Tags
file groups Rules exceptions Wi-Fi networks Wi-Fi setup security restrictions iCloud auto containment containment settings virtual file system sandbox environment client access control local configuration Comodo Client Security Rebranding Communication Client Rebranding security client re-brand Comodo Clients application rules global rules Portsets port sets Firewall ruleset rule set rulesets global proxy server global proxy antivirus settings Client Proxy remote control tool Firewall protection firewall settings configuration file export profile PowerShell VBS script Windows Standard Account Endpoint Manager Client Communication (EMCC) server security clients updates vulnerable security patches installed Client Communication Communication Client (CC) submission Communication Client tray icon script OS Patch Third Party Patch Installation Uninstallation Discovery additional package External Device Control external ITarian remote Windows device apps signed-in logged-in identify License wizard on-boarding local Comodo Client Security Mac devices Linux devices MSP customers EM profile Mac OS profile MAC OS X device user device configuration profile copy invoice enrollment Logging Settings SIEM tool external server Account Security mobile console EM device owners ownership remove MAC third party application remote uninstallation software inventory duplicate Name Master Image Golden Image Bulk Installation Package Windows Operating Systems summary information local time External IP address OS summary Devices list MDM profile iOS push certificate create APNs Apple account portal APN Apple Push Notification search bar filter options customer device group group membership managed device trust rating old duplicates removal device name MAC address MSP (Managed Service Provider) Versions Marketing & Sales Customer Relationship Management (CRM) Enroll New Device New Ticket quick actions bar release notes security status activity status profile status Sales funnel Secure Internet Gateway application launch Two factor Time zone Language Lockout time Change Password tokens device enrollment User Groups Manage Profiles User List Management customer report customer assessment customers End-User forms auto response attachments time entry address support User Directory scripts Knowledgebase canned Banlist announcements Hostname mail delivery CommandLine Power Shell PowerShell interface File Explorer Commands Interface Remote devices Remote Tools Paranoid Mode Training Mode Custom Ruleset Safe Mode The charging flow edit contracts Charging Flowchart Global Asset Rates Charging Plans Contracts charges calculated Remove role Edit a role staff interface Exclusions data loss prevention (DLP) network discoveries ITarian Remote Access Tool Tarian Remote Access Tool inactive devices Device removal settings Portal Set-up Malware File Name Security Sub-System communication client UI settings Communication Client Tray remove a department ticket submission configure department synchronize department submit ticket distributing Bandwidths client updates device management Bandwidth conservation malware activity virus scope autoruns Proxy servers fallback flag Inactive discovered devices SNMP Apple Device Enrollment Program set up service explorer manually deploy Comodo EDR agent parent process multiple ticket selection selected tickets security events folder transfer discoveries network management remote folder TLS TLS1.2 pci dss pci compliance ITarian Portal Endpoint Manager vdi environment vdi clone environment instant clone documentation vendor notice security dashboard events resolution remote tool partner onboard unknown file hunter TLS Encryption procedure parameters pass profiles history performance metrics real time remote endpoints download browse service URL Security Components system Global Software Inventory 2 minutes Integrate intagrate Active Directory Portable Interception SSL enable reporting Rule Threat Protection Rule Advance spam Customize archived outgoing incoming administrator validate domains add Antispam type PCI data loss Location Network information start software session extensions appoinments resource connection computers Comodo Rescue Disk infected opportunity opportunities custom relationship management quote COMODO-CRM protect mac device email notifications registry COM Quarantined point system restore msi contained applications processes security client events Release date department registration particular os section Two Factor Authentication Login interface dashboard report generate Direct Download Link One drive Google drive HIPS mode cleanup automatic suspicious suspicious certificates shellcode injection detect Elevated Access system user access default charging groups move current malware list store push IP address ip installer acronis auto-remediation server machine icon Product Logos Rebrand backup Device Control data Chromoting WebRTC ports Protocol skip offline manual time entries ticket assignee Help Guide Tour schedule Reschedule appointment unknown application protection Virtual Desktop Local Verdict server manage calculation cost configuration charging SD contract prepaid hours products classification inventory analyze Device list OS patches global search bar Tool bar Windows Defender Security Center file group white Citrix record SPF work billable time onsite email template template variables emails Gmail SMTP disable Add collaborators admin action Audit logs feature requests submit vote remotely Reset proxy swg secure web gateway dome error disk ticket detail page thread section tickets section internal notes Sub-help topic help topic features Application control white_list Patch Management child parent scheduled customized get to headers columns company restrict customer technician remote access list iOS devices field Reports iOS device APN Certificate MAC OS X options Linux block Comodo Client Communication (CCC) allow Comodo Client Security (CCS) network zones active component tray icon hide show packages additional install block port baseline installation package bulk implement restrict firewall endpoints security and communication global export virus import Database folders files define exclusions change staff admin rating check reassign assign permissions new role create for user of device enroll associated use how profile specific Removing Devices Uninstall windows profile Configuration templates latest version clients comodo file ratings monitoring custom All Devices Ratings Track widgets Agent valkyrie malware files Kill chain report automated establishing endpoint remote session Users prevent Android organization windows assets Mac OS billing identified threats Sort Closed inside Program executed containment service desk remote control Locally runs update scan antivirus SLA Business Hours control CCS Password access Client Auto Specific Device Response Application Third party Status View Logs intended devices alert fails Company Information Configure Verdict Patch Procedures Executable Comodo Internet Security ITSM Analysis Command Line Heuristic Filter Unrecognized Trusted File Rate Malicious Purge Calendar Device Exclusion USB Admin Panel Settings ticket Default system-wide Specific Path Details Monitor Multi Set Currency Connected Who Quick Actions Comparison Version Enterprise Managed Service Provider C1 Portal Remote management Comodo Remote Control ticket management staff panel assign tickets
More

