Xcitium Client Security (XCS) what test Remote Control by ITarian RDS Server RDS EDR AEP csv access scope Comodo dialog box Windows UAC user access rights verification phone number password reset security code forgot password Android threat history generates alert lock device Android devices Mac OS devices mobile devices passcode Lock log SIEM log forwarding log storage log storage settings scan profile Parental control FLS file-lookup server internet access rights Real-time scan default profiles pre-configured profiles pre-defined profiles customize profile clone profile Clone unknown MAC profile Linux profile cloud-based service Maintenance Window maintenance analysis tool UFH check policy test policy Virtual Appliances DNS Resolver register invite graphs Dynamic IP Dome shield Integration O365 Comodo Office 365 removal tool CCS removal tool Comodo Secure Email Gateway subscriptions service Dome Antispam Valkyrie report info web Comodo SWG tutorial policy DLP PAC file iboss Bluecoat Websense Comodo Dome ICAP Dome Agent traffic URL C1 account SWG portal SSL Encrypted Traffic Dome Cloud enable widget chart endpoint dashboard file groups Rules exceptions Wi-Fi networks Wi-Fi setup security restrictions iCloud auto containment containment settings virtual file system sandbox environment client access control local configuration Comodo Client Security Rebranding Communication Client Rebranding security client re-brand Comodo Clients application rules global rules Portsets port sets Firewall ruleset rule set rulesets global proxy server global proxy antivirus settings Client Proxy remote control tool Firewall protection firewall settings configuration file export profile PowerShell VBS script Windows Standard Account Endpoint Manager Client Communication (EMCC) server security clients updates vulnerable security patches installed Client Communication Communication Client (CC) submission Communication Client tray icon script OS Patch Third Party Patch Installation Uninstallation Discovery additional package External Device Control external ITarian remote Windows device apps signed-in logged-in identify License wizard on-boarding local Comodo Client Security Mac devices Linux devices MSP customers EM profile Mac OS profile MAC OS X device user device configuration profile copy invoice enrollment Logging Settings SIEM tool external server Account Security mobile console EM device owners ownership remove MAC third party application remote uninstallation software inventory duplicate Name Master Image Golden Image Bulk Installation Package Windows Operating Systems summary information local time External IP address OS summary Devices list MDM profile iOS push certificate create APNs Apple account portal APN Apple Push Notification search bar filter options customer device group group membership managed device trust rating old duplicates removal device name MAC address MSP (Managed Service Provider) Versions Marketing & Sales Customer Relationship Management (CRM) Enroll New Device New Ticket quick actions bar release notes security status activity status profile status Sales funnel Secure Internet Gateway application launch Two factor Time zone Language Lockout time Change Password tokens device enrollment User Groups Manage Profiles User List Management customer report customer assessment customers End-User forms auto response attachments time entry address support User Directory scripts Knowledgebase canned Banlist announcements Hostname mail delivery CommandLine Power Shell PowerShell interface File Explorer Commands Interface Remote devices Remote Tools Paranoid Mode Training Mode Custom Ruleset Safe Mode The charging flow edit contracts Charging Flowchart Global Asset Rates Charging Plans Contracts charges calculated Remove role Edit a role staff interface Exclusions data loss prevention (DLP) network discoveries ITarian Remote Access Tool Tarian Remote Access Tool inactive devices Device removal settings Portal Set-up Malware File Name Security Sub-System communication client UI settings Communication Client Tray remove a department ticket submission configure department synchronize department submit ticket distributing Bandwidths client updates device management Bandwidth conservation malware activity virus scope autoruns Proxy servers fallback flag Inactive discovered devices SNMP Apple Device Enrollment Program set up service explorer manually deploy Comodo EDR agent parent process multiple ticket selection selected tickets security events folder transfer discoveries network management remote folder TLS TLS1.2 pci dss pci compliance ITarian Portal Endpoint Manager vdi environment vdi clone environment instant clone documentation vendor notice security dashboard events resolution remote tool partner onboard unknown file hunter TLS Encryption procedure parameters pass profiles history performance metrics real time remote endpoints download browse service URL Security Components system Global Software Inventory 2 minutes Integrate intagrate Active Directory Portable Interception SSL enable reporting Rule Threat Protection Rule Advance spam Customize archived outgoing incoming administrator validate domains add Antispam type PCI data loss Location Network information start software session extensions appoinments resource connection computers Comodo Rescue Disk infected opportunity opportunities custom relationship management quote COMODO-CRM protect mac device email notifications registry COM Quarantined point system restore msi contained applications processes security client events Release date department registration particular os section Two Factor Authentication Login interface dashboard report generate Direct Download Link One drive Google drive HIPS mode cleanup automatic suspicious suspicious certificates shellcode injection detect Elevated Access system user access default charging groups move current malware list store push IP address ip installer acronis auto-remediation server machine icon Product Logos rebrand backup Device Control data Chromoting WebRTC ports Protocol skip offline manual time entries ticket assignee Help Guide Tour schedule Reschedule appointment unknown application protection Virtual Desktop Local Verdict server manage calculation cost configuration charging SD contract prepaid hours products classification inventory analyze Device list OS patches global search bar Tool bar Windows Defender Security Center file group white Citrix record SPF work billable time onsite email template template variables emails Gmail SMTP disable Add collaborators admin action Audit logs feature requests submit vote remotely Reset proxy swg secure web gateway dome error disk ticket detail page thread section tickets section internal notes Sub-help topic help topic features Application control white_list Patch Management child parent scheduled customized get to headers columns company restrict customer technician remote access list iOS devices field Reports iOS device APN Certificate MAC OS X options Linux block Comodo Client Communication (CCC) allow Comodo Client Security (CCS) network zones active component tray icon hide show packages additional install block port baseline installation package bulk implement restrict firewall endpoints security and communication global export virus import Database folders files define exclusions change staff admin rating check reassign assign permissions new role create for user of device enroll associated use how profile specific Removing Devices Uninstall windows profile Configuration templates latest version clients comodo file ratings monitoring custom All Devices Ratings Track widgets Agent valkyrie malware files Kill chain report automated establishing endpoint remote session Users prevent Android organization windows assets Mac OS billing identified threats Sort Closed inside Program executed containment service desk remote control Locally runs update scan antivirus SLA Business Hours control CCS Password access Client Auto Specific Device Response Application Third party Status View Logs intended devices alert fails Company Information Configure Verdict Patch Procedures Executable Comodo Internet Security ITSM Analysis Command Line Heuristic Filter Unrecognized Trusted File Rate Malicious Purge Calendar Device Exclusion USB Admin Panel Settings ticket Default system-wide Specific Path Details Monitor Multi Set Currency Connected Who Quick Actions Comparison Version Enterprise Managed Service Provider C1 Portal Remote management Comodo Remote Control ticket management staff panel assign tickets

