2 pci dss pci compliance ITarian Portal Endpoint Manager vdi environment vdi clone environment instant clone documentation vendor notice security dashboard events resolution remote tool partner onboard unknown file hunter TLS Encryption procedure parameters pass profiles history performance metrics real time remote endpoints download browse service URL Security Components system Global 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auto-remediation server machine icon Product Logos rebrand backup Device Control data Chromoting WebRTC ports Protocol skip offline manual time entries ticket assignee Help Guide Tour schedule Reschedule appointment unknown application protection Virtual Desktop Local Verdict server manage calculation cost configuration charging SD contract prepaid hours products classification inventory analyze Device list OS patches global search bar Tool bar Windows Defender Security Center file group white Citrix record SPF work billable time onsite email template template variables emails Gmail SMTP disable Add collaborators admin action Audit logs feature requests submit vote remotely Reset proxy swg secure web gateway dome error disk ticket detail page thread section tickets section internal notes Sub-help topic help topic features Application control white_list Patch Management child parent scheduled customized get to headers columns company restrict customer technician remote access list iOS 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Business Hours control CCS Password access Client Auto Specific Device Response Application Third party Status View Logs intended devices alert fails Company Information Configure Verdict Patch Procedures Executable Comodo Internet Security ITSM Analysis Command Line Heuristic Filter Unrecognized Trusted File Rate Malicious Purge Calendar Device Exclusion USB Admin Panel Settings ticket Default system-wide Specific Path Details Monitor Multi Set Currency Connected Who Quick Actions Comparison Version Enterprise Managed Service Provider C1 Portal Remote management Comodo Remote Control ticket management staff panel assign tickets

How to set up Remote Control for End-User

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MSP customers can configure Endpoint Manager settings to allow end-user to access their computer remotely while working from home. This wiki helps you to achieve it. 

Process In Detail 

  • Login to the Itarian Portal 

  • Create a profile and configure it 

  • Set the profile as “default” so that newly enrolled devices get the profile automatically 

  • Create a separate device group for each user 

  • Create a separate role for each user 

  • Configure the role permission 

  • Create  user accounts with an associated role for end-user 

  • Instructions for end-user 

Create a profile and configure it 

  • Go to Configuration Templates  - > Profiles 

  • Click the name of the Windows or MAC profile that you want to work on 

  • Select the Profile you want to apply changes 

Select a profile… 


  • Click Edit and check Is default to set the profile as the default 


  • Click Save. 

  • Click Remote Control tab (or click Add Profile Section > Remote Control) 

  • Click Edit 

  • Enable Device Takeover gives you full control of the remote device'. Use the On/Off button to enable the device to take over the session 

  • Select ' Establish Remote Control sessions without asking user permission ' option. 

'Establish Remote Control sessions without asking user permission'… 


  • Go to 'File Transfer' Tab 
  • Use the On/Off button to enable the permissions 
  • Establish File Transfer sessions without asking user permission - Connects without the user permission 
  • Select the Ask user, wait and allow access (waiting time is shown below) (seconds)- If the user is logged in they ask permission and connect if the user allows it or doesn't respond within the specified given time 
  • Ask user, wait and deny access (waiting time is shown below) (seconds) - If the user is logged in ask permission and connect only upon user approval, If the user is not logged in it will proceed with Remote Control session 

'Establish File Transfer sessions without asking user permission '… 


  • Click Save 

Create Separate Device Groups for Each Employee 

  • Click Devices > Device List > Group Management 

 Create Separate Device Groups… 


  • Click the Create Group button 


The Add Group interface will open… 


  • Fill Name and Company sections and click Add. 

  • Repeat the process to add separate groups for each employee. 

Create Separate User Roles for Each Employee 

  • Click Users > Role Management 


  • Create a role by clicking Add Role 

  • Create a name for the role for example  employee_device_management



  • Add a description to the role  

    • The created new role will be displayed in the Roles section 

    • Click the created role to assign the role and permission for that. 

Role Permissions - Explains the access rights and privileges to the users 

Assign Users - Select the users to assign a role 

Access Scope - Select which companies or groups can be accessed by the members 

Role permissions 

  • Click the Role permission tab  

Each item in the list lets you choose permissions for a specific area. 

  • Click the down arrow next to a module name to view its permissions 


  • Click 'Expand' at the top to view all permissions 

  • Use the switches on the right to enable or disable specific permissions 

  • Enable “users.allow-portal-login” permission for the user to be able to login to Remote Control Application. 

  • Enable the Remote Control tab to access the device for remote 

  • Click 'Save' for your settings to take effect 

Set up the Role Permissions… 


Access Scope 

  • Click the 'Access Scope' tab 

This shows the list of which companies or groups can be accessed by the members of the Endpoint manager 



You can configure the company by clicking the enable/disable button under the company name. 

  • Choose related Company and Device Group  
  • Click 'Apply To All' to access all the companies and groups 
  • Click the Save button to make the changes take effect. 

Create Users 

  • Click 'Users' > 'User List' 

  • Click the 'Create User' button or Click the “Add” button  at the menu bar and choose 'Create User'. 


The 'Create New User' appears: 


  • Enter the details, select the role for the new user and click the 'Submit' button. 

A confirmation will be displayed: 


  • Repeat the process to add more users. 

Successfully added users will be listed in the 'Users' interface. The user's devices can now be enrolled to EM. 

Endpoint Manager will send account activation mails to the newly added users. They can activate their account and set their login password by clicking the link in the email. An example of mail is shown below: 


  • User clicks the link and activates his EM account 

  • Upon activation, the user will be able to login to EM with his user-name and password. Log in at: https://[your company name]-msp.cmdm.comodo.com/ as shown in the mail link 

  • Users added via EM can log in to EM console only and cannot log in to Dragon / C1 portal 

  • If the portal administrator has configured two-factor authentication, then the user has to follow the on-screen instructions to set up this during login. 

Endpoint Manager will send device enrollment link to the user email. They can click to the link on the email to enrol their devices. 



Move Devices to Related Device Groups after Enrollment is Complete 

  • Click 'Devices' > 'Device List' 

  • Click the name of a device then select the 'Groups' tab: 

Select Groups tab… 


  • Click 'Add to Group' 


The 'Add Device to Group' dialog will appear. 

  • Start typing the name of the group which you want the endpoint to join. Select the correct group from the list of suggestions. 

  • Click 'Add'. 

The device will be added to the group or groups. 

  • Repeat the process for all enrolled devices. 

Instruction for the End-User Settings 

Login into the remote Device 

  • Click the invitation link that sends to your default mail id 

  • Set up the Password as per the standards 

  • Download the Remote Control App from the ITarian site 

  • Log in with the Domain name, Username and password that you applied 



  • After login, you can view the applied device to your remote environment 

  • You can view the enrolled devices here 

  • Select the devices to start the remote control 



After that, the window will open like this…