Tags
removal tool CCS removal tool Comodo Secure Email Gateway subscriptions service Dome Antispam Valkyrie report info web Comodo SWG tutorial policy DLP PAC file iboss Bluecoat Websense Comodo Dome ICAP Dome Agent traffic URL C1 account SWG portal SSL Encrypted Traffic Dome Cloud enable widget chart endpoint dashboard file groups Rules exceptions Wi-Fi networks Wi-Fi setup security restrictions iCloud auto containment containment settings virtual file system sandbox environment client access control local configuration Comodo Client Security Rebranding Communication Client Rebranding security client re-brand Comodo Clients application rules global rules Portsets port sets Firewall ruleset rule set rulesets global proxy server global proxy antivirus settings Client Proxy remote control tool Firewall protection firewall settings configuration file export profile PowerShell VBS script Windows Standard Account Endpoint Manager Client Communication (EMCC) server security clients updates vulnerable security patches installed Client Communication Communication Client (CC) submission Communication Client tray icon script OS Patch Third Party Patch Installation Uninstallation Discovery additional package External Device Control external ITarian remote Windows device apps signed-in logged-in identify License wizard on-boarding local Comodo Client Security Mac devices Linux devices MSP customers EM profile Mac OS profile MAC OS X device user device configuration profile copy invoice enrollment Logging Settings SIEM tool external server Account Security mobile console EM device owners ownership remove MAC third party application remote uninstallation software inventory duplicate Name Master Image Golden Image Bulk Installation Package Windows Operating Systems summary information local time External IP address OS summary Devices list MDM profile iOS push certificate create APNs Apple account portal APN Apple Push Notification search bar filter options customer device group group membership managed device trust rating old duplicates removal device name MAC address MSP (Managed Service Provider) Versions Marketing & Sales Customer Relationship Management (CRM) Enroll New Device New Ticket quick actions bar release notes security status activity status profile status Sales funnel Secure Internet Gateway application launch Two factor Time zone Language Lockout time Change Password tokens device enrollment User Groups Manage Profiles User List Management customer report customer assessment customers End-User forms auto response attachments time entry address support User Directory scripts Knowledgebase canned Banlist announcements Hostname mail delivery CommandLine Power Shell PowerShell interface File Explorer Commands Interface Remote devices Remote Tools Paranoid Mode Training Mode Custom Ruleset Safe Mode The charging flow edit contracts Charging Flowchart Global Asset Rates Charging Plans Contracts charges calculated Remove role Edit a role staff interface Exclusions data loss prevention (DLP) network discoveries ITarian Remote Access Tool Tarian Remote Access Tool inactive devices Device removal settings Portal Set-up Malware File Name Security Sub-System communication client UI settings Communication Client Tray remove a department ticket submission configure department synchronize department submit ticket distributing Bandwidths client updates device management Bandwidth conservation malware activity virus scope autoruns Proxy servers fallback flag Inactive discovered devices SNMP Apple Device Enrollment Program set up service explorer manually deploy Comodo EDR agent parent process multiple ticket selection selected tickets security events folder transfer discoveries network management remote folder TLS TLS1.2 pci dss pci compliance ITarian Portal Endpoint Manager vdi environment vdi clone environment instant clone documentation vendor notice security dashboard events resolution remote tool partner onboard unknown file hunter TLS Encryption procedure parameters pass profiles history performance metrics real time remote endpoints download browse service URL Security Components system Global Software Inventory 2 minutes Integrate intagrate Active Directory Portable Interception SSL enable reporting Rule Threat Protection Rule Advance spam Customize archived outgoing incoming administrator validate domains add Antispam type PCI data loss Location Network information start software session extensions appoinments resource connection computers Comodo Rescue Disk infected opportunity opportunities custom relationship management quote COMODO-CRM protect mac device email notifications registry COM Quarantined point system restore msi contained applications processes security client events Release date department registration particular os section Two Factor Authentication Login interface dashboard report generate Direct Download Link One drive Google drive HIPS mode cleanup automatic suspicious suspicious certificates shellcode injection detect Elevated Access system user access default charging groups move current malware list store push IP address ip installer acronis auto-remediation server machine icon Product Logos rebrand backup Device Control data Chromoting WebRTC ports Protocol skip offline manual time entries ticket assignee Help Guide Tour schedule Reschedule appointment unknown application protection Virtual Desktop Local Verdict server manage calculation cost configuration charging SD contract prepaid hours products classification inventory analyze Device list OS patches global search bar Tool bar Windows Defender Security Center file group white Citrix record SPF work billable time onsite email template template variables emails Gmail SMTP disable Add collaborators admin action Audit logs feature requests submit vote remotely Reset proxy swg secure web gateway dome error disk ticket detail page thread section tickets section internal notes Sub-help topic help topic features Application control white_list Patch Management child parent scheduled customized get to headers columns company restrict customer technician remote access list iOS devices field Reports iOS device APN Certificate MAC OS X options Linux block Comodo Client Communication (CCC) allow Comodo Client Security (CCS) network zones active component tray icon hide show packages additional install block port baseline installation package bulk implement restrict firewall endpoints security and communication global export virus import Database folders files define exclusions change staff admin rating check reassign assign permissions new role create for user of device enroll associated use how profile specific Removing Devices Uninstall windows profile Configuration templates latest version clients comodo file ratings monitoring custom All Devices Ratings Track widgets Agent valkyrie malware files Kill chain report automated establishing endpoint remote session Users prevent Android organization windows assets Mac OS billing identified threats Sort Closed inside Program executed containment service desk remote control Locally runs update scan antivirus SLA Business Hours control CCS Password access Client Auto Specific Device Response Application Third party Status View Logs intended devices alert fails Company Information Configure Verdict Patch Procedures Executable Comodo Internet Security ITSM Analysis Command Line Heuristic Filter Unrecognized Trusted File Rate Malicious Purge Calendar Device Exclusion USB Admin Panel Settings ticket Default system-wide Specific Path Details Monitor Multi Set Currency Connected Who Quick Actions Comparison Version Enterprise Managed Service Provider C1 Portal Remote management Comodo Remote Control ticket management staff panel assign tickets
More

