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How to remotely lock and set passcode for mobile and Mac OS devices

Release Time
06/08/2018
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Click 'Devices' > 'Device List' > 'Device Management' > Select an Android, iOS or Mac device > Click 'Passcode'

  • Endpoint Manager lets you remotely lock Android, iOS and Mac devices
     
  • This is useful to protect personal and corporate data if the device gets lost or stolen
     
  • You can also change the passcode if required
     

 

See the following links for more help:

Remotely lock a device

Remotely lock and set a passcode

Send passcode reset command

  • Set Screen Passcode - Create a new screenlock passcode (a password string or a PIN). You need to share the created passcode to the user. The user should use only the new passcode to unlock the device.  Applies only to Android devices
     
  • Reset Screen Passcode - Sends a screen passcode reset command to the devices. The users are prompted to create a new passcode on their devices. Applies to Android and iOS devices.

Remotely lock a device

  • Login to ITarian
     
  • Click 'Applications' > 'Endpoint Manager'
     
  • Select an Android, iOS or a Mac OS device
     
  • Click the 'Passcode' button (or click 'More' > 'Passcode')
     
  • Choose 'Lock'

Android and iOS devices - EM locks the device immediately. User need to enter the existing passcode to open the device.

Mac OS device – You need to specify a new passcode before the device will lock:


  • Click 'OK'
  • Communicate the new passcode to the user
     
  • The user needs to enter the new passcode to access their device

Remotely lock and set a passcode

  • Login to ITarian
     
  • Click 'Applications' > 'Endpoint Manager'
     
  • Select an Android device
     
  • Click 'Passcode' on the top (or click 'More' > 'Passcode')
     
  • Choose 'Set Screen Passcode'


 

  • Enter a passcode of length 4 – 16 characters
     
  • Click 'Set'
     
  • Communicate the new passcode to the user

The device is locked until the user enters the new passcode.

 

Send passcode reset command

  • Login to ITarian
     
  • Click 'Applications' > 'Endpoint Manager'
     
  • Select an Android or iOS device
     
  • Click 'Passcode' on the top (or click 'More' > 'Passcode')
     
  • Choose 'Reset Screen Passcode'

iOS Device - The user is prompted to enter a new passcode:

 

Android Device - The existing password is immediately reset.

 

The user can choose to create a new passcode (optional)

 

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