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How to configure Remote tool options in a profile

Release Time
12/27/2018
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  • The remote tools feature lets you access files/folders and processes on any managed Windows device.
     
  • Once connected, you can view the remote items in the Endpoint Manager console itself. You can navigate the remote file system, copy files to your local machine, and view/terminate running processes.
     
  • You can access the feature from the 'Device List' interface:
     
    • Click 'Devices' > 'Device List'
       
    • Select a Windows device from the list
       
    • Click the 'Remote Tools' button in the menu above the table.
       
    • Select 'File Explorer' or 'Process Explorer' to initiate a connection to the device
       
  • You can also configure options for the remote tool feature in a profile section. You can select whether or not remote access is allowed, whether or not you want to request end-user permission, and what messaging is shown to the end-user.
     
  • This tutorial explains how to configure the remote tools section of a profile. Note – remote tools are supported only on Windows devices with client version 6.25 or higher.

 

Process in brief:

  • Login to ITarian
     
  • Click 'Applications' > 'Endpoint Manager'
     
  • Click 'Configuration Templates' > 'Profiles'
     
    • Click the 'Add Profile Section' button > 'Remote Tools'
      OR
    • Click the 'Remote Tools' tab if the section has already been added
       
  • Configure the tool settings as required
     
  • Click 'Save'. The new settings are immediately applied to endpoints which use the profile

 

Process in more detail:

  • Login to ITarian
     
  • Click 'Applications' > 'Endpoint Manager'
     
  • Click 'Configuration Templates'  > 'Profiles'
     
    • Click the 'Add Profile Section' button > 'Remote Tools'
      OR
    • Click the 'Remote Tools' tab if the section has already been added

 

 

 

  • The remote tools section lets you configure whether connections are allowed, how the connection is handed, and what information is shown to the end-user:
     

 

 

Remote Tool Options

  • File Explorer – Enable or disable the ability to manage files on remote endpoints. If disabled, admins will not be able to access files on endpoints which use the profile.
     
  • Process Explorer - Enable or disable the ability to manage running processes on remote endpoints. If disabled, admins will not be able to view or terminate processes on endpoints which use the profile.
     
  • Establish Remote tools session without asking permission - Connect in the background to endpoints which use the profile. The user of the endpoint is not made aware of the connection.

 

  • Ask user, wait and deny access -
     
    • User logged in: A message is shown to the user which requests them to accept the connection.
       
      • The connection is aborted if the user does not respond within the timeout period (see screenshot below).
         
    • User not logged in: Endpoint manager will auto-connect to the device without showing a notification. 

                                           

 

  • Ask user, wait and deny access 
     
    • User logged in: A message is shown to the user which requests them to accept the connection.
       
      • The connection is aborted if the user does not respond within the timeout period .
         
    • User not logged in: Endpoint manager will auto-connect to the device without showing a notification. 
       
  • Message to Device User - Type a custom message that is shown in the connection request dialog. The default message is shown if you make no changes here.
     
  • Client Notification Options - Specify whether or not a connection status box is shown on the endpoint during the connection:


     
    • Show notification to device user - Enable or disable the connection box.
       
    • Allow user to terminate the connection – Choose whether or not the 'End Session' button is shown in the box. If enabled, end-users are able to close the connection.
       
    • Keep notification window open after session ends - Choose whether or the box is shown on the endpoint after the session is completed.

 

  • Click 'Save' to apply your changes.
     

The new settings are immediately deployed to all endpoints which use the profile.

You can access the remote tools feature in the 'Device List' area:

  • Click 'Devices' > 'Device List'
     
  • Select a Windows device from the list
     
  • Click the 'Remote Tools' button in the menu above the table
     
  • Select 'File Explorer' or 'Process Explorer' to initiate a connection: