Xcitium Client Security (XCS) what test Remote Control by ITarian RDS Server RDS EDR AEP csv access scope Comodo dialog box Windows UAC user access rights verification phone number password reset security code forgot password Android threat history generates alert lock device Android devices Mac OS devices mobile devices passcode Lock log SIEM log forwarding log storage log storage settings scan profile Parental control FLS file-lookup server internet access rights Real-time scan default profiles pre-configured profiles pre-defined profiles customize profile clone profile Clone unknown MAC profile Linux profile cloud-based service Maintenance Window maintenance analysis tool UFH check policy test policy Virtual Appliances DNS Resolver register invite graphs Dynamic IP Dome shield Integration O365 Comodo Office 365 removal tool CCS removal tool Comodo Secure Email Gateway subscriptions service Dome Antispam Valkyrie report info web Comodo SWG tutorial policy DLP PAC file iboss Bluecoat Websense Comodo Dome ICAP Dome Agent traffic URL C1 account SWG portal SSL Encrypted Traffic Dome Cloud enable widget chart endpoint dashboard file groups Rules exceptions Wi-Fi networks Wi-Fi setup security restrictions iCloud auto containment containment settings virtual file system sandbox environment client access control local configuration Comodo Client Security Rebranding Communication Client Rebranding security client re-brand Comodo Clients application rules global rules Portsets port sets Firewall ruleset rule set rulesets global proxy server global proxy antivirus settings Client Proxy remote control tool Firewall protection firewall settings configuration file export profile PowerShell VBS script Windows Standard Account Endpoint Manager Client Communication (EMCC) server security clients updates vulnerable security patches installed Client Communication Communication Client (CC) submission Communication Client tray icon script OS Patch Third Party Patch Installation Uninstallation Discovery additional package External Device Control external ITarian remote Windows device apps signed-in logged-in identify License wizard on-boarding local Comodo Client Security Mac devices Linux devices MSP customers EM profile Mac OS profile MAC OS X device user device configuration profile copy invoice enrollment Logging Settings SIEM tool external server Account Security mobile console EM device owners ownership remove MAC third party application remote uninstallation software inventory duplicate Name Master Image Golden Image Bulk Installation Package Windows Operating Systems summary information local time External IP address OS summary Devices list MDM profile iOS push certificate create APNs Apple account portal APN Apple Push Notification search bar filter options customer device group group membership managed device trust rating old duplicates removal device name MAC address MSP (Managed Service Provider) Versions Marketing & Sales Customer Relationship Management (CRM) Enroll New Device New Ticket quick actions bar release notes security status activity status profile status Sales funnel Secure Internet Gateway application launch Two factor Time zone Language Lockout time Change Password tokens device enrollment User Groups Manage Profiles User List Management customer report customer assessment customers End-User forms auto response attachments time entry address support User Directory scripts Knowledgebase canned Banlist announcements Hostname mail delivery CommandLine Power Shell PowerShell interface File Explorer Commands Interface Remote devices Remote Tools Paranoid Mode Training Mode Custom Ruleset Safe Mode The charging flow edit contracts Charging Flowchart Global Asset Rates Charging Plans Contracts charges calculated Remove role Edit a role staff interface Exclusions data loss prevention (DLP) network discoveries ITarian Remote Access Tool Tarian Remote Access Tool inactive devices Device removal settings Portal Set-up Malware File Name Security Sub-System communication client UI settings Communication Client Tray remove a department ticket submission configure department synchronize department submit ticket distributing Bandwidths client updates device management Bandwidth conservation malware activity virus scope autoruns Proxy servers fallback flag Inactive discovered devices SNMP Apple Device Enrollment Program set up service explorer manually deploy Comodo EDR agent parent process multiple ticket selection selected tickets security events folder transfer discoveries network management remote folder TLS TLS1.2 pci dss pci compliance ITarian Portal Endpoint Manager vdi environment vdi clone environment instant clone documentation vendor notice security dashboard events resolution remote tool partner onboard unknown file hunter TLS Encryption procedure parameters pass profiles history performance metrics real time remote endpoints download browse service URL Security Components system Global Software Inventory 2 minutes Integrate intagrate Active Directory Portable Interception SSL enable reporting Rule Threat Protection Rule Advance spam Customize archived outgoing incoming administrator validate domains add Antispam type PCI data loss Location Network information start software session extensions appoinments resource connection computers Comodo Rescue Disk infected opportunity opportunities custom relationship management quote COMODO-CRM protect mac device email notifications registry COM Quarantined point system restore msi contained applications processes security client events Release date department registration particular os section Two Factor Authentication Login interface dashboard report generate Direct Download Link One drive Google drive HIPS mode cleanup automatic suspicious suspicious certificates shellcode injection detect Elevated Access system user access default charging groups move current malware list store push IP address ip installer acronis auto-remediation server machine icon Product Logos rebrand backup Device Control data Chromoting WebRTC ports Protocol skip offline manual time entries ticket assignee Help Guide Tour schedule Reschedule appointment unknown application protection Virtual Desktop Local Verdict server manage calculation cost configuration charging SD contract prepaid hours products classification inventory analyze Device list OS patches global search bar Tool bar Windows Defender Security Center file group white Citrix record SPF work billable time onsite email template template variables emails Gmail SMTP disable Add collaborators admin action Audit logs feature requests submit vote remotely Reset proxy swg secure web gateway dome error disk ticket detail page thread section tickets section internal notes Sub-help topic help topic features Application control white_list Patch Management child parent scheduled customized get to headers columns company restrict customer technician remote access list iOS devices field Reports iOS device APN Certificate MAC OS X options Linux block Comodo Client Communication (CCC) allow Comodo Client Security (CCS) network zones active component tray icon hide show packages additional install block port baseline installation package bulk implement restrict firewall endpoints security and communication global export virus import Database folders files define exclusions change staff admin rating check reassign assign permissions new role create for user of device enroll associated use how profile specific Removing Devices Uninstall windows profile Configuration templates latest version clients comodo file ratings monitoring custom All Devices Ratings Track widgets Agent valkyrie malware files Kill chain report automated establishing endpoint remote session Users prevent Android organization windows assets Mac OS billing identified threats Sort Closed inside Program executed containment service desk remote control Locally runs update scan antivirus SLA Business Hours control CCS Password access Client Auto Specific Device Response Application Third party Status View Logs intended devices alert fails Company Information Configure Verdict Patch Procedures Executable Comodo Internet Security ITSM Analysis Command Line Heuristic Filter Unrecognized Trusted File Rate Malicious Purge Calendar Device Exclusion USB Admin Panel Settings ticket Default system-wide Specific Path Details Monitor Multi Set Currency Connected Who Quick Actions Comparison Version Enterprise Managed Service Provider C1 Portal Remote management Comodo Remote Control ticket management staff panel assign tickets