How to understand the charts on the ITarian dashboard

Click the 'ITarian' logo at the top left to view the dashboard

  • The dashboard contains statistics and information from all ITarian modules. This includes service desk tickets, endpoint patches, operating system info, security policies, and more.
     
  • You can select which charts which are shown and choose the page layout.

Use the following links to jump to the area you need help with:

The Dashboard

  • Click the 'ITarian' logo at top-left to open the dashboard at any time.


 

MSP customers - The dashboard shows combined stats for all companies you have added to the account. You can change this to show individual companies if required:

  • Click the 'Customer' drop-down on the left
     


 

  • 'All'  - View statistics for all companies

           or

  • Select a specific a company. The dashboard will auto-update with your chosen statistics.

Customize dashboard charts

  • Click 'Customize' at the right of the interface:


 

  • Use the switches on the right to show or hide an item.
     
  • Drag-and-drop a row to re-order it on the dashboard.
     
  • The changes are automatically applied. Click the 'ITarian' logo to return to the dashboard.
     
  • The number of disabled components is shown next to the 'Customize' link.



You can also rearrange the tiles by dragging and dropping them to desired position

  • Click the vertical ellipses at the top right of a tile and move it to the desired location
     


 

Dashboard charts

There are 15 available charts in ITarian dashboard:

Service Desk Ticket data

Key data about your service desk tickets. Statistics include:

  • How many tickets are open, overdue and so on.
     
  • Number of tickets auto-created by ITarian apps like Endpoint Manager.
     
  • Number of tickets created by users.


 

  • Click any link to view the relevant list of tickets in Service Desk.
     
  • See this wiki for help to manage tickets.

Ticket status

The number of overdue, open and high priority tickets at various points in time.


 

  • Place your mouse cursor over a section to see the status of tickets for that particular date.
     
  • If no tickets are available, you instead will see link - 'Click Here to Create New Ticket'.
     
  • See this wiki for help to manage tickets.

Endpoint Manager - Security status

Security information about devices you have added to Endpoint Manager. Statistics include

  • How many devices have the firewall, antivirus or sandbox disabled
     
  • How many devices need virus database updates
     
  • How many devices are infected and how many are clean
     
  • How many devices have operating system patches outstanding


 

  • Click any link to view the relevant list of devices in the Endpoint Manager.
     
  • You can take required actions on the devices from this EM interface.
     
