inactive devices Device removal settings Portal Set-up duplicate devices Malware File Name Security Sub-System Communication Client UI settings Communication Client Tray remove a department ticket submission configure department synchronize department submit ticket distributing Bandwidths client updates device management Bandwidth conservation malware activity virus scope autoruns Proxy servers fallback flag Inactive discovered devices SNMP Apple Device Enrollment Program set up service explorer manually deploy Comodo EDR agent parent process multiple ticket selection selected tickets security events folder transfer discoveries network management remote folder TLS TLS1.2 pci dss pci compliance ITarian Portal Endpoint Manager vdi environment vdi clone environment instant clone documentation vendor notice security dashboard events resolution remote tool partner onboard itarian unknown file hunter TLS Encryption procedure parameters pass profiles history performance metrics real time remote endpoints download browse service URL Security Components system Global Software Inventory 2 minutes Integrate intagrate Active Directory Portable Interception SSL enable reporting Rule Threat Protection Rule Advance spam Customize archived outgoing incoming administrator validate domains add Antispam type PCI data loss Location Network information start software session extensions appoinments resource connection computers Comodo Rescue Disk infected opportunity opportunities custom relationship management quote COMODO-CRM protect mac device email notifications registry COM Quarantined point system restore msi contained applications processes security client events Release date department registration particular os section Two Factor Authentication Login interface dashboard report generate Direct Download Link One drive Google drive HIPS mode cleanup automatic suspicious suspicious certificates shellcode injection detect Elevated Access system user access default charging groups move current malware list store push IP address ip installer acronis auto-remediation server machine icon Product Logos Rebrand backup Device Control data Chromoting WebRTC ports Protocol skip offline manual time entries ticket assignee Help Guide Tour schedule Reschedule appointment unknown application protection virtual desktop Local Verdict server manage calculation cost configuration charging SD contract prepaid hours products classification inventory analyze Device list OS patches global search bar Tool bar Windows Defender Security Center file group white Citrix record SPF work billable time onsite email template template variables emails Gmail SMTP disable Add collaborators admin action Audit logs feature requests submit vote remotely Reset proxy swg secure web gateway dome error disk ticket detail page thread section tickets section internal notes Sub-help topic help topic features Application control white_list Patch Management child parent scheduled customized get to headers columns company restrict customer technician remote access list iOS devices field Reports iOS device APN Certificate MAC OS X options Linux block Comodo Client Communication (CCC) allow Comodo Client Security (CCS) network zones active component tray icon hide show packages additional install block port baseline installation package bulk implement restrict firewall endpoints security and communication global export virus import Database folders files define exclusions change staff admin rating check reassign assign permissions new role create for user of device enroll associated use how profile specific Removing Devices Uninstall windows profile Configuration templates latest version clients comodo file ratings monitoring custom All Devices Ratings Track widgets Agent valkyrie malware files Kill chain report automated establishing endpoint remote session Users prevent Android organization windows assets Mac OS billing identified threats Sort Closed inside Program executed containment service desk remote control Locally runs update scan antivirus SLA Business Hours control CCS Password access Client Auto Specific Device Response Application Third party Status View Logs intended devices alert fails Company Information Configure Verdict Patch Procedures Executable Comodo Internet Security ITSM Analysis Command Line Heuristic Filter Unrecognized Trusted File Rate Malicious Purge Calendar Device Exclusion USB Admin Panel Settings ticket Default system-wide Specific Path Details Monitor Multi Set Currency Connected Who Quick Actions Comparison Version Enterprise Managed Service Provider C1 Portal Remote management Comodo Remote Control ticket management staff panel assign tickets

How to manage unknown & malicious files on your endpoints

Release Time
Security Sub-System

Open Endpoint Manager > Click ‘Security Sub-Systems’ > ‘Application Control’

  • The application control screen lets you view all files on your devices that have a trust rating of ‘Unrecognized’ or ‘Malicious’.
  • You can manually change the rating of a file if required. The rating is then sent to all managed devices with the file installed.

What is a file trust rating?

What’s the difference between ‘Comodo’ and ‘Admin’ ratings?

Use the application control interface

Take actions on files

What is a file trust rating?

A file’s trust rating determines how Comodo Client Security handles the file on the endpoint.

There are three possible ratings:

  • Trusted - The file is safe and is allowed to run normally on the endpoint. It will, of course, still be subject to the standard protection mechanisms of Comodo Client Security (behavior monitoring, host intrusion prevention etc).
  • Malicious - The file is not allowed to run. It will be automatically quarantined or deleted depending on admin preferences.
  • Unrecognized - No trust rating is available for the file. Unrecognized files are automatically run in the container because there is the possibility they are malicious. Contained applications write to a virtual file system and registry, and cannot access other processes or user data. You have the option to auto-upload these files to Valkyrie for behavior testing. The tests will identify whether the file is trustworthy or malicious.

What’s the difference between ‘Comodo’ and ‘Admin’ ratings?

Although only two are covered in this interface, there are actually three possible sources for a file trust rating:

Comodo rating - This is the official Comodo trust rating for the file. CCS gets this rating from our file-lookup server (FLS) when it runs a virus scan on the file.

Admin rating - Admins can use Endpoint Manager to apply their own rating to a file. You can do this by clicking ‘Change Rating’ in the ‘Application Control’ screen. You can also specify a file’s admin rating in device details > file list. Local verdict server must be enabled in the profile for admin ratings to have any effect.

Local rating - End-users (or local admins) can set a file’s rating in the CCS interface. This can be done in CCS in the file list, in the vendor list, or at a virus alert.

Ratings are prioritized as follows:

1) Admin rating

2) Local rating

3) Comodo rating

Use the Application Control interface

  • Log into ITarian
  • Click ‘Applications’ > ‘Endpoint Manager’
  • Click 'Security Sub-Systems' > ‘Application Control'

The interface lists all files discovered on managed endpoints along with their trust rating.


The following information is shown for each file:

  • The name, endpoint location (path) and a hash of the file
  • The size of the file and the number of devices on which it was found
  • The file’s Comodo trust rating, and admin rating if set

Click the number in the ‘# of Devices’ column to view devices which feature the file:


  • The ‘View Processes’ link in this screen lets you view all processes spawned by the file:


  • Going even further, the ‘View Activity’ link lets you view the actions of those processes:


Take actions on files

The controls above the list let you take various actions on selected files:

File Details - View basic file details and the devices on which the file is present.  You can also change the trust rating of the file in this area.

Change rating – As covered earlier, a file’s trust rating determines how CCS handles the file on the endpoint.

  • Select the files whose rating you want to change. Click the funnel on the right to filter the list or search for a specific file.
  • Click the ‘Change Rating’ button, as shown below:


You can choose from the following ratings:

  • Trusted – The file is allowed to run as normal on the endpoint.
  • Malicious – The file is quarantined or deleted and not allowed to run.
  • Unrecognized – The file is run inside the container, a secure, isolated operating environment. Contained applications are not permitted to access files or user data on the host machine.

Your new rating is automatically applied to all devices on which it is present.


Record – The record button lets you hide, unhide or delete files in the application control list.

  • The action you choose here only affects the visibility of the item on this list. It does not have any effect on the actual file on the endpoint.

Export - Export the current file list to a .csv file.


  • Click 'Dashboard' > 'Reports' to access the exported report
  • See Reports if you need more help with this interface.

Further reading

How to view security events on Windows endpoints

How to manage programs running in containment on your endpoints

How to run virus scans on devices from the security sub-systems menu

How to view connection attempts from external devices to your endpoints