How to schedule and run procedures in a profile

Release Time
12/09/2018
Views
none
Categories
profiles
Tags


Click 'Configuration Templates' > 'Profiles'> Select a Windows or Mac OS profile > 'Add profile section' >  'Procedures'

  • Procedures are standalone scripts for Windows or Mac OS devices that let you accomplish a variety of tasks.
     
  • There are two types of procedures:
     
    • Script procedures – Execute specific tasks like installing applications, run file operations, or get telemetry about an endpoint.
       
    • Patch procedures – Install and update patches on operating systems and third-party apps.(Windows only)
       
  • Endpoint Manager ships with a range of example procedures that you can apply to your devices.
     
  • You can also create your own procedures to accomplish bespoke tasks.
     
    • Note - There are currently no predefined procedures for MAC. You can only create custom procedures.
       
  • Click 'Configuration Templates' > 'Procedures' to view, manage and create procedures.
     
    • You can add procedures to a profile so they automatically run on devices at a scheduled time.
       
    • You can also manually run procedures on target devices as required.
       
  • The processes of adding a procedure to a profile and viewing results are similar for  Windows and Mac operating systems. This article explains how to add a Windows procedure to a profile and run it according to a schedule.

Add a procedure to a profile

View procedure execution logs and results

View script procedure results

View patch procedure results

Add a procedure to a profile

  • Login to ITarian
     
  • Click 'Applications' > 'Endpoint Manager'
     
  • Click 'Configuration Templates' > 'Profiles'
     
  • Click the ‘Profiles’ tab
     
  • Open the Windows profile applied to your target devices
     
    • Open the 'Procedures' tab

      OR
       
    • Click 'Add Profile Section' > 'Procedures', if it hasn't yet been added


 

  • Click 'Add' in the procedures settings screen
     


 

Procedure Name - Choose an existing procedure by typing the first few characters of the procedure name. Make sure you have already approved the procedure.

  • See this wiki if you need help to actually create a procedure. 

Schedule Settings - Two options - 'Custom schedule' and 'Schedule on a maintenance window'.

  • Custom Schedule - Set a time-slot for the procedure to run on devices (optional).

    Select the start date, time and frequency at which the procedure should run

    If you select 'Daily', 'Weekly' or 'Monthly' then please specify end-time action for the procedure:

    • No end settings - All procedures will run to completion.
       
    • Run until - Choose a cut-off time from the calendar.*
       
    • Run no more than - Specify for how long the procedure should run.*
       
    • Run until the end of the closest maintenance window - The procedure will start at the time you set, but must finish by the end of the next maintenance window that runs.*

* Any procedure that does not finish by the cut-off time is aborted and all changes are undone.

  • Schedule on a maintenance window
     
    • Maintenance Window Type - Choice of ‘Daily’, ‘Weekly’, ‘Monthly’ and ‘Week of the month’. See this wiki for help to create and manage maintenance windows.
       
    • Maintenance Window Name - Shows a list of maintenance windows that have the frequency you chose in the ‘Window Type’ box above. Select the window you want to add to the procedure.
       