How to add devices through Apple’s Device Enrollment Program (DEP)

Release Time
Endpoint Manager Portal

Open Endpoint Manager > Click 'Settings' > 'Apple DEP'

  • Apple's Device Enrollment Program (DEP) simplifies the activation and management of iOS devices in an enterprise network. While you will continue to use Endpoint Manager (EM) for day-to-day device management, DEP makes the initial setup process far easier for both admins and users.

After integrating EM with DEP:

  • Admins no longer have to manually configure each device, nor individually enroll each device with EM. All devices you register with DEP will automatically become managed by Endpoint Manager as soon as they are turned on.
  • All setup tasks, including EM enrollment, are carried out over-the-air (OTA) at device start-up. You can even choose to skip the various setup wizards that usually appear when a device is first turned on.
  • Devices can never become unmanaged without your consent, even if the device is factory reset. Admins have to remove them from Endpoint Manager to unmanage them.
  • Endpoint Manager (EM) currently supports iOS devices only.
  • See https://www.apple.com/business/docs/site/DEP_Guide.pdf for more information about Apple DEP

Use the following links to jump to the task you need help with:

Link Endpoint Manager with Apple DEP

You first need to complete the following steps with Apple:

  • Enroll in the Apple Device Enrollment Program (DEP) program if you haven’t done so already.
  • Link Endpoint Manager (EM) to your DEP account. EM is the ‘MDM solution’ referred to in Apple’s docs (see link below).
  • Assign devices to your DEP account.

