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How to create new user accounts and user groups in Endpoint Manager

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Endpoint Manager features

 The 'Users' menu in endpoint manager allows you to add, view and manage users/user groups and to manage roles. Once users have been added, you can enroll iOS, Android, Windows or Mac OS devices associated with each user.

You can also assign users to an endpoint manager administrator role.

Create New user :

                  The 'User List' interface allows administrators to create new administrator and end-user accounts.  After a user is created they will receive an enrollment mail which requests them to activate their account and set their account password.  User device(s) can only be enrolled after the user has been added to the system.


Step[1]: Go to  ENDPOINT MANAGER →

      USERS → 'User List' then click the 'Create User' button


      Click the 'Add' button  at the menu bar and choose 'Create User'.



Step[2]: The 'Create New User' form will open, enter the  details, select the role for the new user and click the 'Submit' button.



(1) Username :  Provide login username for user.

(2) Email         :  Provide the registered email address of the user. Account and device enrollment mails will be sent to this address. Please ensure users respond to the device enrollment mail from the device(s) you intend to enroll.

(3) Phone Number(Optional): Enter the phone number of the user.

(4) Company :  Choose the company from drop down to which the user belongs.

(5) Assign role: Select the role from drop-down to be assigned to the new user from the 'Assign role'.

Endpoint manager has four default roles: 

  1. Account Admin –  Can login to the endpoint manager administrative interface and access all management interfaces.This will not be listed here since it will be automatically assigned only to the person who opens a C1 account. This role is not editable.
  2. Administrators - Can login to the endpoint manager administrative interface and access all management interfaces. This role can be edited according to your requirements.
  3. Technician - Can login to the endpoint manager administrative interface and access all management interfaces. This role can be edited according to your requirements.
  4. Users – Can login to the endpoint manager interface and view only the dashboard part of the application. This role can be edited according to your requirements.
  • A confirmation will be displayed as shown below,



  • Repeat the process to add more users.
  • Successfully added users will be listed in the 'Users' interface. The user's devices can now be enrolled to Endpoint Manager .

Note: By default, enrolled users with the role 'Users' do not receive an account activation mail nor gain console login rights. Only personnel with the default roles  'Administrator', 'Technician', or a custom role with access to the administrative console, will receive an activation email.

Step[3]: Endpoint manager will send account activation emails to the newly added administrators.

  • They can activate their account and set their login password by clicking the link in the email.
  • Upon activation, the administrator will be able to login to endpoint manager with their user-name and password.
  • An example mail is shown below:



  • Click the activation link to set the password



  • Once you set the password by clicking the activation link, you will be directed to user site login page as shown below.



Note: Technicians account created within endpoint manager would be able to login only from endpoint manager MSP account, not from one.comodo.com

For example, login URL is https://taylor-msp.cmdm.comodo.com/user/site/login

Create a New User Group:

User Group helps to add as many as users to a group in order to manage an organization.

The ‘Create Group’ button allows you to add and populate a new user group. Configuration profiles applied to the group will then be pushed to all devices owned by users in the group.

For example, users could be grouped according to existing corporate units ('Sales Dept.', 'Accounts Dept.') and/or by type of user.

To create a new user group:

Step[1]: Open the 'User Groups' interface by clicking the 'Users' tab from the left and choosing 'User Groups' from the options->Click 'Create Group' above the table->The 'Create User Group' dialog will open.



Choose Users: It allows you to add as many users to the group. To add a user, start typing the first few letters of the username and select the user from the  drop-down. Repeat the process for adding more number of users.

  •  Fill the details and click 'Save'.
  • The new group will be created and the group details screen will be displayed with the list of users in the group.


  • The users can be added to or removed from the groups at anytime.
  • Appropriate configuration profiles can now be applied to the new user groups.

Note: A single user can be a member of more than one group. The configuration profiles applied to the all the groups to which a user is a member of, will be applied to the devices belonging to the user. In case the settings in a profile clashes with another profile, endpoint manager follows the 'Most Restricted' policy. For example, if a profile allows the use of camera and another restricts its use, the device will not be able to use the camera as per the 'Most Restricted' policy.