    • End Time Settings:

                            No end settings - All procedures will run to completion.

                            Run until - Choose a cut-off time from the calendar.*

                            Run no more than - Specify how long the procedure should run.*

* Any procedure that does not finish by the cut-off time is aborted and all changes are undone.

User Account Options - Choose 'Run as system user' or 'Run as logged in user' based on the access rights required for the procedure to run at the endpoint. This applies only to 'Script' procedure

Execution Options

  • Run this procedure immediately when the profile is assigned to a new device - The procedure will run on target devices as soon as the profile is applied to the device, in addition to any schedule.
     
  • Skip procedure if the device is offline - The procedure will be aborted is the device is not connected to EM at the time of execution.

By default, procedures are queued for later if the device is not connected to EM. The task will run as soon as it comes online. Select this option If you do not want the task to be queued.

Report Options - Only for script procedures

  • Send to current user - Procedure results are sent to the admin who is currently logged into Endpoint Manager.
     
  • Send to the following email addresses - Add email addresses to whom log results should be sent.

Configure parameters - Only for script procedures with variable parameters.

  • Click ‘Configure parameters’. Use the default values or choose a new value.


 

  • Click ‘Apply’ to add the procedure to the profile
  • Repeat the process to add more procedures
     
  • Procedures are run in order from top to bottom
     
  • Select a procedure and click 'Move up' or 'Move down' to set the priority

View procedure logs

There are two places where you can view the results of a procedure:

  • Device List - ‘Devices’ > ‘Device List’ > 'Device Management' > Open a Windows device > ‘Logs’ > ‘Script Logs' / 'Patch Logs' / 'Third Party Patch Logs’ - Shows results for all scripts run on a selected device.
     
  • Procedures area - ‘Configuration Templates’ > ‘Procedures’ > Open a procedure > ‘Execution Log’ - Shows all devices on which a selected procedure was run.

Click the following links for more details:

Script Procedure Results

Device list interface – Shows script results on a single device

  • Click 'Devices' > 'Device List'
     
  • Click the 'Device Management' tab in the top menu
     
    • Select a company or a group to view just their devices

      Or
       
    • Select 'Show all' to view every device enrolled to EM
       
  • Click on any Windows device then select the 'Logs' tab
     
  • Select the 'Script Logs' sub-tab

This opens a list of all script procedures run on the device. You can also see the scripts start/end time and whether or not it was successful.

  • Click 'Details' in the row of the procedure name to view the results of a particular procedure


 

  • The 'Tickets' tab shows tickets that were created as a result of a failed procedure.
     
    • Click the ticket link to open the ticket in the service desk.

Procedures interface – Shows script results on all target devices

  • Click 'Configuration Templates' > 'Procedures'.
     
  • Browse the folder tree to locate the procedure for which you want to view results
     
  • Click the name of the script procedure then click 'Execution Log'

This opens a list of all devices on which the script was run:


 

  • Click 'Details' in the row of a device to view specific results:
     



The details are shown under two tabs:

  • Statuses - The date and time at which successive stages in the procedure were run, their success status and results.

For example, the 'Get Running Processes' results show a list of all processes found running on the device.

  • Tickets - Shows tickets raised by failed procedures.
     
    • Click the ticket link to open the ticket on the service desk.

View OS patch procedure / third party application patch procedure results

Device list – Shows patch procedure results on a single device

  • Click 'Devices' > 'Device List'
     
  • Click the 'Device Management' tab in the top menu
     
    • Select a company or a group to view just their devices

      Or
       
    • Select 'Show all' to view every device enrolled to EM
       
  • Click on any Windows device then select the 'Logs' tab in the device details interface
     
  • Select the 'Patch Logs' or 'Third Party Patch Logs' sub-tab

This opens a list of all patch procedures run on the device along with their status (success/failure), their start/finish time and time of last status update.

  • Click 'Details' in the row of a procedure to view specific results:


 

  • The 'Tickets' tab shows tickets that were created as a result of a failed procedure.
     
    • Click the ticket link to open the ticket in the service desk.

Procedures interface – Shows patch procedure results on all target devices

  • Click 'Configuration Templates' > 'Procedures'.
     
  • Click the name of the patch procedure under 'My Procedures' or 'Predefined Procedures' for which you want to view results, then click 'Execution Log' in the Procedure Details screen.
     
  • This will open a list of all devices on which the procedure was run along with their status (success/failure), their start/finish time, and the time of the last status update.
     
  • Click 'Details' in the row of a device to view specific results:


 

  • The 'Tickets' tab shows a list of tickets that were created as a result of a failed procedure.
     
    • Click the ticket link will open the ticket on the service desk.