How to manage unknown & malicious files on your endpoints

Release Time
Security Sub-System

Open Endpoint Manager > Click ‘Security Sub-Systems’ > ‘Application Control’

  • The application control screen lets you view all files on your devices that have a trust rating of ‘Unrecognized’ or ‘Malicious’.
  • You can manually change the rating of a file if required. The rating is then sent to all managed devices with the file installed.

What is a file trust rating?

What’s the difference between ‘Comodo’ and ‘Admin’ ratings?

Use the application control interface

Take actions on files

What is a file trust rating?

A file’s trust rating determines how Comodo Client Security handles the file on the endpoint.

There are three possible ratings:

  • Trusted - The file is safe and is allowed to run normally on the endpoint. It will, of course, still be subject to the standard protection mechanisms of Comodo Client Security (behavior monitoring, host intrusion prevention etc).
  • Malicious - The file is not allowed to run. It will be automatically quarantined or deleted depending on admin preferences.
  • Unrecognized - No trust rating is available for the file. Unrecognized files are automatically run in the container because there is the possibility they are malicious. Contained applications write to a virtual file system and registry, and cannot access other processes or user data. You have the option to auto-upload these files to Valkyrie for behavior testing. The tests will identify whether the file is trustworthy or malicious.

What’s the difference between ‘Comodo’ and ‘Admin’ ratings?

Although only two are covered in this interface, there are actually three possible sources for a file trust rating:

Comodo rating - This is the official Comodo trust rating for the file. CCS gets this rating from our file-lookup server (FLS) when it runs a virus scan on the file.

Admin rating - Admins can use Endpoint Manager to apply their own rating to a file. You can do this by clicking ‘Change Rating’ in the ‘Application Control’ screen. You can also specify a file’s admin rating in device details > file list. Local verdict server must be enabled in the profile for admin ratings to have any effect.

Local rating - End-users (or local admins) can set a file’s rating in the CCS interface. This can be done in CCS in the file list, in the vendor list, or at a virus alert.

Ratings are prioritized as follows:

1) Admin rating

2) Local rating

3) Comodo rating

Use the Application Control interface

  • Log into ITarian
  • Click ‘Applications’ > ‘Endpoint Manager’
  • Click 'Security Sub-Systems' > ‘Application Control'

The interface lists all files discovered on managed endpoints along with their trust rating.


The following information is shown for each file:

  • The name, endpoint location (path) and a hash of the file
  • The size of the file and the number of devices on which it was found
  • The file’s Comodo trust rating, and admin rating if set

Click the number in the ‘# of Devices’ column to view devices which feature the file:


  • The ‘View Processes’ link in this screen lets you view all processes spawned by the file:


  • Going even further, the ‘View Activity’ link lets you view the actions of those processes:


Take actions on files

The controls above the list let you take various actions on selected files:

File Details - View basic file details and the devices on which the file is present.  You can also change the trust rating of the file in this area.

Change rating – As covered earlier, a file’s trust rating determines how CCS handles the file on the endpoint.

  • Select the files whose rating you want to change. Click the funnel on the right to filter the list or search for a specific file.
  • Click the ‘Change Rating’ button, as shown below:


You can choose from the following ratings:

  • Trusted – The file is allowed to run as normal on the endpoint.
  • Malicious – The file is quarantined or deleted and not allowed to run.
  • Unrecognized – The file is run inside the container, a secure, isolated operating environment. Contained applications are not permitted to access files or user data on the host machine.

Your new rating is automatically applied to all devices on which it is present.


Record – The record button lets you hide, unhide or delete files in the application control list.

  • The action you choose here only affects the visibility of the item on this list. It does not have any effect on the actual file on the endpoint.

Export - Export the current file list to a .csv file.


  • Click 'Dashboard' > 'Reports' to access the exported report
  • See Reports if you need more help with this interface.

Further reading

How to view security events on Windows endpoints

How to manage programs running in containment on your endpoints

How to run virus scans on devices from the security sub-systems menu

How to view connection attempts from external devices to your endpoints