Tags
Xcitium Client Security (XCS) what test Remote Control by ITarian RDS Server RDS EDR AEP csv access scope Comodo dialog box Windows UAC user access rights verification phone number password reset security code forgot password Android threat history generates alert lock device Android devices Mac OS devices mobile devices passcode Lock log SIEM log forwarding log storage log storage settings scan profile Parental control FLS file-lookup server internet access rights Real-time scan default profiles pre-configured profiles pre-defined profiles customize profile clone profile Clone unknown MAC profile Linux profile cloud-based service Maintenance Window maintenance analysis tool UFH check policy test policy Virtual Appliances DNS Resolver register invite graphs Dynamic IP Dome shield Integration O365 Comodo Office 365 removal tool CCS removal tool Comodo Secure Email Gateway subscriptions service Dome Antispam Valkyrie report info web Comodo SWG tutorial policy DLP PAC file iboss Bluecoat Websense Comodo Dome ICAP Dome Agent traffic URL C1 account SWG portal SSL Encrypted Traffic Dome Cloud enable widget chart endpoint dashboard file groups Rules exceptions Wi-Fi networks Wi-Fi setup security restrictions iCloud auto containment containment settings virtual file system sandbox environment client access control local configuration Comodo Client Security Rebranding Communication Client Rebranding security client re-brand Comodo Clients application rules global rules Portsets port sets Firewall ruleset rule set rulesets global proxy server global proxy antivirus settings Client Proxy remote control tool Firewall protection firewall settings configuration file export profile PowerShell VBS script Windows Standard Account Endpoint Manager Client Communication (EMCC) server security clients updates vulnerable security patches installed Client Communication Communication Client (CC) submission Communication Client tray icon script OS Patch Third Party Patch Installation Uninstallation Discovery additional package External Device Control external ITarian remote Windows device apps signed-in logged-in identify License wizard on-boarding local Comodo Client Security Mac devices Linux devices MSP customers EM profile Mac OS profile MAC OS X device user device configuration profile copy invoice enrollment Logging Settings SIEM tool external server Account Security mobile console EM device owners ownership remove MAC third party application remote uninstallation software inventory duplicate Name Master Image Golden Image Bulk Installation Package Windows Operating Systems summary information local time External IP address OS summary Devices list MDM profile iOS push certificate create APNs Apple account portal APN Apple Push Notification search bar filter options customer device group group membership managed device trust rating old duplicates removal device name MAC address MSP (Managed Service Provider) Versions Marketing & Sales Customer Relationship Management (CRM) Enroll New Device New Ticket quick actions bar release notes security status activity status profile status Sales funnel Secure Internet Gateway application launch Two factor Time zone Language Lockout time Change Password tokens device enrollment User Groups Manage Profiles User List Management customer report customer assessment customers End-User forms auto response attachments time entry address support User Directory scripts Knowledgebase canned Banlist announcements Hostname mail delivery CommandLine Power Shell PowerShell interface File Explorer Commands Interface Remote devices Remote Tools Paranoid Mode Training Mode Custom Ruleset Safe Mode The charging flow edit contracts Charging Flowchart Global Asset Rates Charging Plans Contracts charges calculated Remove role Edit a role staff interface Exclusions data loss prevention (DLP) network discoveries ITarian Remote Access Tool Tarian Remote Access Tool inactive devices Device removal settings Portal Set-up Malware File Name Security Sub-System communication client UI settings Communication Client Tray remove a department ticket submission configure department synchronize department submit ticket distributing Bandwidths client updates device management Bandwidth conservation malware activity virus scope autoruns Proxy