Tags
malware activity virus scope autoruns Proxy servers fallback flag Inactive discovered devices SNMP Apple Device Enrollment Program set up service explorer manually deploy Comodo EDR agent parent process multiple ticket selection selected tickets security events folder transfer discoveries network management remote folder TLS TLS1.2 pci dss pci compliance ITarian Portal Endpoint Manager vdi environment vdi clone environment instant clone documentation vendor notice security dashboard events resolution remote tool partner onboard itarian unknown file hunter TLS Encryption procedure parameters pass profiles history performance metrics real time remote endpoints download browse service URL Security Components system Global Software Inventory 2 minutes Integrate intagrate Active Directory Portable Interception SSL enable reporting Rule Threat Protection Rule Advance spam Customize archived outgoing incoming administrator validate domains add Antispam type PCI data loss Location Network information start software session extensions appoinments resource connection computers Comodo Rescue Disk infected opportunity opportunities custom relationship management quote COMODO-CRM protect mac device email notifications registry COM Quarantined point system restore msi contained applications processes security client events Release date department registration particular os section Two Factor Authentication Login interface dashboard report generate Direct Download Link One drive Google drive HIPS mode cleanup automatic suspicious suspicious certificates shellcode injection detect Elevated Access system user access default charging groups move current malware list store push IP address ip installer acronis auto-remediation server machine icon Product Logos Rebrand backup Device Control data Chromoting WebRTC ports Protocol skip offline manual time entries ticket assignee Help Guide Tour schedule Reschedule appointment unknown application protection virtual desktop Local Verdict server manage calculation cost configuration charging SD contract prepaid hours products classification inventory analyze Device list OS patches global search bar Tool bar Windows Defender Security Center file group white Citrix record SPF work billable time onsite email template template variables emails Gmail SMTP disable Add collaborators admin action Audit logs feature requests submit vote remotely Reset proxy swg secure web gateway dome error disk ticket detail page thread section tickets section internal notes Sub-help topic help topic features Application control white_list Patch Management child parent scheduled customized get to headers columns company restrict customer technician remote access list iOS devices field Reports iOS device APN Certificate MAC OS X options Linux block Comodo Client Communication (CCC) allow Comodo Client Security (CCS) network zones active component tray icon hide show packages additional install block port baseline installation package bulk implement restrict firewall endpoints security and communication global export virus import Database folders files define exclusions change staff admin rating check reassign assign permissions new role create for user of device enroll associated use how profile specific Removing Devices Uninstall windows profile Configuration templates latest version clients comodo file ratings monitoring custom All Devices Ratings Track widgets Agent valkyrie malware files Kill chain report automated establishing endpoint remote session Users prevent Android organization windows assets Mac OS billing identified threats Sort Closed inside Program executed containment service desk remote control Locally runs update scan antivirus SLA Business Hours control CCS Password access Client Auto Specific Device Response Application Third party Status View Logs intended devices alert fails Company Information Configure Verdict Patch Procedures Executable Comodo Internet Security ITSM Analysis Command Line Heuristic Filter Unrecognized Trusted File Rate Malicious Purge Calendar Device Exclusion USB Admin Panel Settings ticket Default system-wide Specific Path Details Monitor Multi Set Currency Connected Who Quick Actions Comparison Version Enterprise Managed Service Provider C1 Portal Remote management Comodo Remote Control ticket management staff panel assign tickets
More

How to manage quarantined items using the ‘File List’ in CCS Windows

Release Time
01/24/2018
Views
673 times
Category
Comodo Client Security
Tags

  • Open Comodo Client Security (CCS) on a Windows endpoint
     
  • Click 'Settings' > 'File Rating' > 'File List'
     
  • Select ‘All Types’ and ‘Quarantined’ in the menus above the table

The CCS file list shows all files on a device along with the file's trust rating. 

You can filter the file list to view only quarantined files. Once filtered, you can:

  • Change the file’s trust rating as required.
     
  • View file details
     
  • Run a lookup to see if a new trust rating is available for the file
     
  • Submit the file to Valkyrie, Comodo’s file analysis service. This tests the file to see if it is safe or not.
     
  • Open the file’s location on the local drive (right-click on a file > ‘Jump to location’)
     
  • Export the list as a .xml file (click ‘Exchange’ > ‘Export’)
     
  • Jump to the quarantine section to restore or delete the file (right-click > ‘Jump to quarantine’)

View quarantined files in the file list

Assign a trust rating to an item

  • Open Comodo Client Security
     
  • Click 'Settings' > 'File Ratings' > 'File List'
     
  • Select 'All Types' in the first drop-down, and 'Quarantined' in the second drop-down.

Right-click on a file > Select 'Change File Rating to' > Choose a new rating:





 

The following explains what happens when you change the rating on a quarantined file to another rating:

Unrecognized

  • The file is taken out of quarantine and restored to its original location on the device.
     
  • The file will run in the container the next time it executes because it has an ‘Unrecognized’ rating.
     
  • ​​​​​​​Files in the container run normally but are isolated in a virtual environment. This prevents them from causing any damage to the endpoint or user-data.

Trusted

  • The file is restored to its original location on the device and given a trust rating of ‘Trusted’.
     
  • Trusted files are considered safe by CCS and are allowed to run as normal on the endpoint.
    ​​​​​​​
  • Trusted files are not flagged as a threat by future virus scans.

Malicious

  • The file remains in quarantine on the device with a trust rating of ‘Malicious’.
     
  • If you want to delete the item from the endpoint, then right-click on the file and select ‘Jump to Quarantine’. This area lets you delete the file.
    ​​​​​​​

Click 'OK' for your changes to take effect

Open the 'Quarantine' interface from the file list

  • Open Comodo Client Security
     
  • Click 'Settings' > 'File Ratings' > 'File List'
     
  • Select 'All Types' in the first drop-down, and 'Quarantined' in the second drop-down.
     
  • Right-click on a file in the list then select 'Jump to Quarantine':



     

This opens the quarantine area, which lets you take actions on the file:


 

The quarantine area lets you restore, delete, or submit the file to Valkyrie.

Restore:

  • You may want to restore an item if you think it is a false-positive.
     
  • False-positives are files that you deem to be safe, but which CCS has quarantined as malware.
     
    • Select the quarantined item and click 'Restore'
       
    • You will be asked if you want to add the item to the 'Scan Exclusions' list:




       
    • ​​​​​​​Yes - The file is restored to its original location. It will not be flagged as malware, nor quarantined, by future antivirus scans.
       
    • No - The file is restored to its original location. If the file contains malware, it will be re-quarantined by the next antivirus scan

Delete:

  • Select the items that you want to remove.
  • Click the 'Delete' button at the top to remove selected files
     
  • Click the 'Delete All' button if you want to remove all quarantined items
     

Submit:

Valkyrie is Comodo’s file testing and verdict system. After submitting your files, Valkyrie will analyze them with a range of static and dynamic tests to discover their trust rating. The file will be added to the global whitelist or blacklist once Valkyrie has established the file’s rating.

  • Select the items that you want to submit.
  • Click 'Submit' > 'Submit to Valkyrie' in the top menu. The files will be immediately sent to Valkyrie for analysis.

Note. The 'Jump to quarantine' feature is only available on Comodo Client Security 10.2.0.6537 and above. See the following guides for help to install and update CCS on managed endpoints: