Tags
Xcitium Client Security (XCS) what test Remote Control by ITarian RDS Server RDS EDR AEP csv access scope Comodo dialog box Windows UAC user access rights verification phone number password reset security code forgot password Android threat history generates alert lock device Android devices Mac OS devices mobile devices passcode Lock log SIEM log forwarding log storage log storage settings scan profile Parental control FLS file-lookup server internet access rights Real-time scan default profiles pre-configured profiles pre-defined profiles customize profile clone profile Clone unknown MAC profile Linux profile cloud-based service Maintenance Window maintenance analysis tool UFH check policy test policy Virtual Appliances DNS Resolver register invite graphs Dynamic IP Dome shield Integration O365 Comodo Office 365 removal tool CCS removal tool Comodo Secure Email Gateway subscriptions service Dome Antispam Valkyrie report info web Comodo SWG tutorial policy DLP PAC file iboss Bluecoat Websense Comodo Dome ICAP Dome Agent traffic URL C1 account SWG portal SSL Encrypted Traffic Dome Cloud enable widget chart endpoint dashboard file groups Rules exceptions Wi-Fi networks Wi-Fi setup security restrictions iCloud auto containment containment settings virtual file system sandbox environment client access control local configuration Comodo Client Security Rebranding Communication Client Rebranding security client re-brand Comodo Clients application rules global rules Portsets port sets Firewall ruleset rule set rulesets global proxy server global proxy antivirus settings Client Proxy remote control tool Firewall protection firewall settings configuration file export profile PowerShell VBS script Windows Standard Account Endpoint Manager Client Communication (EMCC) server security clients updates vulnerable security patches installed Client Communication Communication Client (CC) submission Communication Client tray icon script OS Patch Third Party Patch Installation Uninstallation Discovery additional package External Device Control external ITarian remote Windows device apps signed-in logged-in identify License wizard on-boarding local Comodo Client Security Mac devices Linux devices MSP customers EM profile Mac OS profile MAC OS X device user device configuration profile copy invoice enrollment Logging Settings SIEM tool external server Account Security mobile console EM device owners ownership remove MAC third party application remote uninstallation software inventory duplicate Name Master Image Golden Image Bulk Installation Package Windows Operating Systems summary information local time External IP address OS summary Devices list MDM profile iOS push certificate create APNs Apple account portal APN Apple Push Notification search bar filter options customer device group group membership managed device trust rating old duplicates removal device name MAC address MSP (Managed Service Provider) Versions Marketing & Sales Customer Relationship Management (CRM) Enroll New Device New Ticket quick actions bar release notes security status activity status profile status Sales funnel Secure Internet Gateway application launch Two factor Time zone Language Lockout time Change Password tokens device enrollment User Groups Manage Profiles User List Management customer report customer assessment customers End-User forms auto response attachments time entry address support User Directory scripts Knowledgebase canned Banlist announcements Hostname mail delivery CommandLine Power Shell PowerShell interface File Explorer Commands Interface Remote devices Remote Tools Paranoid Mode Training Mode Custom Ruleset Safe Mode The charging flow edit contracts Charging Flowchart Global Asset Rates Charging Plans Contracts charges calculated Remove role Edit a role staff interface Exclusions data loss prevention (DLP) network discoveries ITarian Remote Access Tool Tarian Remote Access Tool inactive devices Device removal settings Portal Set-up Malware File Name Security Sub-System communication client UI settings Communication Client Tray remove a department ticket submission configure department synchronize department submit ticket distributing Bandwidths client updates device management Bandwidth conservation malware activity virus scope autoruns Proxy servers fallback flag Inactive discovered devices SNMP Apple Device Enrollment Program set up service explorer manually deploy Comodo EDR agent parent process multiple ticket selection selected tickets security events folder transfer discoveries network management remote folder TLS TLS1.2 pci dss pci compliance ITarian Portal Endpoint Manager vdi environment vdi clone environment instant clone documentation vendor notice security dashboard events resolution remote tool partner onboard unknown file hunter TLS Encryption procedure parameters pass profiles history performance metrics real time remote endpoints download browse service URL Security Components system Global Software Inventory 2 minutes Integrate intagrate Active Directory Portable Interception SSL enable reporting Rule Threat Protection Rule Advance spam Customize archived outgoing incoming administrator validate domains add Antispam type PCI data loss Location Network information start software session extensions appoinments resource connection computers Comodo Rescue Disk infected opportunity opportunities custom relationship management quote COMODO-CRM protect mac device email notifications registry COM Quarantined point system restore msi contained applications processes security client events Release date department registration particular os section Two Factor Authentication Login interface dashboard report generate Direct Download Link One drive Google drive HIPS mode cleanup automatic suspicious suspicious certificates shellcode injection detect Elevated Access system user access default charging groups move current malware list store push IP address ip installer acronis auto-remediation server machine icon Product Logos rebrand backup Device Control data Chromoting WebRTC ports Protocol skip offline manual time entries ticket assignee Help Guide Tour schedule Reschedule appointment unknown application protection Virtual Desktop Local Verdict server manage calculation cost configuration charging SD contract prepaid hours products classification inventory analyze Device list OS patches global search bar Tool bar Windows Defender Security Center file group white Citrix record SPF work billable time onsite email template template variables emails Gmail SMTP disable Add collaborators admin action Audit logs feature requests submit vote remotely Reset proxy swg secure web gateway dome error disk ticket detail page thread section tickets section internal notes Sub-help topic help topic features Application control white_list Patch Management child parent scheduled customized get to headers columns company restrict customer technician remote access list iOS devices field Reports iOS device APN Certificate MAC OS X options Linux block Comodo Client Communication (CCC) allow Comodo Client Security (CCS) network zones active component tray icon hide show packages additional install block port baseline installation package bulk implement restrict firewall endpoints security and communication global export virus import Database folders files define exclusions change staff admin rating check reassign assign permissions new role create for user of device enroll associated use how profile specific Removing Devices Uninstall windows profile Configuration templates latest version clients comodo file ratings monitoring custom All Devices Ratings Track widgets Agent valkyrie malware files Kill chain report automated establishing endpoint remote session Users prevent Android organization windows assets Mac OS billing identified threats Sort Closed inside Program executed containment service desk remote control Locally runs update scan antivirus SLA Business Hours control CCS Password access Client Auto Specific Device Response Application Third party Status View Logs intended devices alert fails Company Information Configure Verdict Patch Procedures Executable Comodo Internet Security ITSM Analysis Command Line Heuristic Filter Unrecognized Trusted File Rate Malicious Purge Calendar Device Exclusion USB Admin Panel Settings ticket Default system-wide Specific Path Details Monitor Multi Set Currency Connected Who Quick Actions Comparison Version Enterprise Managed Service Provider C1 Portal Remote management Comodo Remote Control ticket management staff panel assign tickets
More

How to understand connection and security status of devices from Endpoint Manager device list

Release Time
05/27/2020
Views
none

Open Endpoint Manager > Click 'Devices' > 'Device List' > 'Device Management'

  • The 'Device Management' screen is an inventory of all mobile devices and endpoints enrolled to Endpoint Manager.

  • It shows each device's connection, security and patch status, which security components are enabled, recent activity, and more.

  • This article explains how to understand the connection, security, patching and virtual desktop activity statuses of an endpoint from the icons in the interface.

The device management interface

Further Reading

The device management interface

  • Login to ITarian

  • Click 'Applications' > 'Endpoint Manager'

  • Click 'Devices' > 'Device List'

  • Click the 'Device Management' tab (if it is not open already)

The interface shows all mobile devices and endpoints added to Endpoint Manager, with their details:

OS - The operating system of the device.

Name - The label assigned to the device by the user. If no name is assigned, the device model number is used as the name.

  • The device icon to the left of the name shows the device's connection status. See 'Connectivity status icons' to read more.

  • The shield icon to the right of the name indicates the status of Comodo Client Security (CCS) (Windows only). See Security status icons to read more.

Active Components - Indicates which modules are installed on the device. Possible components are 'Agent', 'Antivirus' (AV), 'Firewall' (FW) and 'Containment'.

  • Android devices - The agent will automatically install the AV (antivirus) component.

  • iOS devices - Only the agent (EM client)

  • Windows endpoints - Available components are - Agent, AV, FW (firewall) and Containment. These components are installed automatically when a profile featuring the components is applied.

  • Mac OS endpoints - Available components are EM Agent and AV

    The color of the icon shows the status of the component:

    • Green - Installed and active
       
    • Gray - Installed but disabled by profile setting
       
    • Blue (only applies to the 'Containment' module) - The containment module is baselining the device. During the baseline period, unknown files are auto-submitted to Valkyrie for analysis, but are not placed in containment. See this wiki for help to configure baseline settings in the 'Containment' section of the security profile applied to a device. 
       