  • See this page for help to manage the devices

Endpoint Manager - Activity status

  • Shows how many of your devices are currently connected to Endpoint Manager.
     
  • 'Inactive' means devices that have not connected for more than a day.


 

  • Place your mouse on a sector to view the number of endpoints with that status.
     
  • Click a link on the right to view the relevant list of devices in Endpoint Manager.
     
  • See this page for help to manage the devices

Device type

Shows enrolled devices by device type.

  • Types include PC, servers, smartphones and tablets.
     
  • Device types are on the X-axis and count on the Y-axis.


 

  • Place your mouse on a bar to view the number of endpoints of that type.
     
  • Click a bar to view the relevant list of devices in Endpoint Manager.
     
  • See this page for help to manage the devices

Operating systems

Shows enrolled devices by operating system.

  • Operating systems  include Android, iOS, Windows, Mac OSX and Linux.
     
  • Device types are on the X-axis and count on the Y-axis.


 

  • Place your mouse on a bar to view the he number of endpoints of that OS.
     
  • Click a bar to view the relevant list of devices in Endpoint Manager..
     
  • If you haven't added any devices yet, then this area will instead show a link - 'Click Here to Add Devices'. See this wiki for help to enroll new devices.

Profile status

How many devices of each operating system have an active Endpoint Manager profile installed.

  • Operating systems are on the X-axis. The number of devices is on the Y-axis.


 

  • Place your mouse on a bar to view the he number of endpoints of that category.
     
  • Click a bar to view the relevant list of devices in Endpoint Manager.
     
  • See this page for help to manage devices

Endpoint Manager - Status per company (MSP customers only)

Summary of device status for each company you have added to ITarian.

  • number of devices online/offline (connected to Endpoint Manager)
     
  • number of devices with a profile installed
     
  • number of devices that require patches.


 

Endpoint Manager – Endpoint patching status

Shows how many of your Windows devices are missing patches, and how many are fully patched.


 

  • Place your mouse on a sector to view the number of endpoints with the respective patch status.
     
  • Click a link on the right to view the affected devices in Endpoint Manager.
     
  • See this page for help with device management.

EM - OS Patches by classification

Shows how many of your Windows devices are missing operating system patches of different categories.


 

  • Place your mouse over a bar to view the number of endpoints that need patches of that type.
     
  • Click on a bar to view the missing patches, and the devices that require them.
     
  • See this wiki for help to install missing patches.

EM - Patch management - third party applications

Shows how many Windows devices need updates for third party applications.


 

  • Place your mouse over a bar to view the number of endpoints that need patches for a specific application.
     
  • Click on a bar to see view the missing patches, and the devices that need them.
     
  • See this wiki for help to install missing patches and updates.

Endpoint Manager - Total security patches - Needed by severity

Shows how many of your Windows devices are missing security patches by criticality.


 

  • Place your mouse over a bar to view the number of endpoints that need patches of that type.
     
  • Click on a bar to view the missing patches, and the devices that need them.
     
  • See this wiki for help to install missing patches and updates.

Secure Internet Gateway

Shows threats blocked and the internet browsing patterns of devices in your network. This section is only populated if Comodo Secure Internet Gateway is active on your account.


 

  • Click any bar chart to open the relevant detail page in Comodo Secure Internet Gateway.
     
  • The links below 'Visits to dangerous sites' take you to the reports page in Comodo Secure Internet Gateway.
     
  • The 'Upgrade' button allows you to subscribe for other Comodo Secure products, including Comodo Secure Web Gateway and Comodo Data Loss Prevention.

Quote Manager - Sales funnel

The number of quotes that have been accepted, published and are in draft status.

  • This widget is only available if Quote Manager is enabled.


 

  • Click a link on the right to open the relevant list of quotes in Quote Manger.

Help actions

In case of any issues or clarifications regarding the application, admins can refer to help guides or write to ITarian support to resolve them.


 

  • Help Guides - View help guides for ITarian modules such as Service Desk and Endpoint Manager.
     
  • Forum - Opens the MSSP consortium forum page where you can ask questions or join in discussions.
     
  • Email Support - Send email to our support staff for any issues.
     
  • Contact Us - Details of support information.