servers fallback flag Inactive discovered devices SNMP Apple Device Enrollment Program set up service explorer manually deploy Comodo EDR agent parent process multiple ticket selection selected tickets security events folder transfer discoveries network management remote folder TLS TLS1.2 pci dss pci compliance ITarian Portal Endpoint Manager vdi environment vdi clone environment instant clone documentation vendor notice security dashboard events resolution remote tool partner onboard unknown file hunter TLS Encryption procedure parameters pass profiles history performance metrics real time remote endpoints download browse service URL Security Components system Global Software Inventory 2 minutes Integrate intagrate Active Directory Portable Interception SSL enable reporting Rule Threat Protection Rule Advance spam Customize archived outgoing incoming administrator validate domains add Antispam type PCI data loss Location Network information start software session extensions appoinments resource connection computers Comodo Rescue Disk infected opportunity opportunities custom relationship management quote COMODO-CRM protect mac device email notifications registry COM Quarantined point system restore msi contained applications processes security client events Release date department registration particular os section Two Factor Authentication Login interface dashboard report generate Direct Download Link One drive Google drive HIPS mode cleanup automatic suspicious suspicious certificates shellcode injection detect Elevated Access system user access default charging groups move current malware list store push IP address ip installer acronis auto-remediation server machine icon Product Logos rebrand backup Device Control data Chromoting WebRTC ports Protocol skip offline manual time entries ticket assignee Help Guide Tour schedule Reschedule appointment unknown application protection Virtual Desktop Local Verdict server manage calculation cost configuration charging SD contract prepaid hours products classification inventory analyze Device list OS patches global search bar Tool bar Windows Defender Security Center file group white Citrix record SPF work billable time onsite email template template variables emails Gmail SMTP disable Add collaborators admin action Audit logs feature requests submit vote remotely Reset proxy swg secure web gateway dome error disk ticket detail page thread section tickets section internal notes Sub-help topic help topic features Application control white_list Patch Management child parent scheduled customized get to headers columns company restrict customer technician remote access list iOS devices field Reports iOS device APN Certificate MAC OS X options Linux block Comodo Client Communication (CCC) allow Comodo Client Security (CCS) network zones active component tray icon hide show packages additional install block port baseline installation package bulk implement restrict firewall endpoints security and communication global export virus import Database folders files define exclusions change staff admin rating check reassign assign permissions new role create for user of device enroll associated use how profile specific Removing Devices Uninstall windows profile Configuration templates latest version clients comodo file ratings monitoring custom All Devices Ratings Track widgets Agent valkyrie malware files Kill chain report automated establishing endpoint remote session Users prevent Android organization windows assets Mac OS billing identified threats Sort Closed inside Program executed containment service desk remote control Locally runs update scan antivirus SLA Business Hours control CCS Password access Client Auto Specific Device Response Application Third party Status View Logs intended devices alert fails Company Information Configure Verdict Patch Procedures Executable Comodo Internet Security ITSM Analysis Command Line Heuristic Filter Unrecognized Trusted File Rate Malicious Purge Calendar Device Exclusion USB Admin Panel Settings ticket Default system-wide Specific Path Details Monitor Multi Set Currency Connected Who Quick Actions Comparison Version Enterprise Managed Service Provider C1 Portal Remote management Comodo Remote Control ticket management staff panel assign tickets
More