    • Blank - Component is not installed.
       

Virtual Desktop - The status of the virtual desktop on the endpoints. See Virtual desktop status icons to read more

Patch status - The icons indicate whether endpoint is patched up-to-date or any patches are available for it. See Patch status icons to read more.

Customer - The name of the company to which the device is enrolled.

  • ITarian MSP customers can enroll devices to any of the companies they have created in C1.

  • ITarian Enterprise customers / EM standalone customers can only use the 'default company'.

Logged in User - The name of the user currently signed-in to the device.

  • The user name is prefixed with the active directory (AD) domain or workgroup that the user is currently logged-in to:

    Active Directory - Name is shown as <AD domain name>\<user name>

    Workgroup - Name is shown as <workgroup name>\<user name>

    No network - Name is shown as <device name>\<user name>

Last Activity - The date and time at which the device last communicated with the EM agent.
 

Connectivity status icons

 -  

 Device is not reachable. The connection might be down or the endpoint is switched off.

 -

 Slow connection. The device is connected but commands and messages may take some time to execute since the endpoint is busy.

 -

 Good connection. Commands should be executed in real time.

 -

 A device is marked as 'Old' if it does not connect to EM for a certain number of days.

You can set how many consecutive days of inactivity must pass before EM marks a device as 'Old'.

You can also tell EM to remove devices that do not reconnect for a certain number of days after being marked 'Old'.

See this wiki if you need help to do this.

 -

 The device is a duplicate. Applies to Windows devices only.

A duplicate device is one that has the same name and / or MAC address as one or more other devices. This could be because the same device was enrolled more than once, or because the same name was given to multiple devices.

You can tell EM to auto-remove duplicate devices or to selectively uninstall the clients.

See this wiki if you need help to do this.

Security status icons

 Yellow

 -

 CCS is not installed on the endpoint.

Click the shield icon to remotely install CCS on the endpoint.

The 'Install Additional Comodo Packages' dialog will appears.

  • CCS requires the endpoint to be restarted in order for the installation to take effect.

  • Configure the 'Restart' options and click 'Install'.

  • See this wiki for more help on remote installation of CCS.

 Gray

-

 Outdated clients. Communication Client (CC) and/or Comodo Client Security (CCS) on the endpoint require updates.

Note. This status is only shown on endpoints that have CC 6.16 + and CCS 10.0 + installed.

 Red

-

The endpoint is at risk. One or more of security components (AV, FW or containment) may have been disabled by the user. Place your mouse over the icon to view the warning:

 Amber

 -

 The endpoint needs attention. The virus signature database might be out-dated or the endpoint needs to be re-started after installation of CCS.

Place your mouse over the icon to view the full message

 Green

-

The endpoint is secure. All installed components are up and running.

 Blue

-

CCS is in 'Silent Mode'.

Note: CCS lets users enable 'Silent Mode' if they do not want to be disturbed by product notifications. For example, when running a full-screen presentation.

Alerts and notifications are suppressed and operations that could interfere with their work are postponed.

 -

 Communication with CCS on the endpoint has been lost.

 

Virtual desktop status icons

The 'Virtual Desktop' column shows whether the virtual desktop feature is supported on the endpoint and whether it is currently running:

 Running

-   

 The virtual desktop is open on the endpoint

Not Running                    

-  

 The virtual desktop is not open on the endpoint

Unsupported                               

-   

 The version of the security and/or communication client on the endpoint does not support the virtual desktop. Alternatively, it can mean the security client is not installed at all.

Patch status icons

The icon in the 'Patch status' column indicate whether any patches are to be installed on the device. If so, it also shows the number of patches available for the device.

 - 

 No patches required. All patches are up-to-date.

 - 

Critical patches are available.

The number to the right shows how many are pending.

Click the number to view and manage the patches. See this wiki for help to remotely install patches on the device.

 - 

 Optional patches are available. Click the number to the right to view and manage the patches.

Further reading:

How to enroll devices using the on-boarding wizard

How to install Comodo Client Security on Windows, Linux and Mac devices

How to check patch status on individual devices

How to run a browser in the virtual desktop

How to configure removal options for inactive and duplicate devices