Please follow the steps in Apple’s help documentation to complete the processes above.

  • Completing these steps will establish a virtual Endpoint Manager server in DEP. The virtual server is synchronized with your EM account.

Next, you need to configure settings in Endpoint Manager to complete the link to DEP.

  • Click 'Settings' > 'Apple DEP'
  • Click the ‘Certificate’ tab:


  • You first need to install an Apple Push Notification (APN) certificate on Endpoint Manager. This certificate allows EM to communicate with iOS and Mac devices.
  • You may already have done this if you are currently using EM to manage iOS devices. If not, then:
    • Click ‘Settings’ > ‘Portal Set-up’ > ‘Client Settings’ > ‘mac OS/iOS’ > ‘Create APN certificate’
    • Complete the certificate application form then click ‘Create’.
    • See this wiki for help to add an APN certificate to EM. 
  • After installing the APN cert, you need to install a DEP certificate. This certificate allows Endpoint Manager to communicate with Apple’s DEP servers.
  • Click ‘Settings’ > ‘Portal Set-up’ > ‘Apple DEP’
  • Click the 'Start' button


  • Complete all fields on the certificate request form. Enter your Apple ID and your company details.
  • Click 'Create' to submit the form, then 'Download Public Key’:


  • Save the key in a safe place as you will need to upload it to the DEP server later.
  • Click 'Next' after you have saved the key.


Next, you need to create a virtual EM server on Apple’s DEP server:

  • Click 'Go to DEP Portal' and login to your DEP account
  • Open the ‘Device Management Settings' page then click 'Add MDM Server'
  • Create a name for your virtual server in the ‘MDM Server Info’ field. This can be anything you choose.
  • Make sure ‘Allow this MDM server to release devices’ is enabled
  • Click ‘Choose File...’ to upload the public key you saved.
  • Click 'Save':

After authenticating your request, DEP will generate a token which you need to upload to Endpoint Manager:

  • Click 'Download Token'


  • Click 'Download Server Token' and save it.
  • Go back to Endpoint Manager and upload the token
    • Click ‘Settings’ > ‘Apple DEP’ > ‘Certificate’
    • Click 'Browse', locate your token then click 'Open':


  • Click 'Complete'

The ‘Certificates’ tab will now show your DEP certificate details:

Your Endpoint Manager and Apple DEP accounts are now synced.

Devices that were added to your DEP account are now enrolled to EM. After enrollment, the devices appear in two places:

1. 'Settings' > 'Apple DEP' > 'Devices' - Device identified by serial number.

2. 'Devices' > 'Devices List' > 'Device Management' - Device identified by name. Click a device name to view its details and serial number.

DEP enrolled devices have two profiles:

1. DEP Profile - Created during enrollment to the DEP program.

2. Endpoint Manager Profile - The default EM profile is applied once the device is enrolled in EM. You can change this as required.

You can create new DEP profiles and assign them to the devices.

Create and manage DEP profiles

  • Click 'Settings' > 'Apple DEP' then the 'Profiles' tab:
  • You can create or edit DEP profiles in Endpoint Manager and publish them to the DEP server. The published profiles are automatically applied to devices enrolled in DEP.
  • Each profile lets you enable supervisor mode and other top-level management settings. Profiles also let you skip the setup wizards that appear when a user first activates a device.
  • The profile is enabled right after the user activates the device. Activated profiles are listed as ‘Pushed’ in the ‘Devices’ tab.

The profiles interface:

  • Click ‘Settings’ > ‘Apple DEP’ > ‘Profiles’


The screen lists all DEP profiles added to your account. You can add new profiles, publish profiles, edit profiles and more.

