Xcitium Client Security (XCS) what test Remote Control by ITarian RDS Server RDS EDR AEP csv access scope Comodo dialog box Windows UAC user access rights verification phone number password reset security code forgot password Android threat history generates alert lock device Android devices Mac OS devices mobile devices passcode Lock log SIEM log forwarding log storage log storage settings scan profile Parental control FLS file-lookup server internet access rights Real-time scan default profiles pre-configured profiles pre-defined profiles customize profile clone profile Clone unknown MAC profile Linux profile cloud-based service Maintenance Window maintenance analysis tool UFH check policy test policy Virtual Appliances DNS Resolver register invite graphs Dynamic IP Dome shield Integration O365 Comodo Office 365 removal tool CCS removal tool Comodo Secure Email Gateway subscriptions service Dome Antispam Valkyrie report info web Comodo SWG tutorial policy DLP PAC file iboss Bluecoat 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devices field Reports iOS device APN Certificate MAC OS X options Linux block Comodo Client Communication (CCC) allow Comodo Client Security (CCS) network zones active component tray icon hide show packages additional install block port baseline installation package bulk implement restrict firewall endpoints security and communication global export virus import Database folders files define exclusions change staff admin rating check reassign assign permissions new role create for user of device enroll associated use how profile specific Removing Devices Uninstall windows profile Configuration templates latest version clients comodo file ratings monitoring custom All Devices Ratings Track widgets Agent valkyrie malware files Kill chain report automated establishing endpoint remote session Users prevent Android organization windows assets Mac OS billing identified threats Sort Closed inside Program executed containment service desk remote control Locally runs update scan antivirus SLA 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How to configure proxy servers for endpoint clients and the remote control tool

Click ‘Configuration Templates’ > ‘Profiles’ > open a Windows profile > Click ‘Add Profile Section’ > ‘Clients Proxy’

  • The ‘Client Proxy’ section of a profile lets you choose a proxy through which the security and communication clients should connect to Endpoint Manager and other ITarian services.
  • You can configure a proxy for the remote control tool in the software itself.
  • In both cases, you also have the option to revert to a direct connection if the proxy is unavailable.
  • Note. The clients proxy only affects the connections of Endpoint Manager clients. It does not affect how other applications on the endpoint connect to the internet.
    • If required, proxy settings for the entire host can be configured in the ‘Global Proxy’ section of a profile.

Click the following links to go to the section you want help with:

Endpoint Clients

  • Log into ITarian
  • Click ‘Applications’ > ‘Endpoint Manager’
  • Click ‘Configuration Templates’ > ‘Profiles’
  • Open the profile you want to work on
    • Click the ‘Clients Proxy’ tab

    • Click ‘Add Profile Section’ > ‘Clients Proxy’, if it hasn’t yet been added


  • Server - Enter the IP address or hostname of your proxy server
  • Port - The port on your proxy that the clients should connect to. If you do not have a set port number, port 8080 will work in many cases.
  • Username/Password – If your proxy requires authentication, enter the admin credentials here.
  • Use a direct connection when communication over a proxy is unavailable – Allow the clients to fallback to a direct internet connection if the proxy fails.
    • If you specify a proxy BUT disable direct connections, then your endpoints will not be able to connect to EM if the proxy fails.
    • Leave the direct connection option enabled to ensure your devices are managed at all times.

Click ‘Save’ to apply your changes. The new settings will be automatically deployed to all endpoints on which the profile is active.

Remote Control Tool

  • The remote control tool is a standalone application which lets you remotely connect to managed Windows and Mac devices.
  • You can use the tool to takeover remote machines, troubleshoot issues, install software, transfer files, and run system maintenance.
  • You can download the tool from the ITarian interface at ‘Tools’ > ‘Remote Control’ tile.
  • Once installed, you can connect to machines by selecting them in ‘Devices’ > ‘Device List’, then clicking the ‘Remote Control’ button.

Configure a proxy for the tool

  • Open the Remote Control tool on your management PC/laptop.
    • See this wiki for help to access the remote control tool
  • Click the ellipsis icon at the top right and choose 'Settings'
  • Click the ‘Proxy Settings’ icon on the left of the 'Settings' pane:


  • Host - Enter the IP address or hostname of your proxy server.
  • Port - The port on your proxy that the remote tool should connect to. If you do not have a set port number, port 8080 will work in many cases.
  • Username/Password – If your proxy requires authentication, enter the admin credentials here.
  • Establish direct connection if proxy fails - Allow the remote tool to use a direct internet connection if the proxy fails.
    • If you specify a proxy BUT disable direct connections, then you won’t be able to connect to remote machines if the proxy fails.
    • Leave the direct connection option enabled to ensure you can connect at all times.

Click 'Save Settings' for your settings to take effect

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