How to configure Remote tools settings in a profile

Release Time
12/28/2018
Download PDF
Views
none
Categories
profiles
Tags

Click ‘Configuration Templates’ > ‘Profiles’ > open a Windows profile > Click ‘Add Profile Section’ > ‘Remote Tools’

  • The remote tools feature lets you access files/folders,  processes and services running on any managed Windows device.

  • Once connected, you can view the remote items in the Endpoint Manager console itself. You can navigate the remote file system, copy files to your local machine, and view/terminate running processes or services.
     
  • You can also open the command line interface and run power shell scripts on the remote device through the remote tools feature.
     
  • You can access the feature from the 'Device List' interface:
     
    • Click 'Devices' > 'Device List'
       
    • Select a Windows device from the list
       
    • Click the 'Remote Tools' button in the menu above the table.
       
    • Select 'File Explorer' 'Process Explorer', 'Service Explorer' or 'Commands Interface' to initiate a connection to the device. See this wiki for help to remotely access files/folders, processes and services and run command prompt commands/powershell scripts on a remote device
       
  • You can configure options for the remote tool feature in a profile section applied to a Windows device. You can select whether or not remote access is allowed, whether or not you want to request end-user permission, what messaging is shown to the end-user and more.
     
  • This tutorial explains how to configure the remote tools section of a profile. Note – remote tools are supported only on Windows devices with client version 6.25 or higher.

Add a 'Remote Tools' section to a profile

  • Login to ITarian
     
  • Click 'Applications' > 'Endpoint Manager'
     
  • Click 'Configuration Templates'  > 'Profiles'
     
    • Click the 'Add Profile Section' button > 'Remote Tools'

      OR
       
    • Click the 'Remote Tools' tab if the section has already been added



 

  • The remote tools section lets you configure whether connections are allowed, how the connection is handled, and what information is shown to the end-user:





Remote Tool Options

  • File Explorer – Enable or disable the ability to manage files on remote endpoints. If disabled, admins will not be able to access files on endpoints which use the profile.
     
  • Perform actions: create, delete, rename - Enable or disable the ability to create/rename/delete files on the remote system.
     
  • File/Folder Transfer – Enable or disable the ability to copy or move files between the remote device and the management computer.
     
  • Process Explorer - Enable or disable the ability to manage running processes on remote endpoints. If disabled, admins will not be able to view or terminate processes on endpoints which use the profile.
     
  • Commands Interface - If enabled, you can run command lines and power shell commands on remote devices’ command prompt.
    • Alternatively, use the 'Apply to all' switch at the top to enable or disable all at-once.
       
  • Establish Remote tools session without asking permission - Connect in the background to endpoints which use the profile. The user of the endpoint is not made aware of the connection.
     
  • Ask user, wait and deny access -
     
    • User logged in: A message is shown to the user which requests them to accept the connection. An example message is show below:



       
      • The connection proceeds anyway if the user does not respond within the timeout period.
         
    • User not logged in: Endpoint manager will auto-connect to the device without showing a notification. 
         
  • Ask user, wait and deny access 
     
    • User logged in: A message is shown to the user which requests them to accept the connection.
       
      • The connection is aborted if the user does not respond within the timeout period. (see screenshot above).
         
    • User not logged in: Endpoint manager will auto-connect to the device without showing a notification. 

Message to Device User:

  • Type a custom message that is shown in the connection request dialogue. The default message is shown if you make no changes here.

  • Note - You can only enter a message if you choose one of the 'Ask...' settings.

Client Notification Options:

  • Choose whether or not a  notification box which is shown on the endpoint when a remote session is active. An example is shown below:



     
  • The end-user can view the actions taken on the endpoint by clicking the down arrow at the right of the notification box.

Show notification to device user about who connected to his/her workstation - Enable or disable the notification box

  • Allow user to terminate the connection – Choose whether or not the 'End Session' button is shown in the box. If enabled, end-users are able to close the connection.
     
  • Keep notification window open after session ends - Choose whether or the box is shown on the endpoint after the session is completed.

Click 'Save' to apply your changes.

The new settings are immediately deployed to all endpoints which use the profile.

You can access the remote tools feature in the 'Device List' area:

  • Click 'Devices' > 'Device List'
     
  • Select a Windows device from the list
     
  • Click the 'Remote Tools' button in the menu above the table
     
  • Select 'File Explorer' 'Process Explorer', 'Service Explorer' or 'Commands Interface' to initiate a connection to the device
     
  • See this wiki for help to remotely access files/folders, processes and services and run command prompt commands/powershell scripts on a remote device

Further reading:

How to manage files, processes and services on remote devices

How to perform remote file and folder operations in Endpoint Manager

How to set Remote control options in a profile

How to take Remote Control of a device

 

CLOUD BASED IT MANAGEMENT SOFTWARE FOR
MSPs and ENTERPRISE

Remote Monitoring and Management | Service Desk | Patch Management

Now Add Up To 50 Devices for Free

GET STARTED No Thanks