Add a DEP profile

  • Click ‘Settings’ > ‘Apple DEP’ > ‘Profiles’
  • Click 'Add Profile':


  • Enter a name for the profile then click 'Add'.
  • The profile configuration screen opens:


  • Next, click 'Edit' on the right to configure profile settings. Click the following links if you need help with a particular tab:



  • Name - This is pre-populated with the label you created in the previous step. Edit the name, if required.
  • Description - Enter a short note on the profile.


  • Click 'Edit' and configure top-level device management settings, contact details, and more:


  • Allow Pairing - Whether the device can pair with other devices. For example, with Apple watches, earphones and other Bluetooth devices.
  • Is Supervised - Puts the target device in supervised mode. You must enable this setting to manage the device.
  • Is Multi User - More than one user account can be stored on the device. This lets multiple users share a single device while maintaining the privacy of all users. This is required for education functionality such as Apple School Manager.
  • Is Mandatory - If enabled, the user must enroll the device to EM at device activation. The user cannot skip the installation of the EM profile.
  • Department - The department of your company that the device belongs to.
    • ITarian users - This is not programmatically connected to Service Desk departments. However, you can use a Service Desk department name here for the sake of identification.
  • Support Email Address - The address at which device users can contact your IT staff.
  • Support Phone Number - The number at which device users can contact your IT staff.
  • Await Device Configured - Users cannot proceed with the setup assistant until Endpoint Manager sends a command that states the device is configured. This setting only applies if the device is in supervised mode.
  • Is MDM removable - The Endpoint Manager (EM) profile can be removed from the device. This removes it from EM control. Note - The EM profile cannot be removed if the device is in supervised mode.
  • Do Not Ask User Credentials
    • Enabled - The device can be activated without user authentication. The admin can assign the device to any user.
    • Disabled - The user has to login to the device at activation. Note - The user should be already have been added to the Endpoint Manager.

Click 'Save'

Skip Setup Items

  • Click 'Edit' and specify which setup wizards should be shown during device activation. Users can configure these items later if allowed by the Endpoint Manager profile.


  • Select your options then click 'Save' to apply your changes.
  • The next step is to publish the profile to the DEP server.

Publish a Profile

You have to submit the profile to the DEP server in order to push it to devices. Note - Published profiles cannot be re-published or deleted.

  • Click 'Settings' > 'Apple DEP' > 'Profiles'
  • Click the name of a profile.


  • Click 'Publish Profile' at top-left

You can now assign a published profile to devices. See Manage Apple DEP Devices.

Manage Apple DEP Devices

  • Click 'Settings' > 'Apple DEP' then the 'Devices' tab
  • DEP registered devices are automatically synced with EM after you have linked your account.

The DEP ‘devices’ area lets you:

Assign DEP Profiles to Devices

  • Select target devices then click 'Assign Profile':


  • Start typing the name of a profile and select from the suggestions
  • Click 'Assign'.

Users are asked to install the profile when the device is activated:

Endpoint Manager profiles are applied as follows:

  • Custom device profiles are assigned if they exist.
    • See this page for help to assign profiles to devices 
    • See this page for help to assign profiles to user groups 
  • The 'default' profiles are applied if no custom profiles exist.
    • See this page for more info on default profiles. 

Remove DEP Profiles

  • Select target devices then click 'Unassign Profile':

All DEP profile settings active on the device are removed.

Note - The device stays enrolled to Endpoint Manager, and all EM profiles remain in place.

Update Device Information from DEP

Endpoint Manager periodically contacts the DEP server to update the status of device profiles. You can manually run this update as follows:

  • Select the target devices then click 'Sync with DEP (only Selected)’

Update DEP Information

Device information from DEP is updated periodically. You can update in real-time if required.

  • Click 'Update Info (Global) at the top


Configure Apple DEP Notifications

  • Click ‘Settings’ > ‘Apple DEP’ > ‘Settings’
  • Click 'Edit':


  • Send Notifications - Choose whether or not you want to see alerts from DEP in the notifications area a shown below:


If enabled, you will see alerts when:

  • A DEP profile is published (submitted to the DEP server)
  • A DEP profile is unassigned or unassigned (‘Settings’ > ‘Apple DEP’ > ‘Devices’)
  • A device is enrolled in DEP or removed from DEP.